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“Not bad at all...” 4 of 5 stars
Review of aloft Las Colinas

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aloft Las Colinas
3.0 of 5 Hotel   |   122 East John Carpenter Freeway, Irving, TX 75062   |  
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Ranked #26 of 76 hotels in Irving
Shreveport, LA
Senior Contributor
22 reviews 22 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
10 helpful votes 10 helpful votes
“Not bad at all...”
4 of 5 stars Reviewed May 7, 2013

I really wanted to rate this property 5 stars but...

First let me say that the customer service at aloft Las Colinas is GREAT! The front desk staff is "on the money" when it comes to people skills. Overall, we had a very pleasant stay but there were just a few things I believe that are worth mentioning to fellow travelers.

1. The Elevator: once the "single" door elevator reaches the 5th floor, it make a terrible noise and begins to shake violently. This definitely didn't help with my phobia of elevators.

2. The room: The room is somewhat small for 2 people. I really believe that it's the perfect size for 1 person but this is coming from a suite-only traveler when it comes to hotel rooms. It is noteworthy to mention that the bathroom/shower is not completely closed off. It has a slider door that gives minimal privacy.

3. Cleanliness: Overall, the room was clean, however, there was a placard on the counter/nightstand with a contact lense on it. How on earth did housekeeping miss this???

Again, if traveling alone and in need of a small room that I didn't plan to spend much time in; this would be my first choice.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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177 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Hyattsville, Maryland
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 3, 2013

We checked into the hotel three days before I got married. I wanted to get away from the wedding craziness at my mother's house and enjoy sometime with my future husband. We checked in and gave the front desk personnel Welcome bags to give to our guest. We used the aloft for the Host hotel. The proximity to our venue was very short about a 10 minute drive. The room was your typical Aloft style. I can appreciate free parking and water. Two things you pay dearly for at other properties. We had a peaceful nights rest there and we were separated from the rest of our guest so we could sneak in and out as we please. They took care of us and even though they don't participate in the Wedding points programs the price and value were still high.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Meagan B, Starwood Hotels at aloft Las Colinas, responded to this review, May 7, 2013
Thanks for taking the time to leave us feedback. We are delighted to hear that you enjoyed your stay before your wedding. We understand that it can be a stressful time so knowing that we are happy to hear that your experience was enjoyable. Congratulations!
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Pineville, Louisiana, United States
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed April 21, 2013

We stayed here during a short getaway and to be in the Las Colinas area. Hotel had a nice presentation and online pics were nice. When we arrived we were pleased But the beds were really uncomfortable. It was just like laying on a box spring. There was not a ice machine but there were bags of ice packaged ready to grab in the refrigerator in the lobby. Overall the hotel was nice for the rate.

  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Meagan B, Starwood Hotels at aloft Las Colinas, responded to this review, April 25, 2013
Thanks for sharing your feedback. We regret to hear that you didn’t find the beds to be very comfortable and we will definitely pass on your concerns in hopes to remedy this. We’re thrilled that you were mostly satisfied with your stay. Again, we appreciate your comments.
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Fulshear, Texas
Top Contributor
77 reviews 77 reviews
34 hotel reviews
Reviews in 33 cities Reviews in 33 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed April 12, 2013

Wow what a breath of fresh air. My stay at the aloft Hotel in Las Colinas was my first time at one of their properties. It will not be my last by a longshot.
The entire property is a breath of fresh air. The design of the lobby and check-in area is great. The rooms are very very nice and well thought out.
Check in was a breeze even though it was on the late side of the evening.
The room was spotless. The room itself is well designed And very comfortable.
Service by the staff is outstanding and very Responsive.
The location in lost Collinas cannot be beat. There is a nice variety of casual restaurants within a very short walking distance.
Access to the highways and the rest of the metro area is very convenient.
I will certainly return on my next trip to the Dallas metroplex.

  • Stayed April 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tipperary, Ireland
Senior Contributor
27 reviews 27 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed April 10, 2013

Aloft is a nice but needs some attention to detail. I was pleased when I arrived, trendy upbeat place. Check in was quick and front desk staff very welcoming. Unfortunately the cleanliness of the room was subpar. There was black hair all over the bathroom floor (I don't have black hair), I even found some on the bed sheets. The sheets looked clean other than that so I presummed it was from the maids. It was late and I didn't want to hassle with this issue at the moment, I figured the next day would be better after the maids came. Imagine my surprise when there was more black hair left on the bathroom floor the next day. I resorted to cleaning it up myself. Yes, this is a minor issue but doesn't give the guest a clean feeling when staying in a hotel room. (I declined maid service the remainder of my stay)

Casey at the bar was great. She was friendly and professional.

The fitness center is good, enough equipment to get a good workout in.

There is a gentleman that works maintenance (I haven't caught his name yet). He is exceptional, friendly, inviting, always wishing you a great day. All employees should take notice, he is what customer service is about.

Things that have been frustrating.... There is absolutely no information in the rooms as far as where to get ice, location of fitness center, pool hours, area restraunts, etc. You have to ask someone for every question as they don't offer any details upon checking in or in the room. The only access off of first floor is via the elevator. You can take the stairs down which lead to a door that goes directly outside. These doors are locked so you cannot go back in the same way. I understand this is probably for security but really, put a card reader on the doors and allow guests to use the stairs! The front desk staff is hit or miss. Some are really great, others act as if you are inconviencing them. I would bet money one gal was drinking, I had to wait for her to finish her flirting activites with two guys as they discussed getting a drink after she got off work before I could purchase an item and then I could hardly understand her (slurring words), very unprofessional.

Overall, I would recommend this hotel but it does need improvement in the areas of consistent service and cleanliness.

Room Tip: Avoid rooms above the front entrance, people stand outside to smoke and drink and prior to the bar c...
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  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Meagan B, Starwood Hotels at aloft Las Colinas, responded to this review, April 17, 2013
Thanks for the feedback. We regret to hear that your stay at hotel did not meet your expectations. We strive to provide excellent customer service and clean rooms so we’ll be addressing these issues with our staff immediately. Thanks again for sharing!
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Norman, Oklahoma
Contributor
14 reviews 14 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 8, 2013

We had the pleasure of staying at this location. It is conveniently located very close to the DFW airport and about a ten to fifteen minute drive from downtown. The layout of the rooms appears to be very well thought out. The restroom/sink/closet area is separate from the bedroom. The bed was comfortable and the room was clean. The hotel bar is very neat; they also have a drink called wedding cake that is delightful and somehow tastes like cake. The lounge has board games and a pool table. It has all the amenities you would want, with great customer service in a great location.

Room Tip: ask the staff for assistance and they should be able to help
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Meagan B, Starwood Hotels at aloft Las Colinas, responded to this review, April 11, 2013
Thanks for sharing your feedback, we really appreciate it! We are delighted to hear that we met your expectations. Our team is dedicated to providing quality customer service and delicious drinks. We hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Round Rock, Texas
Senior Contributor
28 reviews 28 reviews
21 hotel reviews
Reviews in 19 cities Reviews in 19 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed April 3, 2013

I love aloft properties! They are sleek and contemporary. The bar area was fun. There is not a complimentary breakfast, but they have good food available for purchase. The rooms were cool and service was excellent.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Meagan B, Starwood Hotels at aloft Las Colinas, responded to this review, April 7, 2013
Thanks for taking the time to share your experience at Aloft Las Colinas. We are glad to hear you like our style and enjoyed our w xyz bar. Thanks for staying with us!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about aloft Las Colinas

Address: 122 East John Carpenter Freeway, Irving, TX 75062
Phone Number:
Location: United States > Texas > Irving
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#19 Family Hotel in Irving
#34 Business Hotel in Irving
Price Range (Based on Average Rates): $
Hotel Class:3 star — aloft Las Colinas 3*
Official Description (provided by the hotel):
Known for our comfortable and affordable hotel rooms, our hotel also provides meeting space, complimentary wifi, and a convenient location to the Irving Convention Center. ... more   less 
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Also Known As:
Aloft Las Colinas Hotel Irving
Aloft Hotel Irving
Aloft Hotel Las Colinas

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