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“Clean room and great front desk service” 5 of 5 stars
Review of Holiday Inn Express Hotel & Suites-DFW North

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Holiday Inn Express Hotel & Suites-DFW North
3.0 of 5 Hotel   |   4550 W John Carpenter Freeway, Irving, TX 75063   |  
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Ranked #24 of 76 Hotels in Irving
Texarkana, Arkansas
Contributor
20 reviews 20 reviews
7 hotel reviews
Reviews in 15 cities Reviews in 15 cities
8 helpful votes 8 helpful votes
“Clean room and great front desk service”
5 of 5 stars Reviewed June 3, 2014

We chose to stay at the hotel due to the parking and airport shuttle service, it is worth the fee they charge not to worry with airport parking. The room was clean, bed was comfortable and the shower had good water pressure.

  • Stayed May 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gmanager2, Guest Relations Manager at Holiday Inn Express Hotel & Suites-DFW North, responded to this review, June 5, 2014
Thank you so much for your compliments, rating and review of our high housekeeping and hospitality standards. Hearing about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management team. Thank you for your kind comments and 5 star rating!
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148 reviews from our community

Traveler rating
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    11
    5
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
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  • Japanese first
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  • Spanish first
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English first
Leeds, United Kingdom
Senior Contributor
38 reviews 38 reviews
17 hotel reviews
Reviews in 18 cities Reviews in 18 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed May 16, 2014

We had stayed here 5 years ago, and thought it was great then, so had no hesitation in coming again. The suites are well equipped, with fridge, microwave and coffee/tea facilities. Beds are comfortable as are a the pillows. Rooms are spacious with a large TV. Breakfast is the usual fare, although the pancake machine was having an off day. On an evening between 5.00 & 7.00pm there are free beer, wine and nibbles which are very much appreciated. The staff are very friendly and helpful, especially Tom on the desk. One thing that goes against it, the bed in our room was too near the air con, and was quite draughty. Apart from that, the hotel is great.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gmanager2, Guest Relations Manager at Holiday Inn Express Hotel & Suites-DFW North, responded to this review, May 20, 2014
We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable and convenient experience. We are especially happy to share this review with our staff who work hard to ensure that you feel welcomed like family. We appreciate your loyalty and we are looking forward to your next visit!
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Dallas, Texas
Senior Contributor
21 reviews 21 reviews
20 hotel reviews
Reviews in 16 cities Reviews in 16 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed May 15, 2014 via mobile

Very nice hotel, front desk staff were very friendly and professional. Breakfast area was nice, with a good selection. I had a two room king bed, very spacious with a couch, table, tv and desk in the front room, also a small fridge and microwave. The bedroom had another 32" tv, the bed was great, very comfortable. The bathroom was small which included a tub an separate shower. There wasn't much around the hotel, fortunately the hotel van will take you to local restaurants. The lobby had menus from local restaurants that delivered.

Stayed May 2014, traveled solo
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gmanager2, Guest Relations Manager at Holiday Inn Express Hotel & Suites-DFW North, responded to this review, May 20, 2014
Thank you for taking the time to let us know how you enjoyed your stay with us! Hearing about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management team. We are glad that you were satisfied with the hospitality of our staff and the convenience of our amenities and we look forward to seeing you again soon.
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Irving, Texas
1 review
4 of 5 stars Reviewed April 22, 2014

I needed to return my rental car to the airport, and my husband and I needed a few hours to sleep before returning home from our business trip. We wanted to avoid airport traffic, so the shuttle--they have free shuttles to the airport--took me there and returned me to the hotel and we returned in record time! Thanks to Brandon Lee, my driver, who made it quite pleasant for my husband and I to stay. Just exceptional!

Room Tip: Get something close to the top floor. Business people travel here often, so there are meetings in t...
See more room tips
  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gmanager2, Guest Relations Manager at Holiday Inn Express Hotel & Suites-DFW North, responded to this review, April 24, 2014
Your feedback is greatly appreciated and I want you to know how much it means to us that you've taken to the time to share the details of your most recent stay! It is our goal to give you the best experience for the best value and to ensure that you receive five star service. I'm glad you enjoyed your driver and the convenience of our services and accommodations. We look forward to your next stay!
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Sherwood, Arkansas
Top Contributor
79 reviews 79 reviews
15 hotel reviews
Reviews in 23 cities Reviews in 23 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed April 18, 2014

I booked this hotel through one of the more popular online bidding websites. In the past, the hotels the I've booked for similar prices have ranged from bad to very good. This is one of the really good ones and I was thrilled to walk in through the nice and comfortable lobby and on to my great spacious room after checking in with a semi-friendly receptionist.

The bathroom had a bath and a convenient shower stall--no dealing with cramped curtained shower space in the bathtub. The room had a couch that pulls out to a bed. It had a refrigerator and a microwave. The microwave did not work but after calling the front desk, it was immediately replaced with a working unit in about 10 minutes.

Facility had a gym and a pool although the pool was closed for the season.

The thing that surprised me the most is the breakfast. Awesome! Although the serving staff was a bit withdrawn, this was most certainly one of the best hotel breakfasts I've eaten. A different fare every day. The breakfast itself made the stay worth it.

I would definitely recommend this hotel to other travelers. Next time I'm in the area (which is around 3 to 4 times a year), I would skip the bidding online and book somewhere else, perhaps through TripAdvisor.

  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gmanager2, Guest Relations Manager at Holiday Inn Express Hotel & Suites-DFW North, responded to this review, April 22, 2014
Thank you so much for all of your kind comments and your thorough review of our Holiday Inn Express! We work hard to give each guest a one of a kind experience with top quality service and accommodations! It is so rewarding to hear from guests who have appreciated these efforts. Thank you for sharing! Be sure to come back when the pool is open!
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Texas
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 13, 2014

My husband and I stayed here for one night for my birthday. We got a great deal online. The room was very comfortable and clean. I shocked at how low the noise was considering we were so close to the airport. I am a light sleeper and the airport noise was no problem. We didn't leave once we arrived, we ate before we checked in. The breakfast bar the next morning was very good, had a great selection of food and eating area was very clean. I highly recommend this hotel. We had a great stay.

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gmanager2, Guest Relations Manager at Holiday Inn Express Hotel & Suites-DFW North, responded to this review, March 22, 2014
We are so excited to read your review and rating of our hotel. Thank you for recognizing the comfort and cleanliness of your room as well as the choices for breakfast. Our staff members work hard to ensure that we give you the best service we possibly can. To read that you had a happy and memorable experience during your stay gives us more motivation and great pleasure. We hope you will come back and stay with us again soon.
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Kansas City, Missouri
1 review
3 of 5 stars Reviewed March 8, 2014

My husband and I stayed here one night, we had a 24hr layover. The rooms were very clean, and nice. But trying to get anywhere was a disaster. Their shuttle only drives at night and to a certain center of restaurants. It was a huge deal to take us to a cvs that was a mile away. The south location will take you anywhere, anytime in a 5 mile radius.

  • Stayed March 2014
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gmanager2, Guest Relations Manager at Holiday Inn Express Hotel & Suites-DFW North, responded to this review, March 11, 2014
Thank you for bringing to our attention your experience and comments regarding your stay at our hotel. Our sincerest apologies for the inconvenience caused. We are a hotel that places utmost importance on the voice of our guests, as we are committed to delivering the highest level of service. You have our word that we will be reexamining our shuttle schedule and the areas to which it takes our guests. We hope that we may be given a chance to change your perception of our hotel and give you the highest level of service in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites-DFW North

Address: 4550 W John Carpenter Freeway, Irving, TX 75063
Phone Number:
Location: United States > Texas > Irving
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#16 Family Hotel in Irving
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Express Hotel & Suites-DFW North 3*
Number of rooms: 163
Official Description (provided by the hotel):
Dallas/Fort Worth hotel is in an ideal location. You'll receive superior accommodations in Dallas/Ft Worth (DFW) when you choose the Holiday Inn Express Hotel & Suites DFW North. Ideally located one mile from DFW Airport, our Dallas hotel offers several convenient services like a free shuttle to and from the airport. Short-term travelers and long-term visitors will both enjoy staying in our hotel in the DFW Metroplex. Visitors will find our DFW hotel the ultimate in convenience due to the area's business attractions. Situated among more than 8,000 companies, including 4 global headquarters for Fortune 500s, our DFW accommodations, multiple meeting rooms, and 24-hour business center fit the ambitious mindset of our local businesses. Travelers looking for hotels near DFW airport will be happy to find that we are only 12 miles from Six Flags and Wet 'n Wild Water World. The Galleria Mall, Grapevine Mills Mall, and Ft. Worth Stockyards have Texas treasures and souvenirs for you to remember your DFW vacation. Because every room is a newly renovated suite filled with new amenities, guests will feel at home throughout their DFW stay. Escape for a relaxing dip in our outdoor pool, and stay connected throughout your trip with free high-speed Internet access available in every room. Whether you're enjoying a Texas family vacation or business trip, our Holiday Inn Express Hotel and Suites near DFW is the perfect choice. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites-Dfw North
Holiday Inn Irving
Irving Holiday Inn

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