Disappointed in Courtyard. When entering on first checking in or just coming back from an evening meal, the staff at the front desk are very welcoming and go out of their way to welcome you. The hallways and room were clean, quiet and the bed was comfortable. So why am I disappointed? The rooms were small and the TV was placed in an inconvenient location. There was no lotion provided in the bathrooms. My hands dry out in the winter months (especially now with the frequent hand washing because of the flu going around). When brought this to the attention of the front desk staff they provided me with one, but there was never one provided in the room. Lastly, in most hotels they provide basic coffee to us business travelers in the mornings, to take with them. Not here, all of the coffee is behind the counters and has to be purchased, and is only available during serving hours. I felt I was being nickel-and-dimed, and at $134 a night, I feel they should at least provide the basic cup of coffee to the business traveler at irregular hours.