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“Great place, but they missed something” 4 of 5 stars
Review of Holiday Inn Express Hotel & Suites-DFW North

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Holiday Inn Express Hotel & Suites-DFW North
3.0 of 5 Hotel   |   4550 W John Carpenter Freeway, Irving, TX 75063   |  
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Ranked #30 of 76 Hotels in Irving
1 review
2 helpful votes 2 helpful votes
“Great place, but they missed something”
4 of 5 stars Reviewed June 16, 2014

The room was great! Especially for the price. My only complaint was the cleaning people need to check the roll out couches. My son pulled the bed out, and there was a dirty sheet just piled in the middle. It looked like it had been there for a while, because it had yellowed. Aside from that, I had no complaints.

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gmanager2, Guest Relations Manager at Holiday Inn Express Hotel & Suites-DFW North, responded to this review, June 18, 2014
Thank you for sharing this experience. It is through feedback like yours that we are able to quickly address housekeeping issues that would allow such a situation to occur. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.
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118 reviews from our community

Traveler rating
    34
    47
    22
    10
    5
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
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English first
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 15, 2014 via mobile

After traveling all day I was warmly welcomed as a Gold IHG Rewards member, refreshed with a nice bottle of cool water and upgraded to a one bedroom suite with a pool view!! I have stayed here before but this time the service was outstanding! Housekeeping did a great job cleaning the room and the AC worked great! I highly recommend this location if you are in the area traveling visiting or shopping. Thanks Brande!

Stayed June 2014, traveled solo
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gmanager2, Guest Relations Manager at Holiday Inn Express Hotel & Suites-DFW North, responded to this review, June 18, 2014
We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable and convenient experience. We are especially happy to share this review with our staff who work hard to ensure that you receive a five star experience in service and accommodations. Thank you for taking the time to share your experience.
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Texas, Australia
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 15, 2014

All around the hotel was lovely. Fresh & clean sheets and towels. The room was great! The ac is amazing! Only problem was the parking! Horrible parking area! I parked in the back to be closer to my room. When my bf and I came back from dinner Friday night (6-13-14) there were no parking spots AT ALL!!! It was horrible! People were even parked under the covered area where people usually park to check in/out. The parking spaces are horribly small and people park on top of you. All in all the parking was the only problem. The hotel was clean, the breakfast was very yummy! The pool area looked very nice and made me want to go swim but there were waaaay to many kids running around and playing in the pool.

Stayed June 2014, traveled with friends
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gmanager2, Guest Relations Manager at Holiday Inn Express Hotel & Suites-DFW North, responded to this review, June 18, 2014
Thank you for sharing your experience with us. I do apologize for any inconveniences that you experienced due to our parking arrangement and the high volume of guests during your stay. We look forward to your next visit!
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San Antonio, Texas, United States
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed June 10, 2014

We always demand a clean room when traveling, and hope for good service. This time, we got the opposite of each. Unfortunately, our check-in room was not clean. I will spare the details, but we were ready to look for another hotel. Brande Keys, Front Desk Supervisor, saved the day. It is understandable that a room isn't perfect, but the customer service always should be. It makes a 1-star experience into a 5-star experience. Brande quickly moved us to another room, was very sympathetic, and went out of her way to make us feel comfortable after a bad start. In the end, I would recommend this hotel because of the staff. All of the staff we spoke to were very friendly. Mistakes happen, but it is reassuring when the staff does everything they can do to correct it.

The hotel is not your traditional HI Express. Probably an older hotel renovated by Holiday Inn. It is a wrap-around hotel that is bigger than it appears. The pool area was nice inside of the square-shaped hotel. There is a large dining room for breakfast with the traditional fare, and the hostess was busy the morning we were there.

We stayed here since other hotels were sold out in Arlington due to the George Strait concert. The airport is directly behind this hotel and they appear to have shuttle service. We drove in so I can't comment on that service.

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gmanager2, Guest Relations Manager at Holiday Inn Express Hotel & Suites-DFW North, responded to this review, June 11, 2014
I regret to hear that you weren't thoroughly impressed with our accommodations and services at first, though I am so glad that our attentive and understanding staff members were able to turn things around for you with fresh surroundings and welcoming hospitality. It is very true that mistakes are made and things are missed, but we encourage our staff to address issues right away and ensure that every guest is treated like family. Thank you so much for sharing this experience.
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Top Contributor
52 reviews 52 reviews
13 hotel reviews
Reviews in 20 cities Reviews in 20 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed June 8, 2014

In the hospitality industry, its the little things that make the difference between a good stay and a great stay. My brother and I arrived at about 1AM due to a late flight and upon arrival, the front desk was still energetic and friendly. Seeing as we hadn't eaten, we were starving. The front desk was kind enough to offer us complimentary drinks and food from their snack bar. Complimentary is a word that in use is slowly declining in the travel industry and its refreshing to hear it every once in a while.
The hotel was probably one of the bigger Holiday Inns I have been to. It was very clean and we had no issues with the rooms. I definitely recommend on your next stop in Dallas.

  • Stayed June 2014, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gmanager2, Guest Relations Manager at Holiday Inn Express Hotel & Suites-DFW North, responded to this review, June 9, 2014
Thank you so much for your kind comments and review regarding our high standards of cleanliness and hospitality. We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable and convenient experience, especially that our staff was able to make you feel comfortable at home during a late night check in. We thank you for your loyalty and five star review and we all look forward to seeing you again!
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Texas
Senior Contributor
34 reviews 34 reviews
15 hotel reviews
Reviews in 21 cities Reviews in 21 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed June 7, 2014

We reserved 3 rooms here because if the convenience of their airport shuttle for our vacation trip. The hotel was much better than I had expected. The lady working the front desk the night of June 1st ( wish I remembered her name) was great! Very pleasant and professional. The rooms were great-- large clean suite with comfortable beds. We ordered in pizza as we had 5 teenagers with us & an early flight to catch. Ate around the pool which is also a very nice area. The shuttle driver took us to the airport at 4:15 in the morning was prompt and very courteous. Unfortunately the driver that picked us up in the evening on June 5 was very rude. Took over an hour & 2 calls from us & calls from others waiting.
But that one incident certainly will not stop us from using this hotel every time we fly. This will definitely be "our airport hotel".

Stayed June 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gmanager2, Guest Relations Manager at Holiday Inn Express Hotel & Suites-DFW North, responded to this review, June 9, 2014
Thank you so much for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay with us! It means a lot to us to be such an important part of your family events and we thank you again for sharing your experience!
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Texarkana, Arkansas
Contributor
20 reviews 20 reviews
7 hotel reviews
Reviews in 15 cities Reviews in 15 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed June 3, 2014

We chose to stay at the hotel due to the parking and airport shuttle service, it is worth the fee they charge not to worry with airport parking. The room was clean, bed was comfortable and the shower had good water pressure.

  • Stayed May 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gmanager2, Guest Relations Manager at Holiday Inn Express Hotel & Suites-DFW North, responded to this review, June 5, 2014
Thank you so much for your compliments, rating and review of our high housekeeping and hospitality standards. Hearing about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management team. Thank you for your kind comments and 5 star rating!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites-DFW North

Address: 4550 W John Carpenter Freeway, Irving, TX 75063
Phone Number:
Location: United States > Texas > Irving
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#18 Family Hotel in Irving
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Express Hotel & Suites-DFW North 3*
Number of rooms: 163
Official Description (provided by the hotel):
Dallas/Fort Worth hotel is in an ideal location. You'll receive superior accommodations in Dallas/Ft Worth (DFW) when you choose the Holiday Inn Express Hotel & Suites DFW North. Ideally located one mile from DFW Airport, our Dallas hotel offers several convenient services like a free shuttle to and from the airport. Short-term travelers and long-term visitors will both enjoy staying in our hotel in the DFW Metroplex. Visitors will find our DFW hotel the ultimate in convenience due to the area's business attractions. Situated among more than 8,000 companies, including 4 global headquarters for Fortune 500s, our DFW accommodations, multiple meeting rooms, and 24-hour business center fit the ambitious mindset of our local businesses. Travelers looking for hotels near DFW airport will be happy to find that we are only 12 miles from Six Flags and Wet 'n Wild Water World. The Galleria Mall, Grapevine Mills Mall, and Ft. Worth Stockyards have Texas treasures and souvenirs for you to remember your DFW vacation. Because every room is a newly renovated suite filled with new amenities, guests will feel at home throughout their DFW stay. Escape for a relaxing dip in our outdoor pool, and stay connected throughout your trip with free high-speed Internet access available in every room. Whether you're enjoying a Texas family vacation or business trip, our Holiday Inn Express Hotel and Suites near DFW is the perfect choice. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites-Dfw North
Holiday Inn Irving
Irving Holiday Inn

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