This was my first trip to Dallas/Irving and I was very excited to be there. I was in awe of the large airport and actually hung out a couple hours since I landed at 1 pm and check in wasn't until 3 pm. I called the hotel for a shuttle from the airport and she said it would be about 15 minutes. I waited at the courtesy van stop and after 20 minutes and no shuttle, I called back. She then told me it was going to be another 15 minutes which I wasn't pleased about but I'm patient and was happy to be in Dallas. Another 15-20 minutes and the shuttle arrives. He was very nice, opening the door for me and putting my luggage in the back. I tipped him for the pick-up because I appreciated the service and enjoyed the short ride to the hotel. The shuttle was very clean and comfortable and the driver was friendly asking me where I was from, etc. I arrived at the hotel and was pleased that although it was a chain hotel but still felt cozy and friendly. The staff was so nice. The woman at the front desk Cindy tried to get me a room with a bigger closet since I was going to be there for three nights. She gave me a mini tour and explained they were understaffed that day. I went to my room and about 3 minutes later, she called up saying I had to switch rooms because the lock on that door was broke. She was kind enough to come to the 3rd floor with my new keys and I was comped a meal for the inconvenience. The room I stayed in was perfect for my needs and beautifully designed. The bed was very comfortable and except for the baby crying across the hall on my last night there (I love the sound of a crying infant btw) it was very quiet. I was a little upset that my TV wasn't working properly. First my Apple TV didn't work which the front desk guy told me could be a compatibility issue but then I couldn't order any in-room movies. I was told that television was not working properly and they comped me for another meal. The pre-made sandwiches and cupcakes were delicious and the breakfast was super nice. I enjoyed a croissant with Munster cheese, mushrooms and egg, Belgian waffles, oatmeal with brown sugar, granola and cranberries and orange juice. They had a bunch of different food options though and it all looked well-prepared and delicious.
The television issue aside, there were a couple of other things that was a little frustrating like the 24/7 kitchen being closed at 1 am Friday morning because the lady wasn't there. My boyfriend drive for 5 hours from Lubbock and arrived at midnight hungry and tired. Most of the restaurants we tried to order from didn't deliver late and/or was closed and we were too beat to go out. We wanted to try a mushroom Swiss burger and roadhouse chili from the hotel kitchen but it wasn't opened. We ended up eating sandwiches and chips from the pre-made cooler. Another thing was the fire alarm. Sunday morning at 7 am, I'm sleeping and hear a startling siren and a male voice in my room. I jump up and from this speaker above the bed, a voice is saying to exit the building using the stairwell. It's chilly out and the other hotel occupants are standing around, some wet from working out, some bare-foot. My boyfriend had just fixed a plate of his breakfast that was at the table waiting to be eaten. We stood out for a few minutes before we were told we could go back in and w/ the hotel elevators still not working, everyone gathered into the stairwell to go to our rooms.
I would give this hotel a 9 out of 10 because although there were a few hiccups, it was a great place and a nice experience. The wifi was nice and I liked the security of needing a password to log-in. Some people are never satisfied no matter what and will complain about the smallest stuff but I'm not one of those. This is an honest review of my experience with the hotel and I would recommend it to others. I will be staying here again both in Dallas/Las Colinas and in other locations.
Note: no laundry facilities on site but was told we could go to their sister hotel, The Holiday Inn a mile away and use their facility. We opted not to.