Due to our flight arriving late and not being able to make our connecting flight, AA put us up in this hotel. We thought great, we will get a good night sleep and leave out early for our 8AM flight.
Approx 11 PM we were awaken by approx 2 dozen 20 somethings having a party on the third floor of the hotel. Loud was an understatement. Yelling, banging on doors, slamming doors, pounding on the door to the stairs to be let in, (that is how they avoided the front desk) banging on walls, furniture being moved. Another member of our party was on the first floor and had the party goers banging on the outside door which was right outside his room to be allowed in the building. Not only did I call the front desk, but neighboring rooms contacted the front desk also for assistance also.The night "Manager" (yeah, NO, he should not be a "Manager") assured us he would take care of it. As the noise continued to 4AM, again, the manager said he would go up and take care of the noise. Nope, he did NOTHING!
At 5Am, it was time for us get up and depart. While loading the luggage cart, you could see how the hallway had vomit, food, beer bottles all over the floors.
When approaching the front desk, I confronted the "Manager" and he told me there was nothing he could do. He tried. REALLY?? How about contacting the local police to break up a party that was destroying the property that you are ultimately responsible for and for taking care of the guests in your hotel. He did nothing.
FIND ANOTHER HOTEL!
- Official Description (provided by the hotel):
- The Comfort Suites® DFW Airport hotel is centrally located between Dallas and Fort Worth, providing easy access to the Dallas/Fort Worth International Airport. This Irving, TX hotel is close to popular attractions like Grapevine Malls mall. The Fort Worth Stockyards National Historic District, Cowboys Stadium and Six Flags Over Texas are within 20 miles. Come experience the new look of our newly renovated hotel. Some of the updates include new carpet, paint and furniture in the lobby, breakfast room and meeting rooms. Our guest rooms have new furniture, appliances and bedding. ... more less
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- Also Known As:
- Comfort Suites Dfw Airport Hotel Irving
- Comfort Suites Irving
- Dfw Airport Comfort Suites
- Irving Comfort Suites