Made our reservations under Best Western site so assumed it was Bestwestern! Our reservation was for Aug. 14th (made on Aug. 12th) We were in Kaufman on business but our plans got changed in the morning of the 14th so we went to the motel in person at 11:30 a.m to cancel. We were informed that we had to have cancelled by JULY 3rd. in order to get a refund.......you have to be kidding me as July 3rd was 6 weeks before we had made the reservation!!! We were also told that reservations were made thru Expedia!!! Now I still have my confirmation email and nowhere on this email does it say anything about Expedia......just says Reservations.com. I was told to call Expedia and cancel but to be aware that they (Expedia) would tell me that the motel would not honor the refund so they could not refund!! Motel clerk.....maybe manager......said that would not be the case that they would be willing but Expedia would not be willing!!! He gave me the number to call and he acted very surprised when we called from our cell right there in front of him!! Well, Expedia did say they had to make sure it was o.k. with the motel and put me on hold while calling them! Said manager tried to get his phone far enough away so we couldn't hear but we heard him tell Expedia that they could NOT refund our money that they knew about the July 3rd rule!! We confronted him about what he said and he told us that Expedia could refund us if they wanted to but he was not going to give Expedia back any money if they did!!! By the way, this IS a scam/racket apparently between Expedia and this Best Western! Well, Expedia called back and said Best Western would not refund and that the July 3 rule applied. Well, after some heated exchange telling them that that was 6 weeks before we even made the reservations and telling them that we would report them as this is a scam where each one blames the other and hopefully the customer will just forget it!! And that we would follow through and even sue if necessary, Expedia agreed to give us our money back (sending me a confirmation email and the next day the refund showed up at the bank!!! But the manager at the Best Western informed us that in no way would Expedia get the money back from him..........they will not get any refund from his motel!! We travel for business all over the U.S. and you can always cancel the same day as long as doing it before 6:00 p.m. As I said before, this is a scam/racket between Expedia/BestWestern Kaufman, Tx. and I want everyone to be warned about it!
- Also Known As:
- Best Western Kaufman
- Kaufman Best Western
- Official Description (provided by the hotel):
- Welcome to BEST WESTERN La Hacienda Inn!With its affordable rates and generous amenities, this Kaufman hotel is the perfect place to stay when visiting popular local attractions and area businesses. Even as the only hotel in town, we strive to provide extraordinary service and abundant amenities, ensuring your stay is an affordable, comfortable and memorable one. Delight in drifting off to sleep each night in the comfortable beds and waking up to a hot, complimentary full breakfast. Your spacious, well-appointed room also offers many other wonderful amenities, including a desk, free Wi-Fi, cable satellite television with 130 channel lineup, a coffeemaker and so much more. Traveling on business? You'll be ensured a productive trip with Lab Corporation, Trinity Valley Electric, Oak Grove Texas Water Supply, Cornwell Trucking Company and many more local businesses all within minutes of this Kaufman hotel. Whether it's for work or leisure, many corporate travelers also enjoy a round of golf at Kemp Golf Club and Creekview Golf Club - both are 10 miles or less away. This Kaufman hotel also offers easy access and a short commute to so many of the area's attractions, including Kaufman Veterans Memorial and Tanger Outlet Center. Sports enthusiasts looking for a thrill should definitely visit Thunderbird Speedway, RPM Speedway and Dallas Raceway.As the world's largest flea market, many guests also delight in checking out Canton Trade Days during their stay at this Texas hotel. If you're looking for a big city adventure, downtown Dallas is only 30 miles away. Come back to this Kaufman hotel after a day of sightseeing or working and relax in the outdoor pool and hot tub. This Texas Best Western also offers many other wonderful amenities, such as barbeque grills, a business center, a safe deposit box, free parking, a convenience store, meeting facilities and complimentary coffee, fresh-baked cookies and popcorn. For friendly service and a comfortable stay, book a room at BEST WESTERN La Hacienda Inn today and save! ... more less
- Reservation Options:
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