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“Overall good experience” 5 of 5 stars
Review of Wingate by Wyndham Dallas/Las Colinas

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Wingate by Wyndham Dallas/Las Colinas
3.0 of 5 Hotel   |   850 W. Walnut Hill Lane, Irving, TX 75038 (Formerly Wingate Inn)   |  
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Ranked #24 of 76 Hotels in Irving
GreenLeadersBronze level
Toronto, Canada
1 review
“Overall good experience”
5 of 5 stars Reviewed March 8, 2013

We were happy with the room and most part of their guest service. Nice clean spacious room, complimentary breakfast, shuttle service.

When we requested something over the phone, it took 1 hour first time, 2nd and 3rd time, we couldn't wait and went to the reception. When we went down, they took care of the problem in a short time. Shuttle service sometimes took too long for pickup.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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478 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
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  • German first
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English first
Cary
2 reviews
5 of 5 stars Reviewed February 28, 2013

I had to get routed to a local hotel due to weather. The hotel was clean and had a quick check in process. The breakfast was great. Front desk staff excellent. Shuttle to airport. I would stay again. I had never stayed at a Wingate, but will book in the future.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Wingate by Wyndham

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kalamazoo, Michigan
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed February 26, 2013

I needed a place to stay for an overnight layover at DFW. I chose this hotel because it was low cost, near the airport, and provided free shuttle service-all I needed was a bed and transportation. I arrived on an international flight at 7:15 pm, got my luggage, breezed through customs and went to catch the shuttle. There was no shuttle there so I called the hotel to let them know I needed a ride. I was informed tersely that the shuttle service ended at 8:00 pm (it was 8:04). I had to get a cab to the hotel for $28 including tip and then found out at the front desk that the shuttle service didn't start until 7:00 am. My flight left at 8:00 am. The front desk clerk said that if I took the 7:00 am shuttle I would arrive at the airport at 7:15-right, check my bag, get through security and to my gate for a flight that's starts boarding at 7:30 and that's assuming that the shuttle would actually be reliable. I don't think so. The taxi in the morning charged a flat rate of $40 for a short trip to the airport (another negative review coming for that service) so I ended up paying $70 for transportation-about the same as I spent for the room. Not happy.

Room Tip: The hotel is just ok if you need a room at a decent price. If you want transportation to the airport...
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  • Stayed February 2013, traveled solo
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raj C, Owner at Wingate by Wyndham Dallas/Las Colinas, responded to this review, February 27, 2013
Ken,

I appreciate your time in giving us your feedback. We take great pride in providing an excellent customer service experience. Our shuttle hours do not change and are posted on our website or available from our Front Desk Agents.

You said yourself that you called for a shuttle after shuttle hours most likely our driver has left the hotel. If he was still there we would have gladly made an exception to pick you up from the airport. I apologize that you had to take a cab back to the airport but we did not schedule your flight and had no way of knowing it was outside of our shuttle hours.

Again I thank you for your business but I respectfully disagree with the title of "Horrible Shuttle Service". If you can contact the hotel prior to your next trip we will review your flight itinerary and make sure you are taken care of.

Thanks!!
Raj
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Additional Information about Wingate by Wyndham Dallas/Las Colinas

Address: 850 W. Walnut Hill Lane, Irving, TX 75038 (Formerly Wingate Inn)
Phone Number:
Location: United States > Texas > Irving
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Wheelchair access
Hotel Style:
#3 Green Hotel in Irving
#6 Best Value Hotel in Irving
#14 Romantic Hotel in Irving
#15 Family Hotel in Irving
#22 Business Hotel in Irving
Price Range (Based on Average Rates): $
Hotel Class:3 star — Wingate by Wyndham Dallas/Las Colinas 3*
Number of rooms: 100
Official Description (provided by the hotel):
We are built for business and so much more! Our hotel features oversized rooms, free wireless internet, free business center with print/scan/copy/fax capabilities, and an expanded free breakfast. Our shuttle runs to DFW Airport and a 3-mile radius of the hotel. After a long day of business, enjoy our well-appointed renovated guestrooms and enjoy the new bedding package.58 We are located in Las Colinas, an upscale suburb of Irving. Avis rental desk on-site with 25% savings over airport rentals. ... more   less 
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Also Known As:
Wingate By Wyndham Las Colinas Hotel Irving
Wingate Irving Las Colinas
Wyndham Irving
Irving Wyndham

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