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“Over 1 hour wait for airport shuttle = instant 1 star” 1 of 5 stars
Review of Atrium Hotel & Suites, DFW Airport South

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Atrium Hotel & Suites, DFW Airport South
3.0 of 5 Hotel   |   4600 W Airport Freeway, Irving, TX 75062   |  
Hotel amenities
Ranked #45 of 76 hotels in Irving
Gold Coast, Australia
Senior Contributor
23 reviews 23 reviews
21 hotel reviews
Reviews in 23 cities Reviews in 23 cities
25 helpful votes 25 helpful votes
“Over 1 hour wait for airport shuttle = instant 1 star”
1 of 5 stars Reviewed May 15, 2013

Called for airport shuttle was told it would be about 15 mins. Called 20 mins later - told it will just be a couple of minutes. Called another 20 minutes later - the shuttle will be 20 minutes.

End up sitting in same spot for over 1 hour looking at each vehicle as it drives by. Then hotel (acting manager) then tries to create a story that the van had been and that I wasn't there.

Not a good start. Front desk attitude and response not acceptable.

  • Stayed May 2013, traveled on business
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sally75062, General Manager at Atrium Hotel & Suites, DFW Airport South, responded to this review, May 20, 2013
On behalf of the entire staff at the Park Inn by Radisson DFW Airport South, I apologize for the delay in picking you up. I have addressed the issue with my team and we are taking every measure to ensure this does not happen again.
We truly appreciate the feedback, and will use it to fine tune operations at the hotel.
We hope you will come back again, and we promise, we will try our best to see that you have a nice stay.
Sincerely,
Sally Naidu
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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223 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • English first
  • German first
  • Italian first
  • Japanese first
  • Any
English first
Abilene, Texas
Top Contributor
85 reviews 85 reviews
34 hotel reviews
Reviews in 47 cities Reviews in 47 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed May 14, 2013

Very nice rooms, light meals available, bar, & airport shuttle. Free hot breakfast. Stay for a night & you can park your car 14 days for free. We’ve flown out of DFW for years & have used several hotels with free parking. Park Inn beats them all hands-down!

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sally75062, General Manager at Atrium Hotel & Suites, DFW Airport South, responded to this review, May 20, 2013
On behalf of all the staff here at the hotel, we thank you for your kind words. We are thrilled to read that your enjoyed our Park, Sleep and Fly service. We are extremely happy to know that our staff picked you up promptly and gave you excellent service.
Guest satisfaction is of prime importance to us, and we strive to give the very best. We thank you for sharing your experience with fellow travelers.
We look forward to seeing you back again soon, when travel brings you to the Dallas area.
Sincerely
Sally Naidu
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Senior Contributor
39 reviews 39 reviews
8 hotel reviews
Reviews in 16 cities Reviews in 16 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed May 8, 2013

Great location. Nice clean rooms. The indoor pool is a nice touch. The pool was closed but looked clean. Friendly staff. The rooms have beds with "Sleep number" technology. Made for a good nights sleep.
Will definitely stay again.
The business center was helpful for printing boarding passes and checking flight status.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sally75062, General Manager at Atrium Hotel & Suites, DFW Airport South, responded to this review, May 20, 2013
On behalf of the entire staff here at the Park Inn by Radisson DFW Airport South, we thank you for your compliments. We are extremely happy to know that you enjoyed your stay at the hotel, and being close to the DFW International Airport Hotel, you found the location extremely convenient.
We thank you for sharing your experience with fellow travelers, and look forward to seeing you back again at the hotel, when travel brings you to the Dallas area.
Sincerely
Sally Naidu
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kempner
Senior Contributor
30 reviews 30 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed May 7, 2013

Whenever we are going to a Texas Rangers game or a Dallas Cowboys game we always stay at this hotel. The staff is always friendly and the rooms are great. Last time we stayed we were upgraded to a suite. The master bedroom bed was so comfortable and the friend we had with us said that she slept very comfortable on the fold out sofa in the other room. The only small negative thing I can say is that the bathroom was in the master bedroom so it was inconvience for our friend to use the bathroom. It would have been better if they had a door to the bathroom on each side of the room. All in all I will always stay at this hotel whenever I am up in Arlington except if they are booked up for the night.

  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sally75062, General Manager at Atrium Hotel & Suites, DFW Airport South, responded to this review, May 20, 2013
On behalf of the entire hotel at the Park Inn by Radisson DFW Airport South, we thank you for such wonderful words. We are thrilled to read that you always have a great experience at our hotel. We are extremely happy to know that our staff serves you with a smile. We strive for the highest level of guest satisfaction.
We look forward to seeing you back again soon when travel brings you to the Dallas area.
Sincerely
Sally Naidu
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Plano, Texas
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed April 26, 2013 via mobile

Hotel was extremely rude and was unable to accommodate in any way when the room was booked accidentally for the wrong night. No refund, no kindness, horrible customer service by manager and staff. I would never recommend this hotel.

  • Stayed April 2013
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sally75062, General Manager at Atrium Hotel & Suites, DFW Airport South, responded to this review, April 27, 2013
I am sorry you feel the way you do. I can understand you are upset that you made a booking for the wrong day. That is why you receive confirmatory email to go over the booking to verify everything is correct. If you find any discrepancy, you can always call and make the changes and avoid the situation that happened. The day for which you mistakenly booked your reservation, we were completely sold out, but we held your room, since it was a guaranteed reservation. Again, on the day you arrived, we were sold out and did not have a room, we could accommodate you in. If we did, we would have given you a good deal on the room price. But we were completely booked up.
Under such circumstances, it becomes difficult for the hotel to do what the guest expects. While we empathize with you, we do ask that you try and understand our situation as well.
As offered that day, we would still offer you a discount if you came to stay here again.
Sincerely
Sally Naidu
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Port Lincoln
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 22, 2013

Highly reccomend anyone to stay here. No complaints what so ever. The staff go out of their way to help. Nothing was too much trouble. Even as far as there drop off and pick up service giving me a ride to the local Mal,l and back several times. Will be staying there again. Cheers!

Room Tip: Any one. I have stayed there several times, and had no complaints with any of my rooms.
See more room tips
  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sally75062, General Manager at Atrium Hotel & Suites, DFW Airport South, responded to this review, April 23, 2013
On behalf of the entire staff at Park Inn by Radisson DFW Airport South, we thank you for such generous compliments. We are thrilled to know that you enjoyed our excellent services, includng the complimentary shuttle to local areas. Guest satisfaction is extremely important to us, and such wonderful words motivate us to do even better.
Thank you and we look forward to seeing you back again soon when travel brings you to the Dallas area.
Sincerely
Sally Naidu
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Key Largo, Florida
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 19, 2013

Stayed at this property for a few days and was really impressed with the service and professionalism of Brenda in the restaurant for breakfast. She couldn't have been more pleasant and helpful and always with a smile on her face and a coffee pot in her hand. Thanks Brenda for making my trip a pleasure as you are a great asset for this hotel.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sally75062, General Manager at Atrium Hotel & Suites, DFW Airport South, responded to this review, April 20, 2013
On behalf of the entire staff here at the Park Inn by Radisson DFW Airport Hotel, we thank you for your generous compliments about Brenda. Yes, she is truly an asset to the property, and we are thrilled to know that she made your stay such a pleasant one.
We look forward to seeing you back again soon, when travel brings you to the Dallas area.
Sincerely
Sally Naidu
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Atrium Hotel & Suites, DFW Airport South

Address: 4600 W Airport Freeway, Irving, TX 75062
Location: United States > Texas > Irving
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#36 Business Hotel in Irving
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Atrium Hotel & Suites, DFW Airport South 3*
Official Description (provided by the hotel):
The Atrium Hotel & Suites features over 100 beautifully appointed oversized guestrooms, each with more than 450 square feet of living area. The spacious two-room suites come complete with separate parlors, balconies and atrium views. The 100% Smoke Free property comes with some awesome amenities, great for the business as well as leisure traveler.Great Convenience at Unbelievable Prices:•24 hour Complimentary Shuttle to and from Airport & 3 mile radius•Indoor Heated Pool•24 Hour Fitness Center•24 Hour Business Center•24 Hour Desk Service•Guest Laundry / Valet Laundry•Atrium Bar & Lounge on Site•Gift Shop on Site•Over 10,000 Sq.Ft Meeting Pl ... more   less 
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Also Known As:
Park Inn By Radisson Dfw Airport South Hotel Irving
Radisson Dfw South
Radisson Hotel Irving
Radisson Irving
Irving Radisson

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