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$125
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Breakfast included
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hertrav
Enid, Oklahoma
2
Exceptional Staff
4.0 of 5 bubblesReviewed Sep 30, 2015
First impressions are important, and the staff have always gone above and beyond to make everything comfortable and convenient, from airport shuttle driver Brandon Lee to front desk check-in to housekeeping. The shuttle will take you anywhere within a 5-mile radius as well as both DFW and Love Field. The lobby, where breakfast is served is attractive and inviting. Rooms are spacious, clean and comfortable although a bit tired, but everything works just fine. Very quiet--noise has never been a problem. I've stayed here many times for meetings and I always look forward to the warm welcome.
Date of stay: September 2015Trip type: Traveled solo
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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Reviewed September 23, 2015 via mobile

This hotel was only perfect because of the location!!! I needed to visit the Irving convention center while there. I had a few issues...I only stayed one night- the whe check-in process was smooth(Eric) was great!! However , my room (405)that I was put in had a running toilet (every 20-25 seconds). I called downstairs and Eric switched my room to 313. I went in that room and somebody was in there already!!! I went back downstairs to get another room. Eric checked me into room 605. This room was ok but the tub was dirty and it was backed up! At this point I was too tired to continue to switch rooms since I had just gotten off of a flight! I decided to settle for the room. The benefits of this hotel is location and airport shuttle ! That's it....

Date of stay: September 2015
Trip type: Traveled on business
Thank TravelLoves86
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Corynne T, Sales Coordinator at Holiday Inn Express & Suites Irving Conv Ctr - Las Colinas, an IHG Hotel, responded to this reviewResponded September 26, 2015

We appreciate you taking the time to review our property. Your feedback is very important, as it helps us see what we can do to ensure that our guests enjoy their stay. I sincerely apologize for the inconveniences you experienced during your stay. These matters will be brought to the attention of our management and I trust that these will be resolved. I do hope you will allow us the opportunity to provide you with a stay nothing short of exceptional!

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Reviewed September 9, 2015 via mobile

Bit tired but awesome staff, they work hard to make your staff a great one and it's really appreciated, from the staffing working the breakfast in the morning to the evening manager reception. I wasn't expecting shuttle service to DFW but was convenient and efficient - didn't get the drivers be but she was a terrific help

Date of stay: September 2015
Trip type: Traveled on business
Thank Northern_GA_Guy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Corynne T, Sales Coordinator at Holiday Inn Express & Suites Irving Conv Ctr - Las Colinas, an IHG Hotel, responded to this reviewResponded September 12, 2015

Thank you for your kind review! We always appreciate our guests feedback as we use it to ensure you have a great stay every time. I am glad you were able to take advantage of our courtesy shuttle service as it is one of the many amenities we offer. I'll be sure to pass along your kind words and appreciation to our staff, as I know they will be just as excited to read this as I am. We thank you for choosing our hotel and we cannot wait to welcome you back as our guest!

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Reviewed September 2, 2015

Room was clean, spacious and nice that it was a suite. We may have overwhelmed the staff when we arrived, although we were expected. They were patient, pleasant and worked at finding rooms that were ready to occupy since we were on a tight schedule for meetings. Plenty of hot water for showers! Variety of options for breakfast. Lobby/breakfast area large enough to accommodate our two bus loads of people for breakfast and gathering to wait for bus loading. Would stay here again. Not far from the stadium.

Room tip: On the 3rd floor at far south end and did not notice any noise. Nice that it was a lower floor since only one elevator was functioning!
Date of stay: August 2015
  • Trip type: Traveled on business
    • Sleep Quality
    • Rooms
    • Service
Thank Carol A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Corynne T, Sales Coordinator at Holiday Inn Express & Suites Irving Conv Ctr - Las Colinas, an IHG Hotel, responded to this reviewResponded September 8, 2015

Thank you so much for your review! We always try to make our guests feel welcome and at home while their with us, and your feedback helps us to do just that. I am glad we were able to make your large group comfortable during breakfast as I know that does get quite busy. We enjoyed you staying with us and look forward to having you back as our guest during your next visit!

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Reviewed August 18, 2015

Mr. Brandon Lee was my driver almost daily during a two week stay.
I found him to be very personable and extremely helpful. Always ready to assist!

Ms. Rosalinda was my morning driver and very kind as well.

Room tip: 4th floor or higher.
Date of stay: August 2015
  • Trip type: Traveled on business
    • Location
    • Sleep Quality
    • Service
Thank Lucy A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Corynne T, Sales Coordinator at Holiday Inn Express & Suites Irving Conv Ctr - Las Colinas, an IHG Hotel, responded to this reviewResponded August 20, 2015

Thank you for taking the time to review our property and let us know about your stay! I'm glad you were able to take advantage of our many amenities we offer, specifically our shuttle. I will pass along your kind words to both Brandon Lee and Rosalinda, as I know they will be just as excited to see this as we are. We look forward to welcoming you back during your next visit to Irving!

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Reviewed August 2, 2015 via mobile

Room is huge and well insulated. Breakfast was decent. Good secured, WiFi. There were some discrepancies: a 6-story building, and only two elevators, that customers have to share with employees and service carts....meaning longer wait; employees smoking within 10 feet of the entrance; hard-to-find front desk staff; room $$ was decent.

Date of stay: August 2015
Trip type: Traveled with family
Thank raymondp881
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Irving Conv Ctr - Las Colinas, an IHG Hotel, responded to this reviewResponded August 17, 2015

Dear Raymond P,

Thank you for taking the time to post your feedback about your recent stay. We appreciate that you have highlighted aspects that you liked at our hotel, specifically our rooms, breakfast, and our Wi-Fi connectivity. However, we apologize for the difficulties you had experience with our elevator facility and with our front desk staff. It is our goal is to make everyone’s stay special and this review will be useful in our endeavor to continually monitor and improve the quality and services we offer.

Thank you again for your comments and we hope you will consider staying with us again in the future.

Sincerely,

Christian C.
Case Manager
IHGCare

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