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“We stay here every time we fly out of Dallas” 5 of 5 stars
Review of Atrium Hotel & Suites, DFW Airport South

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Atrium Hotel & Suites, DFW Airport South
3.0 of 5 Hotel   |   4600 W Airport Freeway, Irving, TX 75062   |  
Hotel amenities
Ranked #48 of 76 hotels in Irving
Tyler, Texas
Top Contributor
61 reviews 61 reviews
8 hotel reviews
Reviews in 18 cities Reviews in 18 cities
28 helpful votes 28 helpful votes
“We stay here every time we fly out of Dallas”
5 of 5 stars Reviewed September 2, 2013

It's a great hotel with an indoor heated pool, in a great location. I have stayed here at least 5 times and have never had an issue. We use the shuttle every time too and have never had an issue. Highly recommended.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sally N, General Manager at Atrium Hotel & Suites, DFW Airport South, responded to this review, September 8, 2013
On behalf of everyone here at the Atrium Hotel and Suites, I thank you for your kind words. We are thrilled to know that you enjoyed your stay and would highly recommend our services. Guest satisfaction is of utmost importance to us, and we are constantly trying to improve and better our services.
We hope to see you back again soon.
Thank you for your business.
Sally Naidu
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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222 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • English first
  • German first
  • Italian first
  • Japanese first
  • Any
English first
1 review
2 of 5 stars Reviewed September 1, 2013

Hotel said that they had parking for guests that were flying out but failed to tell you that there is a 5 dollar charge each night. I hate hidden cost. Flying back in we waited until we were ready for someone to pick us up before we called them to pick us up. They told us someone was already there picking other guest up. We said great we will go back downstairs so they can make one stop. Four phone calls Iater and four times of "we will be there in 5 minutes" they finally show up an hour later. No more for us. .Two strikes and you are out!!!!!too many hotels around!!

  • Stayed August 2013
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sally N, General Manager at Atrium Hotel & Suites, DFW Airport South, responded to this review, September 8, 2013
On behalf of the entire staff here at the Atrium Hotel and Suites, we apologize for the delay in picking you up. We are constantly trying to make changes to improve our services, and are in the process of trying something new. We have outsourced this service, and are in the process of evaluating the performance.
We just want to give it a chance, before writing off completely. Rest assured, we are closely monitoring the service and will take appropriate steps to remedy and correct the situation.
We truly appreciate the feedback and we will use it to improve our services. We hope you will visit us again, and promise to make every effort to give you a much better experience.
Thank you for your business.
Sally Naidu
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arlington, Texas
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 19, 2013

We parked here and took the shuttle service to and from the airport. DON'T MAKE OUR MISTAKE! We called them at 10:58pm to tell them what gate we were at and that we were ready to be picked up -- at 12:40am I finally reached my car. We waited over an hour for the shuttle. I had to call 3 times--finally when I was on the phone to ask them to at least give us a number to call a cab they finally showed up with no explanation for the unreasonable wait (the hotel is 10 mins away from the airport). Then we drove around the airport to pick up people who were no longer waiting (they were the smart ones who called a cab when they got tired of waiting). The Hyatt buses came around 10-15 times in the time we were waiting so I would suggest staying or parking there. Even Motel 6 came around 4-5 times!! If you just need to park I would check the "parking spot" their shuttles came every 5 minutes or so.

Stayed August 2013, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sally N, General Manager at Atrium Hotel & Suites, DFW Airport South, responded to this review, August 23, 2013
On behalf of the entire staff at the Atrium Hotel and Suites, we apologize for the delay in shuttle pickup. It is a third party agency we use for our shuttle service, and we will certainly discuss this issue with them, and take necessary action to remedy the situation. We are extremely sorry for the inconvenience caused due to the delay, and will take measures to ensure this does not happen again.
We truly appreciate the feedback and will use it to fine tune operations at the hotel and offer better services to our guests.
We hope you come back and will make every effort to make your visit more comfortable.
Sincerely
Sally Naidu
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 26, 2013

Had a 1.5 hour wait for shuttle, but staff very nice and helpful. Shuttle to shopping a great service. Best waitress ever! Ok to stay for layover. Recommend.

trip advisor: don't need 200 character minimum

Room Tip: Had room near freeway, but could not hear any noise.
See more room tips
  • Stayed July 2013, traveled solo
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sally N, General Manager at Atrium Hotel & Suites, DFW Airport South, responded to this review, July 28, 2013
On behalf of the entire staff here at the Atrium Hotel and Suites DFW Airport, we thank you for sharing your experience at the hotel with fellow travelers. We apologize for the delay in picking you and thank you for your understanding. We promise to work on improving the shuttle service.
We are thrilled to know that our staff provided you great service, and we will share your compliments with them.
We look forward to seeing you again, when travel brings you to the Dallas area.
Sincerely
Sally Naidu
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas, United States
Contributor
18 reviews 18 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed May 28, 2013

This hotel is a quiet treasure close to DFW airport. The hotel was very clean and the staff was very friendly. The fitness room was just what I needed. The hotel a great exceeded my expectations. The housekeeping staff cleaned my room daily like magic fairies. I really appreciate the effort they put into all the services they provided.

Room Tip: The suites are roomy and quiet
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sally75062, General Manager at Atrium Hotel & Suites, DFW Airport South, responded to this review, May 30, 2013
On behalf of the entire staff here at the Park Inn by Radisson DFW Airport South, I want to thank you for your kind words. I am thrilled to read that you were greatly impressed by our rooms, our service. We strive towards the highest degree of guest satisfaction, and generous compliments such as yours, motivate us to do even better.
We hope to see you back soon, when travel brings you back to the Dallas area.
Sincerely
Sally Naidu
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gold Coast, Australia
Senior Contributor
23 reviews 23 reviews
21 hotel reviews
Reviews in 23 cities Reviews in 23 cities
25 helpful votes 25 helpful votes
1 of 5 stars Reviewed May 15, 2013

Called for airport shuttle was told it would be about 15 mins. Called 20 mins later - told it will just be a couple of minutes. Called another 20 minutes later - the shuttle will be 20 minutes.

End up sitting in same spot for over 1 hour looking at each vehicle as it drives by. Then hotel (acting manager) then tries to create a story that the van had been and that I wasn't there.

Not a good start. Front desk attitude and response not acceptable.

  • Stayed May 2013, traveled on business
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sally75062, General Manager at Atrium Hotel & Suites, DFW Airport South, responded to this review, May 20, 2013
On behalf of the entire staff at the Park Inn by Radisson DFW Airport South, I apologize for the delay in picking you up. I have addressed the issue with my team and we are taking every measure to ensure this does not happen again.
We truly appreciate the feedback, and will use it to fine tune operations at the hotel.
We hope you will come back again, and we promise, we will try our best to see that you have a nice stay.
Sincerely,
Sally Naidu
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Abilene, Texas
Top Contributor
85 reviews 85 reviews
34 hotel reviews
Reviews in 47 cities Reviews in 47 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed May 14, 2013

Very nice rooms, light meals available, bar, & airport shuttle. Free hot breakfast. Stay for a night & you can park your car 14 days for free. We’ve flown out of DFW for years & have used several hotels with free parking. Park Inn beats them all hands-down!

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sally75062, General Manager at Atrium Hotel & Suites, DFW Airport South, responded to this review, May 20, 2013
On behalf of all the staff here at the hotel, we thank you for your kind words. We are thrilled to read that your enjoyed our Park, Sleep and Fly service. We are extremely happy to know that our staff picked you up promptly and gave you excellent service.
Guest satisfaction is of prime importance to us, and we strive to give the very best. We thank you for sharing your experience with fellow travelers.
We look forward to seeing you back again soon, when travel brings you to the Dallas area.
Sincerely
Sally Naidu
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Atrium Hotel & Suites, DFW Airport South

Address: 4600 W Airport Freeway, Irving, TX 75062
Location: United States > Texas > Irving
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #48 of 76 hotels in Irving
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Atrium Hotel & Suites, DFW Airport South 3*
Official Description (provided by the hotel):
The Atrium Hotel & Suites features over 100 beautifully appointed oversized guestrooms, each with more than 450 square feet of living area. The spacious two-room suites come complete with separate parlors, balconies and atrium views. The 100% Smoke Free property comes with some awesome amenities, great for the business as well as leisure traveler.Great Convenience at Unbelievable Prices:•24 hour Complimentary Shuttle to and from Airport & 3 mile radius•Indoor Heated Pool•24 Hour Fitness Center•24 Hour Business Center•24 Hour Desk Service•Guest Laundry / Valet Laundry•Atrium Bar & Lounge on Site•Gift Shop on Site•Over 10,000 Sq.Ft Meeting Pl ... more   less 
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Also Known As:
Park Inn By Radisson Dfw Airport South Hotel Irving
Radisson Dfw South
Radisson Hotel Irving
Radisson Irving
Irving Radisson

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