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“Perfect with one exception” 4 of 5 stars
Review of Homewood Suites by Hilton Irving - DFW Airport

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Homewood Suites by Hilton Irving - DFW Airport
3.0 of 5 Hotel   |   7800 Dulles Drive, Irving, TX 75063   |  
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HHonors Weekend
Ranked #4 of 76 Hotels in Irving
San Antonio, Texas
Top Contributor
121 reviews 121 reviews
27 hotel reviews
Reviews in 41 cities Reviews in 41 cities
104 helpful votes 104 helpful votes
“Perfect with one exception”
4 of 5 stars Reviewed November 17, 2012 via mobile

We stayed for one night to break up our return from Turkey - long flight. DFW has a great auto touch system at the arrival gate: just find your hotel on the digital screen, touch call, and you are put in direct contact with your hotel. No money needed, no problem if you don't have the number. The van arrived within 10 minutes. Check in was excellent and we were told about the free evening meal and breakfast, and given a USA Today paper. Our room was very large, kitchen fully stocked with paper towels, dish cloths, dish washing power, coffees, teas, popcorn, and every cooking pot, dish and utensil you might need - especially for a longer stay. There was a nice kitchen table and chairs, a separate living area with sofa(bed), chair, desk with good work chair, lighting, and lots of plugs for your electronics. WiFi worked perfectly. Sleeping area had a king bed with excellent linens, bed side tables with good lighting, and two extra blankets in closet. The bed was extremely comfortable. The toilet with walk in shower was in separate room from closet and sink area. There was a trash can in the sink area, the living room, and the kitchen. Soaps, shampoo, conditioner, and lotion - included. Ample hangers in closet. So what was not perfect? There were two sets of large windows, one by the bed and the other by the sofa. The window by the bed had excellent black out curtains but the window by the sofa did not. If I did not travel with metal clips and clothes pins for just such problems we could not have sat on the sofa to watch the lovely flat screen TV (which swiveled toward bed area) or walked into the kitchen after having changed into our sleep clothes (or less for some of you). The windows overlooked the parking area and our room was on the ground floor. BIG problem in my book. The breakfast included omelets, sausage, potato cakes, hot oatmeal (not just packages), cereals, milk, yogurt, fresh fruits, juices, coffee , tea, and a selection of breads, including bagels with cream cheese or peanut butter. All was very good. The included free evening meal consisted of grilled chicken breast (a bit dry, not not bad considering), good green beans (with onions and tomatoes), Mac and cheese, fried potatoes, rolls, tea, coffee, wine and beer. It saved two very tired seniors from having to make other arrangements for dinner and was very appreciated. The lounge and eating area was clean and very pleasant. Pick up and delivery to the airport the next morning was very efficient and they leave every 30 minutes. I know nothing about the time they start providing this courtesy van because we did not have an early flight. They provided free items you may have lost or forgotten, like toothpaste, brush, comb, etc. If it were not for the black out curtains in the living area this would have been the perfect place to stay. I hope the owners of this good chain will realize that not being able to walk around in your room/suite in whatever clothing you desire is a big problem. Otherwise, perfect.

Stayed November 2012, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roy F, General Manager at Homewood Suites by Hilton Irving - DFW Airport, responded to this review, November 20, 2012
Thank you for your review about your recent stay at the Homewood Suites Irving-DFW Airport Hotel and for the kind words of praise for the property and the team here. I have passed your remarks on to the team and they are very appreciated.

It was great to talk to you about the situation with the Blackout Curtains in the Studio Suites. We have checked into it and what happens is the Blackout curtains get pushed all the way into the back behind the drapes and cannot be seen. I am working the housekeepers to show them how to position them so that the guest can see them easily.

I appreciate all of our guests and love to hear feedback so that we can improve our service and make things easier for our guests.

Again, thank you and Happy Holidays.
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189 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • French first
  • Italian first
  • Spanish first
  • Any
English first
Dallas, Texas
Contributor
16 reviews 16 reviews
12 hotel reviews
Reviews in 9 cities Reviews in 9 cities
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed November 12, 2012

My husband & I live approx. 40 miles East of the DFW airport so we like to stay close by for early morning flights. We're HHonors members which is what drew us to the Hilton Homewood Suites DFW. They have a park & fly program that works great for us (all you have to do is sign a waiver). The cost of the hotel is usually cheaper than airport parking so it's a no-brainer for us.

The staff has always been very helpful, the rooms are super comfortable and the free breakfast is a great way to start the day. We'll definitely be staying here again!

  • Stayed April 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roy F, General Manager at Homewood Suites by Hilton Irving - DFW Airport, responded to this review, November 14, 2012
Thank you for letting us know about your recent stay at the Homewood Suites Irving-DFW Airport Hotel. Our guests are our top priority and I am glad to hear that our hotel is your choice of places to stay for convenience.

We hope to see you again soon and Happy Holidays.
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St. Robert, MO, USA
Contributor
18 reviews 18 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed November 11, 2012

I spent 3 nights at the Homewood Suites - DFW this week. What a great staff! The room provided ample room for my stay and was much larger than extended stay places I've been for several weeks. Morning breakfast was always good and the hotel provides a light dinner in the evenings. During my stay I had the opportunity to speak with Roy the General Manager and his primary staff everyday. Roy and his staff are ver cordial and go out of their way to speak with their guests and check on their stay. All of the staff, from check-in to check-out were excellent people. The staff in the dining areas and housekeeping were very helpful and friendly and always prepared to assist the guests. The attitude of the employees at this hotel can only be attributed to the excellent leadership and guidance from the management. Anytime I'm in the DFW area this hotel will definitely be where I stay!

Room Tip: Quick trip to/from the airport with a hotel provided shuttle.
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  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roy F, General Manager at Homewood Suites by Hilton Irving - DFW Airport, responded to this review, November 14, 2012
Thank you for taking the time to fill out a review on your recent stay with the Homewood Suites Irving-DFW Airport Hotel and for the very kind words about the hotel and the Team here. We take great pride in our hotel and we love our guests.

We hope to see you again soon and Happy Holidays from the Homewood Suites Irving-DFW Airport Family.
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Kansas
Top Contributor
66 reviews 66 reviews
29 hotel reviews
Reviews in 34 cities Reviews in 34 cities
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed November 7, 2012

Rather than leave Plano early the next morning, and fight rush hour traffic, I opted to head down to the airport the night before, and I choose the Homewood based on the recommendation of a colleague. I owe him a beer for that recommendation.

I hit a bad snag in rush hour traffic that evening, and I was pushing it to arrive before they stopped the evening dinner and drinks. I arrived at 6:55, and thought I might sneak some cold pasta or chips. No chance.

Instead, the front desk clerk (Jelisa) offered to have the reception host (Maria) bake some fresh pizza for me. Maria was glad to do this, and poured a pitcher of beer to enjoy while I waited. The food was great, the beer was cold, but best of all the service was friendly, professional, and efficient. I can't tell you the last time I had someone go out of the way like this. Well done ladies!

The rooms were great - clean and comfortable. I used the fitness center to burn off some of the hospitality benefits, and the equipment was top shelf. Frequently you find the equipment fairly worn out, but not here.

I had a horrible experience at a Homewood in St Louis, and did not have them on my preferred list. If all the Homewood's are like this, they may move to the top of that list!

Room Tip: Look for a X00 or a X01 room for extra space.
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  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roy F, General Manager at Homewood Suites by Hilton Irving - DFW Airport, responded to this review, November 10, 2012
Thank you for choosing Homewood Suites Irving-DFW Airport as your place to stay in a pinch. Also, thank you for kind words, especially about Jelisa and Maria. They are both great assets to the hotel and your comments prove that point. We have passed this information along to them and congratulated them on a job well done.

I do hope that when you return to the DFW area, that you will consider making us your Home Away from Home.

Again, thank you and Happy Holidays from the Homewood Suites Irving-DFW Airport Family.
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NC
Top Contributor
83 reviews 83 reviews
21 hotel reviews
Reviews in 44 cities Reviews in 44 cities
86 helpful votes 86 helpful votes
5 of 5 stars Reviewed September 4, 2012

We had a nice stay here when we were visiting for the Bama vs Michigan game. The hotel was similar quality to other Homewood Suites I have stayed at across the US. The rooms were clean and well maintained.

A couple of tips if you are staying here in the future. Apparently, there are at least two Honewood Suites near DFW. This caused some confusion for us when the airport shuttle came to pick us up. Fortunately it was resolved quickly, but I can't say I expected multiple Homewood Suites next to DFW. Another tip is that there aren't really any restaurants very close to the hotel. There is a Whataburger down the street behind the hotel (inside the Shell station), but nothing else close.

Overall a good place to stay close to DFW.

Room Tip: We stayed on the lower floor near the pool and exercise area. We didn't hear any airport noise.
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  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roy F, General Manager at Homewood Suites by Hilton Irving - DFW Airport, responded to this review, September 10, 2012
Thank you for taking the time to do your review on TripAdvisor. It is always great to hear that our guests had a good experience at our hotel. Our goal is to provide the best possible customer service and home away from home experience.

We look forward to your return to the DFW area and to the Homewood Suites Irving-DFW Airport.
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Spring/Houston, TX
Top Contributor
93 reviews 93 reviews
45 hotel reviews
Reviews in 46 cities Reviews in 46 cities
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed August 31, 2012

Party of 5 stayed here and there was plenty of room for everyone.
Hotel was extremely clean and quiet, given you are at the airport we didn't hear the planes flying nearby.
Staff was friendly and helpful. Breakfast was only fair. Beds were awesome!

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roy F, General Manager at Homewood Suites by Hilton Irving - DFW Airport, responded to this review, September 10, 2012
Thank you so much for your review of the Homewood Suites Irving-DFW Airport and letting us know about your stay. We truly appreciate all of our guests and strive for everyone to be extremely satisfied.

We look forward to your return to the DFW area and to the Homewood Suites Irving-DFW.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Contributor
19 reviews 19 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed August 19, 2012 via mobile

Katherine at the front desk was great. The shuttle is on time and dependable. Affordable clean and easy choice for an unwanted delay or canceled flight situation. One ding: the tv remotes did not work even the replacement one we requested.

  • Stayed August 2012
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roy F, General Manager at Homewood Suites by Hilton Irving - DFW Airport, responded to this review, August 23, 2012
Thank you for taking the time to fill out your review on TripAdvisor about your recent stay at the Homewood Suites Irving-DFW Airport. It means so much to us to hear how we are doing.

Thank you for your comments about Katherine. I will definitely be showing this to her so that she knows how she is doing. We have a great team here and we love and appreciate our guests. It is extremely difficult when you have flight delays or cancellations and our goal is to make sure that you are treated as part of our Homewood Suites Family. I hope that we will see you again soon.

Again, Thank you for your comments and have a GREAT day!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Homewood Suites by Hilton Irving - DFW Airport

Address: 7800 Dulles Drive, Irving, TX 75063
Phone Number:
Location: United States > Texas > Irving
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Family Hotel in Irving
#5 Business Hotel in Irving
#8 Romantic Hotel in Irving
Price Range (Based on Average Rates): $
Hotel Class:3 star — Homewood Suites by Hilton Irving - DFW Airport 3*
Number of rooms: 77
Official Description (provided by the hotel):
Unwind at the Homewood Suites Irving-DFW Airport, located minutes from Dallas/Fort Worth International Airport. Situated within Irving’s business district, this DFW Airport hotel is close to a number of corporations and offers free parking & shuttle. Mix & mingle at our Welcome Home Reception, where you’ll be treated to light dinner and drinks. Relax and enjoy world-class service: our hotel offers complimentary Wi-Fi, a business center, a refreshing pool and free hot breakfast daily. ... more   less 
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Also Known As:
Homewood Suites By Hilton Irving - Dfw Airport Hotel Irving
Hilton Irving
Homewood Irving
Homewood Suites Irving
Irving Homewood Suites
Irving Hilton

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