The concept that the NYLO is like a Manhattan loft experience is great marketing. Take a building and cram as many room in as possible, use "minimalist" (i.e., CHEAP) interior design with unpainted concrete and use cheap Ikea-type furnishings, and that sets the stage to fool the traveling public that their hotel is an "experience." The king-bed cell block that my wife and I were assigned to was the smallest hotel room I've ever seen, even for a cheap motel. The room was about 250 square feet. The privacy-be-damned bathroom took up one-fourth of the space, and includes the smallest counter space I've ever seen. The shower enclosure is cool, but as my wife complained, you can't shower without getting your hair wet since the shower head points straight down. The shower enclosure is frosted glass, which is nice except that it's also a wall on the other side, which means that if the other person is sleeping, the light from the bathroom will light up the entire room. The bathroom door was very trendy, but allowed anyone outside the door to see your business through a 1" crack when closed. Luckily my wife has already seen everything. The room was concrete walls with curtains on them, and the desk chair was too tall to slide under the tiny desk--a fundamental design flaw for a room this small. There is a very small brown couch and ottoman that looked plush but seemed to actually be upholstered wood blocks--the most uncomfortable couch ever. Overall, I sort of had to laugh, thinking the designers were actually having the last laugh. The bed was very comfortable, but the head of the bed, at the end of the rectangle by the sole window, is directly next to the A/C unit and in front of it as well, so that you in order to cool down the room to a decent temperature, you get the brunt of the freezing air while you're sleeping. Some may like this, as I do, but the A/C unit was so loud, with shuddering-metal and water-dripping sounds, that it was hard to sleep. Also, you could hear the boom-boom-boom bass from music until around 2 a.m., and our room wasn't even above the bar or on the pool side of the building. On our second morning, the boom-boom-boom started at, I kid you not, 7 a.m.! Anyway, the design of the area at the head of the bed requires you to stumble over two pointless steps and scrape past an end table and push aside giant hanging lamps in order to pull down the windowshade (no blackout curtain). It's the dumbest design I've ever seen, but hey! It's TRENDY! The floors are all concrete except for some cheap woven rugs in a couple of places, which makes for an alternately cold and itchy experience if you are barefoot. There is no closet to speak of, and there's not even a sign on the back of the door (isn't that LAW?) showing you where the fire exits are and what check-out time is. The pool area is super-cool, although the dark gray/black motif made the pool water look swampy and dark. The service at the pool was non-existent until after about 1 p.m., when someone turned up the music to a horrendously LOUD blast, louder than loud, ridiculously loud. We had given up trying to get a drink so I went to a nearby convenience store and bought a six-pack of beer. When a waiter finally did come around after the music started blasting, he chastised up for bringing our own beer. So my wife ordered a margarita, which was two-thirds full and average, which was $10. But that was a bargain compared to some of their other everyday cocktails, which ran to $14. Outrageous! Later, we went to the restaurant for some of the worst service ever (albeit friendly). The food arrived room-temperature, and both our entrees were super-salty (blecch). After thinking about the whole experience, I realized what the NYLO is. It's a place for trendy, irresponsible twenty-somethings and young adult couples to come hang around the pool, get smashed, and go upstairs to crash. In that respect, it makes complete sense.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Good Day Egorsti,
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We strive very hard to ensure that all of our guests have a wonderfully delightful experience. I am disappointed to learn that we fell short on this goal during your last visit. Although we cannot change your experience, we do take your input seriously and will use it as a tool to improve upon in the restaurant. We fully intend to correct these mentioned issues to insure that other guest do not encounter them. This will be done with additional training and staffing. Although many guests love the overall design, we know that some may not, but please be assured that your comments have been shared with the team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.