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“Hyatt House on MacArthur Blvd in Irving” 5 of 5 stars
Review of HYATT house Dallas/Las Colinas

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HYATT house Dallas/Las Colinas
3.0 of 5 Hotel   |   5901 N. MacArthur Blvd., Irving, TX 75039 (Formerly Hyatt Summerfield Suites)   |  
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Ranked #5 of 76 Hotels in Irving
Certificate of Excellence 2014
Irving, Texas
1 review
“Hyatt House on MacArthur Blvd in Irving”
5 of 5 stars Reviewed February 20, 2013

I always visit USA on business trips very frequently and whenever I come Dallas always I stay at Hyatt House, which is like my family member. Service, staff and hospitality amazing in this hotel. I like this place very much and I always prefer to take the same hotel.
Rooms are very nice, Breakfast in the morning have many varieties and amenities are great in this hotel including Gym. Swimming pool, shuttle service, evening social hours.
I love this place and GM of the hotel is very polite and very good person, he wishes whenever we face each other and this is for every guest who stays in this hotel.

Room Tip: Here single bed rooms are very spacious with modular kitchen equipped.
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  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hhgm, General Manager at HYATT house Dallas/Las Colinas, responded to this review, February 21, 2013
Dear Raghu K,

Thank you for taking the time to tell us about your stay and I am happy we are considered to be part of your family. We strive to make our hotel a home away from home for all of our guests with a hot breakfast and spacious rooms, We look forward to seeing you on your next trip to the US.

Sincerely,
Alberto Soueid
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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289 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
  • English first
  • German first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Beachwood, Ohio
Contributor
18 reviews 18 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 19, 2013

The accommodations were excellent and the staff were exceptionally friendly and helpful. Our group had only 1 concern that arose how of some misbehavior on the part of another guest and Alberto, the General Manager, showed a great deal of concern for our welfare and comfort. He did a thorough investigation and provided us with followup information. Steven, the very friendly person at the desk when we checked in and out, was also very helpful, providing useful directions and recommendations when we needed them. He made us feel welcome and very much at home. The rooms were very spacious and well maintained. I would highly recommend this hotel to anyone who might be traveling in the area.

Michael C.

Room Tip: Book in advance, as I imagine they fill-up very quickly.
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  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hhgm, General Manager at HYATT house Dallas/Las Colinas, responded to this review, February 20, 2013
Dean Michael_C_0623,

I am happy to hear you enjoyed your stay with us at Hyatt house and I was able to ease your concern about the other guest. Our guests comfort and safety are one of our top priorities. I am also glad to hear that Steven was able to assist you with your needs and made your stay enjoyable. We appreciate your recommendation and we look forward to welcoming you again soon.

Sincerely,
Alberto Soueid
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Los Lunas, New Mexico
Top Contributor
55 reviews 55 reviews
35 hotel reviews
Reviews in 27 cities Reviews in 27 cities
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed January 29, 2013

Overall, not too impressed. The rooms were spacious and nice and the location was great. The breakfast and evening social was average at best. Eggs, links (not nearly enough tables) for breakfast. Checkin was extremely slow. I had to repeat the same information numerous times. Overall, a just average place!

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hhgm, General Manager at HYATT house Dallas/Las Colinas, responded to this review, January 31, 2013
Dear ClaimsMachine,

I am sorry to hear we did not meet your expectations during your stay. We strive to provide the best service possible to our guests and I regret that we fell short of this goal. Thank you for taking the time to post about your experience. It takes reviews and comments like yours to help us continue to improve our product. I hope we will have the opportunity to welcome you back to Las Colinas in the future.

Sincerely,
Alberto Soueid
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Ontario, Canada
1 review
5 of 5 stars Reviewed January 27, 2013

Our stay at the HYATT House Las Colinas was a marvellous! We had a 2 bedroom suite that faced the pool area. The room was modern and clean. The kitchenette was useful! The grounds were very clean and well maintained. The staff was friendly and helpful in suggesting places to see, and how to get around. Breakfast included a rich selection of various foods! Ample restaurant choices are located close by. Easy access to main highways. We thoroughly enjoyed our visit to Dallas, and will definitely stay here again!

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hhgm, General Manager at HYATT house Dallas/Las Colinas, responded to this review, January 28, 2013
Dear Giovanna R,

Thank you for your kind feedback! I am so pleased to hear that you enjoyed your room and our breakfast. I am also glad to hear that the service you experienced with our staff met your expectations and were able to help make your visit to Dallas enjoyable. We look forward to welcoming you again soon.

Sincerely,
Alberto Soueid
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Houston, Texas
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 12, 2013

Stayed in a two bedroom suite. We prefer two bedrooms when we travel, and they are sometimes hard to find at a reasonable price. This hotel met our expectations at a good price.

The location is good for getting around with easy access to highways and MacArthur. Lots of shopping nearby.

Our room was on the back, overlooking the creek, which was pretty and quiet, no traffic.

Breakfast is good, but not great. Hyatt, for some reason, cannot get their scrambled eggs right.

Staff was friendly and helpful. Would definitely recommend this hotel.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hhgm, General Manager at HYATT house Dallas/Las Colinas, responded to this review, January 17, 2013
Dear pdcarp_tx,

Thank you for your recommendation! I am glad to hear you enjoyed your stay and our two bedroom suite suited your needs. Like you mentioned, our hotel is in a great location, right across from several restaurants and near some great shopping; perfect for families traveling to Las Colinas. Thank you again for taking the time to tell you about your stay. We look forward to welcoming you again soon.

Sincerely,
Alberto Soueid
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bengaluru (Bangalore), India
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 26, 2012

This is my 4th time I stayed here. i always like staying when I go for my business trip to Southlake, texas. It is a beautiful place, very convenient location. Ample choices of restaurants with different cuisines along MacArthur.

They provide moderate Breakfast everyday and have evening happy hours except weekends.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hhgm, General Manager at HYATT house Dallas/Las Colinas, responded to this review, December 27, 2012
Dear DebaLaha,

Thank you for being such a loyal guest! We love to hear that you enjoy your vists and we keep you coming back for more. I agree that our location is most conveinient for our guests. With the large variety of restaurants right across the street, there is always something that will suite the needs of any guest. We look forward to welcoming you again on your next trip.

Sincerely,
Alberto Soueid
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OTTAWA
2 reviews
5 of 5 stars Reviewed December 10, 2012

My husband and I stayed at this wonderful hotel. Amazing staff, friendly service, clean, well-kept and overall great experience! We would recommend this property to anyone travelling in the Dallas/Las Colinas/Irving area. Breakfast was included daily, as well as happy hour snacks (Mon-Thurs). We were very pleased with the extremely spacious, comfortable rooms, including the very modern decor.

The staff was extremely helpful and super friendly! We always had our questions answered and felt very much at home.

Our first time in Dallas was a trip never to be forgotten, and having exceptional accommodations, enhanced this experience!

HIGHLY RECOMMENDED!!

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hhgm, General Manager at HYATT house Dallas/Las Colinas, responded to this review, December 27, 2012
Dear CHRISTINE A,

Thank you for taking the time to tell us about your stay. I am glad to hear that you enjoyed your trip to Dallas and we could make your first trip memorable. Our spacious rooms and amenities are perfect for those traveling for leisure or business. We look forward to welcoming you again on your next trip to Las Colinas.

Sincerely,
Alberto Soueid
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about HYATT house Dallas/Las Colinas

Address: 5901 N. MacArthur Blvd., Irving, TX 75039 (Formerly Hyatt Summerfield Suites)
Phone Number:
Location: United States > Texas > Irving
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Irving
#9 Business Hotel in Irving
Price Range (Based on Average Rates): $$
Hotel Class:3 star — HYATT house Dallas/Las Colinas 3*
Number of rooms: 148
Official Description (provided by the hotel):
Business and leisure travelers alike will love HYATT house! Our all suite property features one and two bedroom suites with fully equipped kitchens, separate bedrooms and living room. A complimentary hot breakfast is available each morning along with a full bar and menu from 5pm-10pm each evening. Our property also features an onsite fitness center, sports court, outdoor pool, laundry facilities, business center and complimentary Wi-Fi. We are located within walking distance of 10+ restaurant and a short drive to the Las Colinas Convention Center. At HYATT house you're not just a guest, you're a welcome resident. ... more   less 
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Also Known As:
Hyatt Summerfield Suites Dallas/Las Colinas Hotel Irving
Hyatt Summerfield Suites Irving
Summerfield Suites Irving
Hyatt Irving
Irving Hyatt
Irving Summerfield Suites

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