I stayed at the hotel for business last week, it was being used as additional sleeping rooms for our conference that was being held at the Four Seasons. When I was told I could move over to the Four Seasons after 2 nites at the Marriott I did. I left my designer prescription glasses on the nitestand of the room by mistake. I had left the key in the room and was late to getting to Four Seasons so just figured I could call later in the day to retrieve them. When I called the hotel I could never speak to lost and found department. The room was already cleaned by housekeeper as a checkout, yet the computer still had as occupied. The room was checked but of course the glasses were not there. I could never get any follow up on getting my glasses back even when I called again the next 2 days.....they seemed bothered and put out by it. Imagine how I feel without the glasses. This was handled so poorly. As a frequent guest of Marriott hotels I expected much better customer service.
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- Also Known As:
- Dallas Marriott Las Colinas Hotel Irving
- Marriott Hotel Irving
- Marriott Irving
- Irving Marriott