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Hilton Garden Inn Houston West Katy Mills
3.0 of 5 Hotel   |   2409 Texmati Drive, Katy, TX 77494   |  
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Ranked #4 of 15 Hotels in Katy
Certificate of Excellence 2014
Sanger, California, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Mmontgom”
4 of 5 stars Reviewed April 6, 2013

Great location and very friendly staff. defentely return to this hotel next time we visit Katy, Texas. in addition to the excelletn service the hotel is located next to the Mills Mall where I get a gift for the wife or business clothes for me.

Room Tip: Get a room on the south side of the Hotel, which are quieter...I-10 is on ther north side.
See more room tips
  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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233 reviews from our community

Traveler rating
    154
    46
    19
    8
    6
See reviews for
86
27
13
81
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
Reviews in 13 cities Reviews in 13 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 21, 2013

The most pleasant and welcoming restaurant staff I have ever encountered in 40+ years of business travel all over the world, exquisite food service all cooked to perfection and exactly as ordered. We'll defentely return to this hotel next time we visit Katy, Texas. in addition to the excelletn service the hotel is located at a very strategic area with access to a large mall and areas of entertaiment and at only 20 minutes from Houston.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Antonio, Texas, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 21, 2013

A smart decision that won't disappoint. From arrival to check-out, you will be happy you chose this property over the others in the area. So many hotels are tired and need new soft goods or updating. The comfort adjust king bed was a welcome bonus for. Good service and great value for the area.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Central Florida
Senior Contributor
37 reviews 37 reviews
16 hotel reviews
Reviews in 21 cities Reviews in 21 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed March 14, 2013

My stay was rather short in this outlet mall area in Katy, just west of Houston. Everything was clean, fresh, new, and decorated quite nicely. While the breakfast area was busy in the morning I did not notice or hear any noises of people or doors closing in the hall of my sleeping room.

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frankfurt, Germany
Top Contributor
64 reviews 64 reviews
19 hotel reviews
Reviews in 24 cities Reviews in 24 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed February 28, 2013

Solid Hilton hotel with large rooms, friendly service and good traffic connection.

Our room as very large and clean. The fridge even had a small icebox for our ice cream from the mini kiosk in the hotel’s lobby. Very nice touch :)

The hotel was easy to find and had ample parking.

We did not try the hotel breakfast, but went a across the parking lot to Denny’s.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin
Top Contributor
58 reviews 58 reviews
31 hotel reviews
Reviews in 27 cities Reviews in 27 cities
79 helpful votes 79 helpful votes
1 of 5 stars Reviewed February 26, 2013

We checked into what we were told was the last room available. The staff was nice, the room was adequate (cobwebs in the corners of the ceiling but otherwise clean) 1st floor by elevators, expected some noise. Called front desk the first time because we could hear the lobby music in our room and they corrected it. Noise level was what one would expect being by the elevator and front desk on a Saturday night.

Then about 10:30 p.m. it sounded like we were at a football game or in the middle of a bar. Yelling, running down halls, whooping like someone scored a touchdown. Called front desk again and was told they were having a wedding reception and they would tell them to hold it down. The hotel lobby is not set up to have a large after hours reception and take care of the sleeping guests on the first floor. 3rd call 30 minutes later with things still loud and people still running up and down the hall we were offered free breakfast (which we were given at check-in) or a discount on our room.

We checked out since there was no way to sleep. Then found out there were no other hotels in the area that had rooms so we had to drive 2 1/2 hrs to Sequin to the next location that had rooms available.

Room Tip: Don't stay on the first floor if they have a party going on in the bar / lobby there are no door...
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  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Casper, Wyoming
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 20, 2013

Hotel is refreshingly clean, all of the employees seemed to go out of there way to help if needed. Everyone was very preofessional. Great location for shopping and surrounded by restaurants. This hotel also has it's own restaurant which was serving meals thoughout the day. An exceptional hotel, thank you all!

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Houston West Katy Mills

Address: 2409 Texmati Drive, Katy, TX 77494
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Katy
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Katy
#3 Business Hotel in Katy
#5 Family Hotel in Katy
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Houston West Katy Mills 3*
Number of rooms: 101
Official Description (provided by the hotel):
We are just minutes away from Katy Mills Mall as well as Agave Road, Briscoe Manor and Tuscany Villa Wedding Halls and a shuttle to get you there! All of our rooms have a fridge and microwave standard as well as complimentary high speed wireless internet. A 24 hour business center and modern fitness area is also available for your use! ... more   less 
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Also Known As:
Hilton Garden Inn Houston West Katy Mills Hotel Katy

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