My wife and I have stayed at the Hotel Jefferson many times over the past few years and have never had an issue until now. For the last 3 Mardi Gras weekends and last 2 Pilgammage weekends we have had reservations. The process has always been the same so it isn’t like we don’t know the drill. Last year when we left on Sunday at Pilgrammage we talked to the hotel employee that we always go through to make sure we were down for this year. We stayed there several times during the year and continued to verify that we were still booked for Mardi Gras and Pilgrammage. We got our normal call about 3 weeks before Mardi Gras and confirmed that we were still coming and told the lady she could charge the card on file, just as we always do. Everything went fine at Mardi Gras, and before leaving we asked again about Pilgrammage and she again told us the process would be the same….that they would call and charge our card a couple of weeks before. Last week we had not gotten a call so I called the hotel and spoke to the same person we have dealt with for the last couple of years. This time she looked and said we no longer had our room! I thought at first she was joking but soon found out she was serious. I asked what had gone wrong and she told me another employee had “messed up some reservations which is one reason why she no longer works here”. She told me she knew we had that room and was certain that the manager would fix the problem when she came in later. I got a call from the manager saying first that we never had the room reserved, then changed it to it was reserved but I should have verified it the year before, then that I must not have paid my deposit so she cancelled my reservation. I refuted each of these claims one by one, telling her when I had done each one, including telling her employee she could charge my card whenever it was time. (The hotel charges the card on file….the renter does not actually make a payment. The manager seems to not understand her own process) Then she told me they don’t have standing reservations for Pilgrammage weekend, although for the previous 2 years we did and went through the usual process described above. At first she told me that she was the manager and made the decisions, but later changed that as well and said that the owner had told her not to fix the problem or give us the room we had reserved. I asked to talk to the owner and she said I could not do that but could send an email to the hotel and she would see that he got it. I did and have not received any response. I am thankful that at least one of their employees was up front and told me what really happened and hope she doesn’t lose her job for telling me. But I can no longer trust these people to treat their customers the right way. I have recommended this hotel to many friends, neighbors, relatives, coworkers, etc., but will no longer do so. They could have easily fixed this but chose not to. I am still hoping to get to speak with the owner and hear his reason for letting this happen, and will post here if he contacts me.
- Official Description (provided by the hotel):
- At a time when steamboats plied the Big Cypress River from New Orleans and true Southern gentility was the order of the day a stately structure, now known as the Jefferson Hotel, was built. Once used as a warehouse to store cotton, this lovely building changed hands numerous times. At the turn of the twentieth century it was transformed into a hotel and has served as a haven for weary travelers since that time. ... more less
- Also Known As:
- The Historic Hotel Jefferson
- Historic Hotel Jefferson