I booked a reservation at the Element DFW North hotel a month in advance and was looking forward to my family's stay there, prior to an early departure at DFW the next morning. Although I had reserved, and fully paid for in-advance, a suite with two queen-size beds, I was informed by the desk clerk upon my arrival that they didn't have any rooms available with two queen beds and consequently they assigned me (and my family) to a one-room suite with one king-size bed and a fold-out sofa bed. Although she tried to convince me that "it's a very nice sofa bed," it wasn't. It was a standard small sofa bed with the typical thin mattress, which we had to set-up ourselves. Granted, the Element hotel was very clean and very well furnished, but with only two of the four of us able to get a good night's rest after a very long day, the overall experience was disappointing. In summary, the hotel itself is very nice and I would definitely recommend it to others, but would also recommend that if/when you book a reservation, you check in with them periodically before your arrival to confirm that you'll get the type room you booked.
- Official Description (provided by the hotel):
- Welcome to Element. Our hotel is centrally located between Dallas and Ft. Worth, just minutes from DFW Intl Airport. ... more less
- Reservation Options:
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- Also Known As:
- Element Dallas Fort Worth Airport North Hotel Irving