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“Helpful staff, nice rooms, lacks hot water” 4 of 5 stars
Review of Courtyard by Marriott DFW Airport South/Irving

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Courtyard by Marriott DFW Airport South/Irving
3.0 of 5 Hotel   |   2280 Valley View Lane, Irving, TX 75062   |  
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Ranked #13 of 76 Hotels in Irving
Bentonville, Arkansas
Senior Contributor
43 reviews 43 reviews
23 hotel reviews
Reviews in 22 cities Reviews in 22 cities
19 helpful votes 19 helpful votes
“Helpful staff, nice rooms, lacks hot water”
4 of 5 stars Reviewed April 6, 2013 via mobile

First, thank you to the staff who were so kind to my husband and me. We were feeling very ill while on vacation, and these folks went out of their way to help. Even though they don't technically offer room service but provide a bistro menu in the lobby, the staff was kind enough to bring my husband and me chicken noodle soup to our room. They were also helpful in providing information on the nearest medical facilities as well as directions. The rooms are well maintained and exceptionally clean. Like a previous reviewer, we also experienced a lack of hot water in the shower (second floor room). This was at 5:30 a.m., not a high-usage time. I reported it to the front desk upon checkout, and they said they would look into it. All in all, we would stay here again based on hospitality, cleanliness and easy access to DFW Airport's car rental return center.

Stayed April 2013, traveled as a couple
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109 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Oklahoma
Top Contributor
87 reviews 87 reviews
35 hotel reviews
Reviews in 51 cities Reviews in 51 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed March 30, 2013

Stayed here one night before flying out to California. Hotel is very nice, well appointed rooms, and lets you park your car for a week without charging you. The problem I had was 2 cold showers! The one at night I just chalked up to everyone using the hot water. But in the morning when it was even colder, I wasn't very happy. I mentioned it the front desk as I was leaving, and she said she would make a note of it. Nothing else. So, I completed a Marriott survey and didn't get a response, and then emailed Marriott from their webpage and was finally contacted by the manager of the Courtyard. Apparently, during my stay they were having water valve problems. She apologized and refunded my points. I was satisfied with this resolution and will give it another try if in the area. Also, we ordered from the Bistro and the food was great!

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Roseburg, Oregon
Top Contributor
63 reviews 63 reviews
27 hotel reviews
Reviews in 32 cities Reviews in 32 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed March 23, 2013

We spent one restful night here after flying into DFW. This hotel is very conveniently located just to the south of DFW airport, with easy access to both the DFW car rental facility and freeway. There is a hotel shuttle to DFW. The staff at the hotel was friendly and professional. The lobby is one of the “new-concept” Courtyards with Starbucks products and a Bistro. In addition to the Starbucks Coffee drinks at the Bistro, there was also free coffee near the information board in the lobby. The lobby is very spacious. The rates were very reasonable, with free parking.

The king bed in our room was firm but comfortable. It had with lots of pillows, and nice linens. The room also had a sofa, a flat screen TV and nice business desk. The décor was nice, cheery and warm in our room, and the lobby. The Wi-Fi worked well in the room. The climate control for the room worked well and kept the room at a comfortable temperature. The room was very clean. We had breakfast in the Bistro. While the selection was limited, the food was tasty and the service was good. We liked having the bath vanity separate from the rest of the bathroom, although the vanity was small and did not allow much room for our toiletries. The bathroom looked like it had several touch ups to the paint that did not match the original paint very well. The bathroom could stand a new coat of paint. Our only complaint was the combo tub/ shower drained very slowly when taking a shower. I think the drain needed some work.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Smithtown, NY
Contributor
16 reviews 16 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed March 18, 2013

Stayed for a few nights while on business in the Dallas area and needed a hotel very close to the airport. This hotel sits 1.5 miles away.

It was fine, just what you'd expect from Marriott Courtyard. Clean rooms, friendly staff, free shuttle, complimentary coffee 24/7. There is a small bistro and bar and I was happy to be able to get get breakfast cooked to order albeit a very limited menu.

Overall this is a great place to hang your hat for the night when buzzing through the Dallas/Fort Worth area. The is nothing of interest nearby so you're stuck there without a car.

I would use this property again. Very good experience.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Houston, TX
Top Contributor
87 reviews 87 reviews
81 hotel reviews
Reviews in 61 cities Reviews in 61 cities
70 helpful votes 70 helpful votes
4 of 5 stars Reviewed March 15, 2013

We chose this Courtyard because for a fair price on a one night stay, you can park your car for free for up to 7 days. The hotel is located so close to the south exit you never even get on freeway 183. This makes for quick drop off and pick up service. The hotel is very nice, beds are comfortable but it IS very tight in the room. The sink area is so small and what little space there is, is occupied by the coffeemaker, hand towels, soaps, etc. There were 3 of us and no space to put our toiletries. The water pressure is strong, which is good for the shower but water would splatter up and out of the sink. Free wireless worked great. My son complained that there weren't alot of channels on the tv. A/C ran quietly. No complimentary breakfast but you can purchase food items in the lobby. All the employees we came in contact with were very pleasant.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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West Palm Beach
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
Reviews in 8 cities Reviews in 8 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed March 15, 2013

I stayed here on a business trip and it was very enjoyable. The bistro/bar in the attractive lobby was comfortably full with fellow professionals well into the evening hours, even on a Tuesday. There was an unusually large amount of seating throughout the lobby and everyone was relaxing and having a few cold ones. Great ambiance. The area next to the front desk is set aside as a 24 "general store" of sorts, which solves the problem of where to get a bottle of water at 2am.

The room looked fresh and was slightly larger than average. Room WiFi was easily accessible. The desk in the room had a lower-height pull out section which was excellent for working. This hotel is definitely above average for a business class hotel and I highly recommend it.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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AR
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 14, 2013

This hotel is very convenient for travel in and out of DFW. The staff was very courteous and helpful. The hotel provides 24 hour shuttle service to DFW and will allow you to park your car free of charge for 7 days which was extremely helpful for a short business trip. It's an older hotel that has been updated to the newer Courtyard furnishings etc. and is kept clean and in good condition.

  • Stayed March 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Courtyard by Marriott DFW Airport South/Irving

Address: 2280 Valley View Lane, Irving, TX 75062
Location: United States > Texas > Irving
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#14 Family Hotel in Irving
#16 Business Hotel in Irving
Price Range (Based on Average Rates): $
Hotel Class:3 star — Courtyard by Marriott DFW Airport South/Irving 3*
Number of rooms: 154
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Also Known As:
Courtyard By Marriott Dfw Airport South/Irving Hotel Irving
Courtyard Irving
Irving Courtyard
Irving Marriott

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