I checked into the Dallas Marriott Las Colinas last night. It was my worst Marriott experience ever.
I travel extensively for work and pleasure, and hotel stays are rarely perfect. I do not expect perfection, but I do not expect that every single interaction with hotel staff is completely negligent, however.
I checked in with a reservation for a king size bed. I got a room with two double beds. No big deal.
I tried to get online by plugging in the LAN cable. It did not work. It was not connected to any port on the wall or phone. No where to logically plug it in. It was like the bridge to nowhere.
So, I tried the wireless network. It did not work either. I had to call their hotel wireless support line and they spent 15 minutes troubleshooting and finally had to give me some inane IP number I had to enter to access it. First time I have had to call wireless support in a hotel in... well, I cannot think of another time in the last decade.
After working late, I called for a wake up call at 5.05am. Slept well. No wake up call in the morning, ever. Luckily, I set a backup.
Workout room had a waiting line of 5 people to access 7 pitiful machines. The room spelled like a gym locker.
I was hungry when done working out. I called for breakfast at 6.15am to be delivered at 7am. I called at 7.10am asking for my breakfast. They would call me back. They did, at 7.25am. They never took my room number. Did I want breakfast now? No, late to leave for a meeting.
Avoid this place; it is a complete disappointment.
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- Also Known As:
- Dallas Marriott Las Colinas Hotel Irving
- Marriott Hotel Irving
- Marriott Irving
- Irving Marriott