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NYLO Dallas Las Colinas: Traveler Reviews

3.5 of 5
1001 W Royal Lane, Irving, TX 75039
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NYLO Dallas Las Colinas
Ranked #24 of 77 hotels in Irving
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231 reviews from our community

Traveler rating
    115
    51
    31
    15
    19
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Families
20
 
Couples
72
 
Solo
34
 
Business
84
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Abilene, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Try too hard - awful experience”
2 of 5 stars Reviewed November 26, 2012

We were starting out a long weekend to Las Vegas for our friends' wedding. The four of us decided to stay by DFW to avoid long drive early am. We arrived around 9:00 pm and were told a computer glitch would not allow us to check in. So we went to the Loft restaurant where we waited longer than I would have expected for service. EXTREMELY pricey for mediocre drinks and food. Around 11:30 pm and over $200 later we pretty much insisted on a room. The front desk clerk tried his best but was still struggling to get into his computer system. Having worked the front desk at an upscale hotel, I was flabbergasted that there was no MOD (manager on duty) for the property. This had been going on for hours! We were offered nothing more than an apology. The design of the hotel was unique - the loft architecture interesting - the bed comfortable - but the hotel made no effort at all to make up for our inconvenience. We would never stay here again nor can I recommend it to anyone. The hotel tries too hard to be cool.

  • Stayed November 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask Toni W about NYLO Dallas Las Colinas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NYLOManagement, General Manager at NYLO Dallas Las Colinas, responded to this review
November 29, 2012
Toni W,

Thank you for the review. I apologize for the issues you encountered at check-in. In regards to system being down, our agents do try their very best to accommodate all guests during this time. We did have a MOD on property, but I apologize that she was not present on floor during the time you tried checking into the hotel.

We would love the opportunity to turn your okay stay into a signature NYLO experience! Please touch base when your travels should bring you back to Dallas.

Best Regards,
Marc Messina
General Manager
NYLO Dallas/Las Colinas
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Haven, Connecticut
Senior Contributor
30 reviews 30 reviews
5 hotel reviews
Reviews in 18 cities Reviews in 18 cities
6 helpful votes 6 helpful votes
“Harshly kitschy with a few rounded corners”
3 of 5 stars Reviewed November 26, 2012 via mobile

This is our second stay at this hotel. Vast expanses of concrete and techno-music could keep us away.
Our first room was over the hotel trash compactor. At 5:30am they started using it. Mind you, this is a hotel constructed on a modular concrete design and there's essentially no insulation or sound deadening. They were, however, very willing to move us to a quiet room. Do not get a room overlooking the pool in the summertime if you want quiet before midnight. The bar is a pretty popular watering hole for the area and they play music loudly at the pool.
Rooms are stark and there is only a small area to hang clothes and an afterthought of drawers in the bar Roll around.
The bar has generous pours but is weak on beer options. Wine sets in the sun.
Food is fair to OK, but inconsistent. We seldom had dinner there. The breakfast buffet was poor, with meats reconstituted on the day I tried it.
Positives:
Price and convenience/location. Good beds. Nice showers.
Negatives:
Above and inescapable techno-music.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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See 5 more reviews by Glyn C for Irving
Ask Glyn C about NYLO Dallas Las Colinas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NYLOManagement, General Manager at NYLO Dallas Las Colinas, responded to this review
November 29, 2012
Glyn C,

Thank you for the review and your comments regarding your recent visit to NYLO Hotel. I apologize for the issues you encountered with the music and trash compactor noise; such incidents are not the NYLO standard. I will make sure the appropriate department heads are aware of your experience so that this do not occur again in the future.

If I can be of any assistance, please don't hesitate to contact me directly.

Regards,

Marc Messina
General Manager
NYLO Dallas/Las Colinas
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Carnesville, Georgia
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“OMG!!! 50 Shades meets IKEA”
5 of 5 stars Reviewed November 20, 2012

This hotel was so unbelievably great. We had a fantastic time. Everyone was so personable and fun! Black metal diamond plating in the elevators and stainless steel with a very industrial feel. Very fun furniture everywhere fromthe lobby to the guestrooms. The room was simple but so comfortable. The bed is to die for, soft and comfy with five pillows on the bedYour bedmate can watch you shower from the bed or the couch. Really cool eco-sense hotel that requires one of your door keys inserted into a sensor to keep the electricity on in the room. Great adjustable "mood lighting" The Loft restaurant downstairs has great food from breakfast to dinner and is reasonably priced. Happy hour specials and sushi that is some of the freshest we have ever had. The new york strip steak I ordered was able to be cut with the butter knife. Kobe beef sliders and strong cocktails make for a great night. Live entertainment that was just the right mood for our evenings. Outdoor areas with heated pools and cabana areas lend themselves to privacy and great fun... We will be back soon!!!!

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask AnthonysSweetie about NYLO Dallas Las Colinas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NYLOManagement, General Manager at NYLO Dallas Las Colinas, responded to this review
November 29, 2012
AnthonysSweetie,

Thank you for the amazing feedback! I am so glad you enjoyed visiting NYLO Dallas/Las Colinas. I am also happy to read that your recent stay at the hotel was thoroughly pleasurable from your guest room to the tasty bites at The LOFT!

We look forward to seeing you again in the near future, and always feel free to contact us directly if we can be of future service.

Stay Unique,

Marc Messina
General Manager
NYLO Dallas/Las Colinas
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VA
Top Contributor
52 reviews 52 reviews
17 hotel reviews
Reviews in 26 cities Reviews in 26 cities
30 helpful votes 30 helpful votes
“Modern Design - convenient to DFW”
3 of 5 stars Reviewed November 19, 2012

As many other reviewers have noted this hotel offers a good alternative for those who enjoy modern architecture and design. The interior is pretty stark, with the now famous concrete walls and ceilings giving a 'New York Loft' look and feel. This is certainly not your average chain hotel.

The common rooms are all decorated in a similar style with interesting furniture providing highlights.

The breakfast / dinner / bar / area is similarly decorated. This presents some challenges at breakfast as some of the furniture, although very decorative, is not always very functional. the breakfast itself is pretty average. A warm buffet of eggs, bacon and sausage is available, together with cereals, fruit and various breads.

The bedrooms are concrete cells with a comfortable bed, one large window, and a good shower.

I would agree that service is best described as 'unenthusiastic'. There are excepetions. The bar staff on a busy Thursday night worked hard to keep up on a busy night. However the check in team, and other staff members encountered, were not always so enthusiastic.

One final word re the housekeeping crew. I was very impressed with the standard of their work.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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See 2 more reviews by BritinVA for Irving
Ask BritinVA about NYLO Dallas Las Colinas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NYLOManagement, General Manager at NYLO Dallas Las Colinas, responded to this review
November 29, 2012
BritinVA,

Thank you for the detailed feedback. I am pleased that overall you enjoyed your your visit to NYLO Dallas/Las Colinas.

In regards to the Breakfast buffet, we are redefining this service and your feedback is greatly appreciated as we will use it to make it better.

All in all, thank you for your comments. Please touch base when your travels return you to Dallas.

Best Regards,

Marc Messina
General Manager
NYLO Dallas/Las Colinas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Granger, IN
Senior Contributor
28 reviews 28 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
38 helpful votes 38 helpful votes
“Hip, Urban, Great Vibe”
5 of 5 stars Reviewed November 18, 2012

My flight was canceled so found myself needing a last-minute hotel near the airport. I found NYLO using 'Hotel Tonight' app on my iPad and could not have been happier. This place is very, very cool. Did I say it is cool?

It's not the homey type of hotel my wife would enjoy, but instead very urban, stained concrete, elevated beds, low lighting and more.

I would definitely stay here again.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask faithntim9890 about NYLO Dallas Las Colinas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NYLOManagement, General Manager at NYLO Dallas Las Colinas, responded to this review
November 28, 2012
faithntim9890,

We are very pleased you found NYLO on Hotel Tonight and were able to accommodate you during your visit to DFW! Thank you for sharing your feedback with us on TripAdvisor and we are excited to hear that your overall experience was wonderfully delightful!

Please let us know when your travels should bring you back to Dallas, as I will have our team create a signature NYLO experience for you.

Stay Unique,

Marc Messina
General Manager
NYLO Dallas/Las Colinas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
NYLO Dallas Las Colinas
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Additional Information about NYLO Dallas Las Colinas

Also Known As:
Nylo Dallas Las Colinas Hotel Irving
Nylo Dallas Las Colinas Hotel
Address: 1001 W Royal Lane, Irving, TX 75039
Phone Number:
Region: United States > Texas > Irving
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Free Parking Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Business Hotels in Irving
Price Range: $$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Dallas, Texas Attractions. While we're sure you'll get a good night sleep at NYLO Dallas/Las Colinas, it's likely you won't go home rested. With so many things to do and see in the Dallas Fort Worth area, it's easy to fill your days with exciting options. Texas Motor Speedway, Sixth Floor Museum, American Airlines Center, Irving Arts Center and Dallas Museum of Art are popular attractions near NYLO Dallas/Las Colinas. DFW is a powerhouse when it comes to professional sports with such teams as the Dallas Cowboys, Dallas Mavericks, Dallas Stars, and Texas Rangers Baseball. Local Businesses located near NYLO Dallas/Las Colinas:AAA Texas 1.8mi Abbott Laboratories 2.9mi Accenture 3.7mi ACE Cash Express 0.6mi Allstate Insurance 3.5mi Archon Group 1.2mi Aviall/Boeing 4.4miBAE Systems 4.1mi Bain & Co 2.4mi BearingPoint 0.9mi Big 12 Conference 11.6mi Bombardier 5.6mi Boy Scouts of America 1.6mi Brink's 4.5mi Bristol-Myers Squibb 1.0miCAE Semuflight 8.2mi Capgemini 1.2mi Centerline Captial Group (formerly Chartemac) 3.9mi Cigna 4.5mi CISCO Citi 3.9 Cognos 3.7mi Commercial Metals 0.9mi Computer Sciences Corp 4.3mi Conference USA 2.4mi CVS Caremark 1.0miDeloitte Consulting 0.6mi Direct Energy 2.6mi EF Johnson Technologies 1.7mi Ernst & Young 1.2mi ExxonMobil 1.3mi Fairchild Semiconductor 3.7mi FedEx 3.7mi First Horizon 3.7mi Flight Safety 6.0mi Flowserve (HQ) 1.2mi Fluor 1.2mi Frito-Lay 8.8mi GE 4.6mi General Motors 2.7mi GLOBAL KNOWLEDGE 2.9mi HD Vest Financial Services 0.6mi HEALTHNET Idearc 1.3mi Kimberly-Clark 3.1mi Kraft Foods 2.5mi Lennar 2.7mi Liberty Mutual 3.4mi MADD 4.4mi MICROSOFT 1.3mi Medco Health Solutions 2.8mi Michael's Store (HQ) 2.4mi Morgan Stanley 3.7mi NEC America 2.5mi Neiman Marcus 1.5mi Nokia 0.1mi Northrop Grumman 4.5mi Oce USA 1.7mi Oracle 2.2mi Paychex 4.3mi Pioneer Natural Resources (HQ) 2.4mi Reliant Energy 3.7mi RIM (Blackerry) 2.9miSAP America 1.2mi SAXON CAPITAL (Saxon Mortgage/Morgan Stanley) Sprint Nextel 4.4mi State Farm Insurance 4.8mi Thomas Group 3.7mi TIAA-CREF 3.9mi Time Warner 2.3mi TXU Energy 0.5mi Unisys 2.2mi United Parcel Service 5.9mi Verizon 1.2mi VHA 2.9mi Wells Fargo 2.5mi Worldwide Flight Services 0.5mi Xerox 4.1miZale Corporation (HQ) 0.9mi. ... more   less 
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