We were starting out a long weekend to Las Vegas for our friends' wedding. The four of us decided to stay by DFW to avoid long drive early am. We arrived around 9:00 pm and were told a computer glitch would not allow us to check in. So we went to the Loft restaurant where we waited longer than I would have expected for service. EXTREMELY pricey for mediocre drinks and food. Around 11:30 pm and over $200 later we pretty much insisted on a room. The front desk clerk tried his best but was still struggling to get into his computer system. Having worked the front desk at an upscale hotel, I was flabbergasted that there was no MOD (manager on duty) for the property. This had been going on for hours! We were offered nothing more than an apology. The design of the hotel was unique - the loft architecture interesting - the bed comfortable - but the hotel made no effort at all to make up for our inconvenience. We would never stay here again nor can I recommend it to anyone. The hotel tries too hard to be cool.