We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Hilton Garden Inn's Wonderful Staff” 5 of 5 stars
Review of Hilton Garden Inn Houston West Katy Mills

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Save
You added Hilton Garden Inn Houston West Katy Mills to your Saves list
Hilton Garden Inn Houston West Katy Mills
3.0 of 5 Hotel   |   2409 Texmati Drive, Katy, TX 77494   |  
  |  
Hotel deals
  |  
Hotel website
  |  
Hotel amenities
Offers & Announcements
Wild West Brewfest Offer
Ranked #4 of 15 Hotels in Katy
Maurice, Louisiana
1 review
6 helpful votes 6 helpful votes
“Hilton Garden Inn's Wonderful Staff”
5 of 5 stars Reviewed March 26, 2012

Over the last four years, I have had many occasion to stay at the Hilton Garden Inn in both Gulfport, MS and the Inn at Katy Mills, Katy, TX. There aren't enough words to express exactly how wonderful the staff is at these hotels. The registration desk employees at both of these hotels are absolutely the best. YOU FEEL AT HOME AND THEY ARE SO ACCOMADATING TO YOUR PERSONAL ROOM NEEDS. i JUST CAN'T SAY ENOUGH ABOUT THEM, ESPECIALLY SHAWN AT THE KATY INN. THANKS FOR SEEKING OUT SUCH WONDERFUL PEOPLE. i WILL NEVER STAY ANYWHERE ELSE.

JANE COBB

  • Stayed March 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kevin_mousavi, General Manager at Hilton Garden Inn Houston West Katy Mills, responded to this review, September 6, 2012
We appreciate your loyalty to The Hilton Garden Inn Brand and are so excited to hear all of your great comments. Traveling itself can be tiring at times so finding a place that is your home away from home is very important and that’s what we focus on! “Everything Right Where You Need It” is our motto and what we work towards every day. We have a Hot made to order breakfast daily that includes omelets anyway you want, fresh cut fruit daily, make your own waffles, and fresh baked goods from our local bakery. We also have our Great American Grill with full service bar and room service option so you don’t have to go anywhere to get what you’re looking for! Our Pavilion Pantry has drinks, snacks, and anything else you might be looking for or might have forgotten. Thank you again for your wonderful comments and we will make sure Shawn gets them as well!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

201 reviews from our community

Traveler rating
    135
    40
    13
    8
    5
See reviews for
72
25
12
73
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
Atyrau
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 8, 2012

We and family ( about 25 rooms total ) stayed at the hotel for our daughters wedding. The hotel was excellent and it was only out shined by the staff that was awesome!!!! They gave out goodie bags for us at check in and put up with us all hanging out in the beautiful lobby till wee hours.

It's a great place to stay! Great breakfast and bar!!!

Everyone loved it!

  • Stayed March 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arlington,Texas
Contributor
15 reviews 15 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed January 26, 2012

We stayed in this hotel for a wrestling tournament and received exceptional service. The front desk was friendly and helpful . We ordered room service and the food was excellent. Breakfast was wonderful and the waitstaff was great! We will stay here again!

  • Stayed January 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, TX
Senior Contributor
48 reviews 48 reviews
46 hotel reviews
Reviews in 24 cities Reviews in 24 cities
64 helpful votes 64 helpful votes
5 of 5 stars Reviewed December 8, 2011

I stayed almost weekly at this hotel for a 16-week work project. The hotel is pretty and clean, the food is pretty good, and the rooms are nice. But the front desk staff, especially Shawn, always made me feel like I was arriving home instead of to a hotel. Very, very nice front desk staff and a clean, nice, convenient place to stay in Katy.

  • Stayed November 2011, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Plano, Texas
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed September 12, 2011

I was in Katy, Texas for a family member 50th Birthday party this past weekend. I searched for a hotel close by all weekend's activities. There are no 4 or 5 stars hotels around this place so I started to read reviews about the small hotels around the area and decided on the Hilton Garden Inn. Reviews are right on the dot. The staff is super nice, service is great and everything is new. My room was big and on the 2nd floor. Did not hear any noise and slept all night. Rooms and bathrooms are very clean and with granite countertops. Beds are excellent and much better than some 4 or 5 stars hotels. The breakfast is fabulous and has a lot to choose from. I was surprised how good it was for a 3 star hotel. The only thing I found rather weird was that when I went to use the safety box there was a pair of pants with belt inside it which tells me they didn't check the safe when cleaning but I told the front desk and they immediately came to remove the pants and expressed how sorry they were about the incident.
The location is great since is by Katy Mills Mall. There a lot of stores around and restaurants too. The lobby is nice and has a warmth to it as it is set like a living room. They even have a small bar. They complied with every request I made and always in a prompt manner. I loved the place.

  • Stayed September 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed September 4, 2011

We stayed here for a wedding and it was the best experience ever! The room was clean and comfortable, the service was great, and the food was excellent. It was the best breakfast buffet ever!!!

  • Stayed September 2011, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Findlay, Ohio
Senior Contributor
44 reviews 44 reviews
17 hotel reviews
Reviews in 23 cities Reviews in 23 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed August 17, 2011

We were greeted by helpful, courteous staff at 10:00 p.m. which helped start our 5 day stay there on a positive note. We were their to attend a family member's wedding. Our stay at the Hilton made our weekend even more memorable. The service staff in the restaurant was efficient and friendly. We had breakfast there every morning and the food was always very good. The rooms were very clean and well maintained. The lobby was inviting and well kept. We used the outdoor pool several times. The pool/deck were clean and well stocked with towels. My daughter and I were stranded without transportation one afternoon but the hotel rescued us. They dropped us off at the mall and told us to call when we were ready to come back so our day was successful. There was no charge for that service. We had a wonderful experience and WILL return to the Hilton Garden on our next trip to Texas.

  • Stayed July 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Hilton Garden Inn Houston West Katy Mills? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Garden Inn Houston West Katy Mills

Address: 2409 Texmati Drive, Katy, TX 77494
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Katy
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Katy
#1 Best Value Hotel in Katy
#3 Business Hotel in Katy
#5 Family Hotel in Katy
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Houston West Katy Mills 3*
Number of rooms: 101
Official Description (provided by the hotel):
We are just minutes away from Katy Mills Mall as well as Agave Road, Briscoe Manor and Tuscany Villa Wedding Halls and a shuttle to get you there! All of our rooms have a fridge and microwave standard as well as complimentary high speed wireless internet. A 24 hour business center and modern fitness area is also available for your use! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Priceline, Cheap Tickets, Hilton Hotels, Hotels.com, Orbitz, Despegar.com, getaroom.com, TripOnline SA, Travelocity, Odigeo and Tingo so you can book your Hilton Garden Inn Houston West Katy Mills reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Houston West Katy Mills Hotel Katy

Owners: What's your side of the story?

If you own or manage Hilton Garden Inn Houston West Katy Mills, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.