I'm stayed at the Holiday Inn Express in Katy, Tx. And I was the victim of a moral insult from Mr. Jim Hernandez (Guest Services & Sales Manager at Holiday Inn Express Hotel & Suites, Katy TX.);
They made extra charges to my credit card (around $300 usd) and after calling for clarification I was accused of stealing sheets. I've never stolen anything and therefore call the hotel several times and contact them, but nobody believed me.
Where is the presumption of innocence? As you may treat the client as well?.
In the hotel were very rude and ironically I was asked to return the sheets, as I return something I never had?
I expected a letter of apology and reimbursement of unjustified charges made to my credit but the ladies from IHG Guest Relations did not help.
- Official Description (provided by the hotel):
- Welcome to One of the Best Hotels in Katy, TexasBecause we're in West Houston, our hotel's location brings guests close to the fun of the big city while avoiding the crowded atmosphere. The Holiday Inn Express® Hotel & Suites Katy is convenient for every traveler since it's right off I-10.Our hotel's business-minded guests are always pleased by the great location and facilities. If you need to host an event, our large, dividable meeting room is ideal, and the Business Center and free high-speed, wired and Wi-Fi access make it easy to polish your presentation before the big meeting. Since we're on the west side of Houston, our hotel's guests are just six miles from the Energy Corridor with CITGO, BP, Shell, BAE Systems. DNV, Academy Offices and others.There's so much to discover and do near Katy with our location along I-10. ... more less
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- Also Known As:
- Holiday Inn Express Hotel And Suites Katy