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“Comfortable bed, awesome decor, convenient location” 5 of 5 stars
Review of NYLO Dallas Las Colinas

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NYLO Dallas Las Colinas
3.5 of 5 Hotel   |   1001 W Royal Lane, Irving, TX 75039   |  
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Ranked #7 of 76 Hotels in Irving
Boston, Massachusetts
Top Contributor
738 reviews 738 reviews
26 hotel reviews
Reviews in 136 cities Reviews in 136 cities
235 helpful votes 235 helpful votes
“Comfortable bed, awesome decor, convenient location”
5 of 5 stars Reviewed January 23, 2013

Pretty much identical to the room I stayed at in the NYLO in Warwick, RI. The only difference is what's out the window! This is an awesome deal for a hotel so close to the airport and some great restaurants just across the street (everything except In and Out burger closes around 10pm).

Stayed January 2013, traveled solo
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NYLOManagement, General Manager at NYLO Dallas Las Colinas, responded to this review, February 1, 2013
Thank you for taking the time to share your feedback with us on TripAdvisor. We are thrilled to read that you have visited our sister property in Rhode Island.

Thank you for your loyalty to NYLO Hotels! We look forward to seeing you again in the near future, and always feel free to contact me directly if I can ever be of service.

Stay Unique,
Marc Messina
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477 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (94)
Date | Rating
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English first
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 21, 2013 via mobile

Came here with my wife and friends from Friday to Sunday and ended up booking more nights due to a great experience...the bed and shower are amazing and the style is so out of the normal hotel look..the front desk was very helpful..received a courtesy call after checking n asking if we needed anything..went down to the loft bar n had wine n sushi while listening to a live performance out on the patio..the bartender n waitress were great..to male a long story short,we will become Nylo regulars!

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bowie, Maryland
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 of 5 stars Reviewed January 20, 2013

The walls and floors are bare concrete. They're badly water stained. It's like living in an indoor parking garage. There are bare pipes along the ceiling in the room and hallway. There was writing on the walls. It wasn't guest vandalism, it was part of the "decor". The bathroom has the same cold concrete floors which is most unpleasant getting out of the shower. The faucet on full dribbled down the edge of the sink, requiring you to contort your hands against the sink to try to get them under the water. The beds are comfortable and it has free WiFi, but it's not enough to overcome the awful decor.

  • Stayed January 2013, traveled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NYLOManagement, General Manager at NYLO Dallas Las Colinas, responded to this review, February 1, 2013
Greetings,

Thank you for the review. I understand that our modern loft design will not appeal to every traveler, and I very much appreciate you giving our hotel a try.

Please feel free to contact me directly if I can ever be of future service.

Best Regards,
Marc Messina
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Euless, Texas
1 review
5 of 5 stars Reviewed January 3, 2013

One of a kind! I have never stayed in a hotel like this---more modern than I! It was elegant, comfortable, fitted with just the right amount of furniture and accessories. My wife's only concern was that we didn't stay 2 nights. We were disappointed that the restaurant wasn't serving the breakfast buffet and felt the entries were expensive but the food was great. The bed was delightful. Heating system was adequate and very quiet. Overall, it was a delightful 24 hour getaway for us.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NYLOManagement, General Manager at NYLO Dallas Las Colinas, responded to this review, January 22, 2013
C Huck W,

Thank you for choosing NYLO to host your most recent visit to Dallas and for taking the time to share your feedback with us on TripAdvisor. I am pleased to read that you and your wife enjoyed the hotel and were able to visit The Loft for Breakfast. Please be assured that I have forward your comments regarding the breakfast buffet to the team and will revisit the set-up of breakfast.

We hope to see you again in the near future, and always feel free to contact me directly if I can ever be of future service.

Best Regards,
Marc Messina, General Manager
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Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 2, 2013 via mobile

Cozy hotel but no so friendly staff. Me and my boyfriend brought in the New Year's in at this hotel. The music in lounge that night sucked so me, boyfriend and a fee friends went back to room to enjoy the rest of the New Year by listening to a Bose stereo came with room within minutes hotel security showed up at our door and said we were too loud. Really this is New Year's Eve and the also have a party going on downstairs. thr hotel is nice but what is the point of going to all of these high tech electronic equipment in room and you cant use them. Also needs a new and improved staff..............,......................

  • Stayed December 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NYLOManagement, General Manager at NYLO Dallas Las Colinas, responded to this review, January 12, 2013
Greetings 1sagitonda,

Thank you for taking the time to express your feedback with us on TripAdvisor. Our goal is to provide every guest with a comfortable, relaxing, and fun stay - and feedback like yours is extremely important to us. My Director of Operations had the pleasure of speaking with you regarding your visit with us and am happy to hear that the issues were rectified.

Please let me know if your travels should bring you back to Dallas, as I will have my team create a signature NYLO experience.

Best Regards,
Marc Messina
General Manager, NYLO Dallas/Las Colinas
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nebraska
Contributor
18 reviews 18 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed January 2, 2013

We booked our room here for New Year's Eve. They advertised a NYE special with a free appetizer & live music in the bar area/lounge. Upon our arrival, we noticed all the tables were reserved. Nobody told us we needed to reserve a table. Decided to play pool & none of the 3 pool sticks even had tips on them. So cheap! Didn't even have music in pool area or in back bar area. This is NYE people - be prepared. There was 1 bartender working & maybe 3 waitresses total. Couldn't get anybody to take our order or find somewhere to sit. The waitresses told us we couldn't order food from them. The bartender ignored us. Other customers were also very upset & informed us they had ordered their drinks or food over an hour ago & still hadn't gotten anything. Talked to the front desk personnel & of course didn't have a manager on duty & they couldn't do anything about it. Tried to get room service for food - they didn't have room service on NYE. Finally decided we'd take the free shuttle that was advertised on the website to a local bar/restaurant. Only to find out they weren't running the shuttle on NYE. The employee even informed us the manager had taken that off the website just that day!!!! What a crock. NYLO is full of false advertising. What a rip off. Tried to order pizza & all the restaurants in the area were closed!!!! Worst. New. Years. Eve. EVER!!!! Will never go back to a NYLO hotel & will tell all our friends never to go there!!! The rooms were clean. However, they are fully concrete so could hear everything in the hallway & other rooms. No privacy. Very small rooms.

  • Stayed December 2012, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NYLOManagement, General Manager at NYLO Dallas Las Colinas, responded to this review, January 14, 2013
Greetings lovetoeatinonmaha,

Thank you for taking the time to express your feedback with us on TripAdvisor. Our goal is to provide every guest with a comfortable, relaxing, and fun stay - and feedback like yours is extremely important to us. My Director of Operations had the pleasure of speaking with you regarding your visit with us and am happy to hear that the issues were rectified.

Please let me know if your travels should bring you back to Dallas, as I will have my team create a signature NYLO experience.

Best Regards,
Marc Messina
General Manager, NYLO Dallas/Las Colinas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
2 of 5 stars Reviewed December 31, 2012 via mobile

My partner and I live minutes from this hotel. We decided to rent the largest suite in the hotel for my birthday. We chose the hotel since it was modern and had a bar. First the bar doesn't open till 4 pm and closes at 9pm. When they closed We decided to go upstairs to the suite and hang out. The room was equipped with a BOSE musicwave sound system and We were playing it (mind it was not even at half level).We had a terrace but it was shared. It was massive and.only had 4 chairs and a table. At around 11 pm We were visited by hotel security and were told it was too loud. We then turned down the music which defeats the purpose of equipping a hotel room with such a system. About an hour later the hotel security came by and said that were holding our conversations too loud. This is a suite and the sole purpose of renting this room was for my birthday. The hotel bar was closed and there are zero bars walking distance or driving.. We should have saved our money because We could have done all this at home without being hounded by security on a Saturday night. THIS HOTEL PROMOTES TO BEING HIP AND A PARTY PLACE BUT DON'T WASTE YOUR SPECIAL OCCASION HERE.. at the end of the night We left the room and went back home. Thanks for a ruined birthday Nylo. I'll stick to the westin next time.

  • Stayed December 2012
    • 3 of 5 stars Location
    • 4 of 5 stars Cleanliness
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NYLOManagement, General Manager at NYLO Dallas Las Colinas, responded to this review, January 11, 2013
sperez915,

Thank you for the review. I apologize for the issues you encountered during your visit to the hotel. In regards to the Loft hours of operation, we typically are open later but given the holidays we did change to our holiday hours during the period you had visited us. We truly value your candid comments, please be assured that I have reviewed your comments with my team.

If I can be of any assistance, please don't hesitate to contact me directly.

Best Regards,
Marc Messina
General Manager, NYLO Dallas/Las Colinas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about NYLO Dallas Las Colinas

Address: 1001 W Royal Lane, Irving, TX 75039
Phone Number:
Location: United States > Texas > Irving
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Romantic Hotel in Irving
#7 Family Hotel in Irving
#8 Business Hotel in Irving
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — NYLO Dallas Las Colinas 3.5*
Number of rooms: 200
Official Description (provided by the hotel):
Providing a unique alternative to the traditional, uninspiring hotel experience, NYLO Irving/Las Colinas is an elegant and sophisticated boutique style hotel that is also comfortable, casual and fun. Business and leisure travelers will find no better or exciting place to stay in the Las Colinas area than the NYLO Las Colinas with its chic loft-style accommodations, two outdoor heated swimming pools, a state of the art gym, ample meeting and event space, and the Manhattan ballroom. ... more   less 
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Also Known As:
Nylo Dallas Las Colinas Hotel Irving

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