I stayed 3 nights at the Embassy Suites in Irving for business during the first week of November 2012. I will have to say I have mixed feelings about the hotel. The staff was very friendly and helpful througout my stay.I needed a box fan during my stay to help me to sleep better. I called down to the front desk and within about 15 minutes one of their maintenance/engineers brought a fan to my 9th floor room. The hotel needs to be updated and they are currently in the process of completing upgrades and renovations. My room/suite was comfortable. The bed and bedding was very comfortable. There were 2 37" flat screen televisions in the room. One in the living area and the other in the bedroom area. The room had some newer furniture and some that looked like it was out of the 70's. The hotel had placed a list of improvements to the room and the mild issues I had with the room looked as though they are being addressed by the updates.

All-in-all I had a very nice stay. They have a very nice made-to-order breakfast with eggs cooked to order, omelets, sausage, bacon, toast, biscuits and gravy and much more. Once again the staff was great and one of the managers (not sure if he was the general manager, or guest service manager) was always at the breakfast area greeting guests as they came down to enjoy their morning. Nice stay.

Had reservation & coformation in hand when we arrived. Hotel was over booked so we had to find another hotel 10:00 pm. Front desk employees basicly said that conformations dont mean anything. They offered to help get a room at a lessor hotel across the street. We chose to go somewhere else on our own.

I stayed here with a friend in order to attend a meeting in the hotel. I asked for an unremodeled room to avoid the possibilty of smelling paint, or other chemicals associated with a new products in a room.

Was given a room on the 3rd floor. Everything was in good condition considering its age. We enjoyed the room configuration with the separate living room with desk/table and bar and TV. The bedroom had a vanity in it in addition to the vanity in the bathroom. The tiling on the bathroom floor seemed to be a poor choice of material -- due to it's being slick. The hotel staff was prompt with replacing the coffee maker that did not work. A staff member brought google map directions to my room - even though I said I would gladly come to the desk. The first morning there was a breakfast buffet manager, keeping tabs on who was coming in and checking them against a room list. Sunday morning it seemed like it was not being monitored. Saturday night I was watching TV in the living room and heard a lot of noise coming from the atrium. It was about 11:30 pm. There were lots of teenagers running wild through the atrium and along the walkways in front of the doors to the rooms. The walkways have a rather low metal railing to protect from falling the multiple stories that the hotel has. I saw teenagers running around the walkways like they were racing. When I saw a teenage girl throw her leg over the railing, I called the front desk. Soon a manager was on the floor speaking to the teenagers. There should have been something in place, like cameras to alert the management to the disruptive behavior occurring in the public areas of the hotel. Room service was ordered twice and it was prompt and very good. There was some noise from Hwy 161. I'm sure a room facing 183 would have been a lot worse. There was a flood light pointed directly at the sliding glass door to our room. By securing the drapes closed with a piece of luggage, the light was managed. I think the management could do a better job with monitoring how many people are occupying a room. The hotel had multiple meetings being well attended but I got the impression that it may have been a place where one room was rented and groups of young people came to party and use the room. On the whole my experience was positive at this hotel. For the guests near those rooms overrun with teenagers the same probably could not be said. This stay worked well due to the meeting being in-house.

Renovation is in full swing and I appreciated the note in the room letting me know what had been done and what was still planned. Embassy suites is a proven formula and once the full work is completed the hotel will be back to standard. As it was I arrived after the managers reception and ate in the bar. Very helpful and busy server but I was impressed. Well done embassy suites Irving, I will return.