Hotel - Great location (just off freeway), great decor (very modern), great front desk staff. Nice bar/lounge area in the lobby, and beers are $3 during happy hour. Didn't get a chance to check out the gym, pool, and backyard. Some good options for food within the plaza (Chipotle's, Corner Bakery, a Mediterranean place, a pizza place).
Room - Clean, modern, and spacious. Toiletries provided are nice (soap, shampoo, shower gel, hand lotion). TV has a lot of channels (try out the lodgenet app, it's far superior to the unresponsive remote).
Amenities - Wifi speed is decent (not as bad as some other reviews have stated). Shuttle service is timely and professional.
The Bad - This isn't getting a 4 or even 5 star rating because the pillowcases had not been replaced when the room was turned over. One smelled like perfume, and the other smelled greasy. This was, needless to say, disgusting. Luckily there were extra pillows in the closet. The AC/Heating unit is really loud (will wake you up if you're a light sleeper). The carpet was ripped and burned in a couple of spots. The person working at the front desk when I checked in was more concerned with socializing with her friend than getting me settled in (all other front desk staff were exceptional).
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
January 29, 2013
Thank you so much for sharing your experience with us! We obviously have some definite room for improvement, and I assure you that all of your concerns have been discussed with our management staff to ensure that we do not repeat the same mistakes we made during your stay with us. I assure you that we always strive to provide A+ quality to all of our guests, and my deepest regrets that we did not provide you with that. Please come see us again so that we can show you a true aloft experience!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.