I stayed at the Nylo for a work trip a few weeks ago. When I returned home, I realized I had left my (very expensive) prescription sunglasses in the safe in my room. Cynthia, the Director of Housekeeping, took down my information and once she located my sunglasses, called me back and left me a message that she had found them. She gave me her cell number to make sure I could reach her - she assured me on the message she would get them back to me as soon as possible. Since they weren't able to reach me, the hotel absorbed the cost of shipping to get them to me. When I told her how much I appreciated her help, she was so humble and gave the credit to Jerry, the Front Desk Manager. They were both incredibly helpful in locating and overnighting my sunglasses and I couldn't be more grateful. This type of customer service doesn't happen as often as it should, but it's what brings guests back and it's really how everyone should treat their customers. I highly recommend staying here...it's a cool, trendy environment with comfy beds, good food and excellent customer service!!
- Official Description (provided by the hotel):
- Providing a unique alternative to the traditional, uninspiring hotel experience, NYLO Irving/Las Colinas is an elegant and sophisticated boutique style hotel that is also comfortable, casual and fun. Business and leisure travelers will find no better or exciting place to stay in the Las Colinas area than the NYLO Las Colinas with its chic loft-style accommodations, two outdoor heated swimming pools, a state of the art gym, ample meeting and event space, and the Manhattan ballroom. ... more less
- Reservation Options:
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- Also Known As:
- Nylo Dallas Las Colinas Hotel Irving