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“A nice, clean and comfortable room near DFW” 5 of 5 stars
Review of Atrium Hotel & Suites, DFW Airport South

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Atrium Hotel & Suites, DFW Airport South
3.0 of 5 Hotel   |   4600 W Airport Freeway, Irving, TX 75062   |  
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Ranked #52 of 76 hotels in Irving
Tucson
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“A nice, clean and comfortable room near DFW”
5 of 5 stars Reviewed November 9, 2011

I really enjoyed my room - it was a 2 room suite with sleep number bed. Nice flat screen TVs in each room with a door that I could shut while I slept and hubby watched TV in the other room. Rooms were nice and clean and I was even able to take a bath in their tub it was so spotless. The staff were friendly and professional. I used their business center to checkin for flights and print boarding passes. Room service was good, reasonably priced for and came quickly.

Room Tip: I really enjoyed my room - it was a 2 room suite with sleep number bed. Nice flat screen TVs in each...
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  • Stayed October 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sally75062, General Manager at Atrium Hotel & Suites, DFW Airport South, responded to this review, November 11, 2011
Truly appreciate your time in writing a review about our hotel. We thank you for sharing your experience with fellow travelers. The positive feedback motivates us to do even better. We look forward to seeing you back again soon, when travel brings you to the Dallas area.
Sincerely
Sally Naidu
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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220 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • English first
  • German first
  • Italian first
  • Japanese first
  • Any
English first
Chico, TX
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed November 8, 2011

The lobby is attractive, but when you arrive in your room there is definitely a rude awakening. The sofa in the room was old, saggy and filthy. The televisions are old-style tube sets with remotes that hardly work. We did not have a sleep number bed. The carpet was clean and looked new compared to the rest of the furnishings. The location is very inconvenient. You are out of luck if you don't have a car as there are no restaurants or other amenities within walking distance. A rubber ducky and a tiny package of gummy bears does not make up for a tired, old room.

  • Stayed November 2011, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sally75062, General Manager at Atrium Hotel & Suites, DFW Airport South, responded to this review, November 11, 2011
On behalf of the entire staff at Park Inn by Radisson DFW Airport South Hotel, I apologize for the less than satisfactory stay at our hotel.
At the property, we have both sleep number and non sleep number beds, and depending upon availability, we do try and comply with requests for specific bed types. Was just wondering you had requested one and was given another? If yes, then maybe it was just not available, but I am really sorry about it.
We have started replacing all our TVs with Flat Screen. The next time you come here, we will make every effort to ensure you get a room with Sleep Number bed and the new Flat Screen TV.
We have a restaurant on our property, which is open from 6 a.m. until 11 p.m. closed very briefly between 2 and 4 p.m., during which time, guests could still order through the Front Desk. We have a Free 24 hour shuttle, and we shuttle to places within a 3 mile radius. We are surrounded by all kinds of restaurants, American, Mexican, Tex-Mex, Italian, Japanese, Chinese, Thai, Indian, you name it, it is there. We also have a couple of restaurants within walking distance.
Please visit us again, when travel brings you to the Dallas area, and we hope to meet or exceed your expectations.
Thank you.
Sincerely
Sally Naidu
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Florida
Top Contributor
74 reviews 74 reviews
35 hotel reviews
Reviews in 41 cities Reviews in 41 cities
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed November 8, 2011

The room was clean and huge (I had room 201). As you can see in the pictures, there is a separate kitchenette area with a microwave, fridge, coffee maker and sink. There is a vanity area separate from the bathroom. Free wifi in the room. The staff was helpful and friendly. The room service garden omlette was delicious (and huge!) and is served with potatoes and your choice or toast or biscuit. (Room service is not available from 2pm to 4pm, FYI). Great Hotwire deal.

Room Tip: Room 201 was great.
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  • Stayed November 2011, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sally75062, General Manager at Atrium Hotel & Suites, DFW Airport South, responded to this review, November 11, 2011
On behalf of the entire staff at the Park Inn by Radisson DFW Airport South Hotel, I want to thank you for writing such wonderful words about us, and sharing pictures of the hotel. We truly appreciate your time. Compliments from our guests encourages us to do better, and our goal is to be the best. Thank you.
Sincerely.
Sally Naidu
General Manger
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Contributor
14 reviews 14 reviews
Reviews in 6 cities Reviews in 6 cities
5 of 5 stars Reviewed November 7, 2011

My husband's USAF Flight Training Class celebrated 50 years since graduation. We chose the Park Inn because of rates and convenience. We made the best possible selection we could have - extremely friendly and clean hotel. Beatrice Gallegos was helpful in decisions on our reunion and setting up the meeting. Rooms were large with Sleep Number Beds. From the housekeepers to the wait staff and front desk - we received excellent service. Our final dinner was set up special with the American flag we requested. The food was good and reasonably priced. Everyone was helpful and gracious. THANKS SO MUCH for providing us the best possible environment for our reunion.

Room Tip: Any room you get is great - some look outside and some have balconies overlooking lobby, pool and re...
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  • Stayed November 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sally75062, General Manager at Atrium Hotel & Suites, DFW Airport South, responded to this review, November 11, 2011
On behalf of the staff here at the Park Inn, I would like to thank you for taking the time to write a review about your stay here. We are so glad you enjoyed your stay and shared your experience with fellow travelers. We look forward to seeing you soon, when travel brings you back to the Dallas area.
Thank you.
Sincerely.
Sally Naidu
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shreveport, LA
Senior Contributor
43 reviews 43 reviews
30 hotel reviews
Reviews in 32 cities Reviews in 32 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed October 29, 2011

We bought the pre flight hotel and parking package online - ParkSleepFly.com. We spent the night, left the car and took the shuttle to the airport. On the return trip, the weather was bad so we decided to spend that night as well. We enjoyed this hotel. Nice, very large rooms with very comfortable king sleep number beds. Great room for a great price. We had no issues with the shuttle service and would definitely stay at the hotel again.

  • Stayed October 2011, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sally75062, General Manager at Atrium Hotel & Suites, DFW Airport South, responded to this review, November 11, 2011
Thank you so much for taking the time to share your experience with fellow travelers. Your kind words motivates us to do better and achieve greater heights of excellence.
Sincerely.
Sally Naidu
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Contributor
19 reviews 19 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed October 15, 2011

Had to wait over 1 hour for a shuttle service when we arrived at 9:30 pm. Even after calling the hotel to reconfirm the pick-up at the terminal, waited another 40 minutes before it showed up. Turned out the hotel was only 10-15 minutes away.

Tip: shuttle van is grey, signage is poorly located on a piece of 8x11 paper taped to the front windshield and opposite side of the passenger door. I would not have recognize the van if not for another couple also waiting for 30 mins.

Room was basic, clean and simple. No frills, good for overnight layovers. There is nothing in the area, but the hotel offered decent Mexican food.

  • Stayed October 2011, traveled with friends
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sally75062, Manager at Atrium Hotel & Suites, DFW Airport South, responded to this review, October 17, 2011
Hello, On behalf of the entire staff at Park Inn by Radisson DFW South, I apologize about your experience with the shuttle. We just acquired a new van, and haven't got the sign done. I completely understand the frustration you would have gone through. We will get the sign done right away. Extremely sorry. I hope the next time you are here, we will meet if not exceed your expectations.
Sincerely,
Sally Naidu
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Worth, Texas
1 review
5 of 5 stars Reviewed October 9, 2011

From start to finish we enjoyed our stay at this hotel. Sleep number beds are AWESOME!!! However, sofa sleeper is not very comfortable. The hotel is very clean and the staff were always polite and friendly. They also tried their best to accomodate requests. When given feedback, the manager acknowleged it and was appreciative. The few minor issues we encountered were addressed immediately. A good value as far as price. We stayed for 4 days and have already made our reservation for a conference for five more days. We have recommended it to others for the other conference. We later found out the leaders of the conference we are attending had independently selected this hotel to refer conference attendees to. They are very selective on their reccomendations.

  • Stayed September 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sally75062, General Manager at Atrium Hotel & Suites, DFW Airport South, responded to this review, October 11, 2011
On behalf of the the entire staff at Park Inn by Radisson, I thank you for such kind words. Our goal is to reach the highest level of guest satisfaction, and we strive to give our guests the best experience. Thank you for taking the time to share your experience with fellow travelers.

Sincerely.
Sally Naidu
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Atrium Hotel & Suites, DFW Airport South

Address: 4600 W Airport Freeway, Irving, TX 75062
Phone Number:
Location: United States > Texas > Irving
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #52 of 76 hotels in Irving
Price Range (Based on Average Rates): $
Hotel Class:3 star — Atrium Hotel & Suites, DFW Airport South 3*
Official Description (provided by the hotel):
The Atrium Hotel & Suites features over 100 beautifully appointed oversized guestrooms, each with more than 450 square feet of living area. The spacious two-room suites come complete with separate parlors, balconies and atrium views. The 100% Smoke Free property comes with some awesome amenities, great for the business as well as leisure traveler.Great Convenience at Unbelievable Prices:•24 hour Complimentary Shuttle to and from Airport & 3 mile radius•Indoor Heated Pool•24 Hour Fitness Center•24 Hour Business Center•24 Hour Desk Service•Guest Laundry / Valet Laundry•Atrium Bar & Lounge on Site•Gift Shop on Site•Over 10,000 Sq.Ft Meeting Pl ... more   less 
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Also Known As:
Park Inn By Radisson Dfw Airport South Hotel Irving
Radisson Dfw South
Radisson Hotel Irving
Radisson Irving
Irving Radisson

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