At first glance, this hotel looks very appealing. Modern design, open lobby, bar, sitting area. But at closer inspection, this isn't a comfortable hotel. Everything has a catchy name, even the pool. We'll start at the aforementioned bar, with a cutesy “WXYZ” name. The bartender acts as cold as the building she's in. In fact, I'm not sure she even wants to be there. She'll be happy to bring you some $9 chicken tenders fresh from the microwave though, fresh as the day they were cut from a rubber chicken. So let's mosey over to the elevators now. Yes, even these try too hard. Aloft management thinks it's very important for all their guests to be bombarded with some thumping club music on the way to your floor. Seriously? You now arrive at your room. Not terrible, but I’ve stayed in more comfortable Motel 6’s. The rooms are big concrete squares. Staying for a week on business and looking for somewhere to store your clothes? Good luck. Storage space is severely lacking in the “closet”. They even have two shelves on top of the open closet that I, at 6 foot, couldn’t reach. I did manage to throw my suitcase up there once unpacked so it was out of the way. The bathroom itself is manageable. But don’t plan on getting comfortable in the room. Looking to kick back and watch a show? The design geniuses have the room laid out so that if you do want to watch, you have to do it from the bed. The little couch thing is directly UNDER the TV and completely useless as a viewing station. Hoping for a good night’s sleep? Good luck. The bed is as hard as a rock, nowhere near the comfort level of the heavenly beds provided by hotels further up the list. And I was repeatedly woken up by beeping sounds from the phone system. I inquired at the front desk and they said they were resetting the phones for the new year and it might beep. She suggested I turn it down but that didn’t do anything. The desk is the only thing they get right. Easily accessible plugs and connections. But don’t open the candy bag. It’s $10. Wifi is another joke. You will repeatedly get kicked off or find yourself unable to surf. All this after being asked to login so they know you’re legit. The breakfast bar is well done though. They offer a decent variety of food and will prepare several things fresh for you on the spot.
Overall a very disappointing hotel for business travelers in my opinion. I opted for a week here because they are in the SPG network and my usual place didn’t have room (no surprise, since it’s way up the list from here). But I’m sure there’s a niche they fill for the early 20s crowd, somehow.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
January 4, 2013
Thank you for your response! We always appreciate feedback from our guests, good or bad. I regret that we could not meet your expecations during your travels, however, I completely understand if we aren't your preferred hotel. We always strive to provide A+ service to all of our guests and not fullfilling that for you is our biggest regret. Please note that we have taken the proper action to prevent your experience from repeating itself with any future guests of ours. we're always thrilled to have such loyal SPG guests staying with us and I hope that your stay with us doesn't effect your loyalty to Starwood. Starwood strives to have a hotel brand for all kinds of travelers and I'm sure they have one that better appeals to you. Again, thank you for taking the time to tell us about your experience!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.