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“Good Value for DFW Airport Area” 4 of 5 stars
Review of Hilton Garden Inn DFW Airport

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Hilton Garden Inn DFW Airport
3.0 of 5 Hotel   |   2001 Valley View Lane, Irving, TX 75061   |  
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Ranked #13 of 76 Hotels in Irving
North Miami, Florida
Senior Contributor
44 reviews 44 reviews
39 hotel reviews
Reviews in 30 cities Reviews in 30 cities
23 helpful votes 23 helpful votes
“Good Value for DFW Airport Area”
4 of 5 stars Reviewed May 13, 2013

The Hilton Garden Inn is a new (or new feeling) business/conference hotel that also makes for a nice weekend stay. The service was friendly, courteous and prompt, I had a plumbing problem in my room that was fixed ASAP. Everything felt bright, fresh, sunny and clean. I like staying on the south side of DFW as that is very close to the rental car center and the location just off Hwy 183 is very convenient to areas both east and west of the hotel. The pool area was nicely kept up, even if the water was a bit cold, the fitness center was a pleasant surprise as it was roomy with a number of cardio machines and weight machines. The internet was fast and reliable. The rooms were spacious, comfortable and airy. Overall it is a very good value for the area. One thing is that many hotels in the area offer free breakfasts while the HGI charges $11 for their breakfast and I didn't see much of a difference (other than being able to order an omelette) in value but others may disagree. I enjoyed the free Starbucks coffee but didn't pay for the breakfast.

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  • Stayed May 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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204 reviews from our community

Traveler rating
    113
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    16
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    7
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Okinawa, Japan
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed May 10, 2013

We stayed at the hotel just for a few days (from the weekend to Tuesday), the hotel is very good, the staff are excellent . The service level is also very good, from reception to maids. Overall accomodations were great. Well done! Keep up the good work.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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Moore, United States
1 review
4 of 5 stars Reviewed May 9, 2013

Hotel was good..mattresses could have doubled as ironing boards. WAY too firm. Staff was helpful, amenities excellent, but the restaurant shouldn't charge for breakfast, should be free. I can understand 11 dollars for Lunch or Dinner, but 11 Dollars for some fruit, yogurt and a few strips of bacon, you have to be out of your frickin mind!

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles
Top Contributor
61 reviews 61 reviews
60 hotel reviews
Reviews in 46 cities Reviews in 46 cities
49 helpful votes 49 helpful votes
3 of 5 stars Reviewed May 9, 2013

Good overnight stay here at HIlton Garden Inn DFW South! I have recently stayed here for one night, and the service was very good. The front desk staffs and the drivers are all friendly and easy to talk to. The restaurant staffs are good as well. The dinner menu is a bit limited but the food at least is acceptable in terms of taste. With really limited food options, eating in the hotel restaurant or ordering delivery are the only options. The room is nice and it is spacious. Wifi works well and it is a pleasant HGI experience. However, it is clear that the hotel needs a bit more drivers. DFW is a huge airport with pickup points all over the various terminals, and it can be a wait for up to thirty minutes for a ride back to the hotel. From the hotel, the shuttle runs twice per hour. I really think they need a third driver and a third van during the busy hours.

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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DeAnna H, Manager at Hilton Garden Inn DFW Airport, responded to this review, May 10, 2013
Thank you for taking the time to review our hotel. We’re very sorry you experienced an undesirable stay and level of customer service with us. The problems you mentioned with the shuttle have been addressed. We appreciate you alerting us to this issue and we hope you will give us a second chance if you return to the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Virginia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 of 5 stars Reviewed May 9, 2013

Overall excellent experience with this hotel. Great location to DFW Airport (only a few moments away) and never heard any planes land or take-off. Shuttle service was premium and even agreed to pick us up at the rental car location which saved us a taxi ride (and cost).

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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Indianapolis, United States
2 reviews
5 of 5 stars Reviewed May 5, 2013

Consistantly friendly and efficient staff. Nice full breakfast buffet. Convenient location South of DFW airport. Dependable free airport shuttle. There is a Whataburger restaurant right at the entrance drive to the hotel, easy to walk to. Each of my stays here has been very good and I have recommended this hotel to co-workers and friends.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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Colonial Beach, Virginia
Senior Contributor
24 reviews 24 reviews
23 hotel reviews
Reviews in 17 cities Reviews in 17 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed May 5, 2013

Great Value at this hotel especially if you use hotwire. I got a night for 69.00. It is a huge Hilton with a conference center. The shuttle from the airport goes through about every 20 minutes. Note, go all the way to the last gate at the terminal you are in to be picked up. I only stayed to get a connection the next day, but the room was nice, and the beds were comfortable. I ordered room service, and it was very good. It was a nice place to end a trip.

  • Stayed April 2013, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn DFW Airport

Address: 2001 Valley View Lane, Irving, TX 75061
Phone Number:
Location: United States > Texas > Irving
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Business Hotel in Irving
#17 Family Hotel in Irving
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn DFW Airport 3*
Number of rooms: 151
Official Description (provided by the hotel):
The Hilton Garden Inn DFW Airport Irving's newest, value engineered & technically advanced hotel has opened with everything a comfort-seeking seasoned traveler could want. Featuring fabulous amenities like VSS Garden Sleep System Bedding, 27" Plasma Screen TV, & Complimentary High Speed Internet. Each room also has a microwave, refrigerator, coffeemaker, cordless phone with voicemail and large desk with specially designed ergonomic chair by Herman Miller. Functional meeting and banquet facilities seating up to 300 people. ... more   less 
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Also Known As:
Hilton Garden Inn Dfw Airport Hotel Irving
Hilton Garden Inn Irving
Hilton Irving

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