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“happy place” 5 of 5 stars
Review of Four Seasons Resort and Club Dallas at Las Colinas

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Four Seasons Resort and Club Dallas at Las Colinas
5.0 of 5 Resort   |   4150 North MacArthur Boulevard, Irving, TX 75038   |  
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$200 Resort Credit
Ranked #4 of 76 hotels in Irving
Texas
Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
“happy place”
5 of 5 stars Reviewed November 6, 2012

Great staycation. We stayed one night but got there early and checkedout late. Upgrade to a villa and enjoy the serenity. Great service, fun pool. We went as a couple but they have wonderful kids' programs, too. Upon check-out they gave us 3 stuffed animal steers for our kids. Priceless.

Room Tip: Pick a villa. Very large and quiet.
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  • Stayed May 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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527 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (138)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
Milwaukee, Wisconsin
Top Contributor
51 reviews 51 reviews
13 hotel reviews
Reviews in 25 cities Reviews in 25 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed November 5, 2012

Very welcoming staff and front desk representatives. Wait staff at the lobby bar and restaurant were very attentive and accommodating. Food was exceptional in all restaurants during my very limited one night stay.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonoma, CA
Senior Contributor
41 reviews 41 reviews
15 hotel reviews
Reviews in 19 cities Reviews in 19 cities
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed November 5, 2012

We were there recently for a conference of a major world wide company. the rooms are very very spread out. Our room was spacious, not well decorated not badly either, bathroom on the older side, in a weird location and golfers and gardeners come right up to the only windows in the room. We were told it was one of the nicer rooms, by another attendee- they said theirs was not at all the level they expected of four seasons. The resort seemed a little shabby. Concierge desk was SUPER nice. food was ok.
But one of the more amazing moments was after the last presentation of the conference. they placed to go box lunches outside the ballroom for people who had to head straight out- anyway I sat with a group of people at the table we had watched the last speaker and the hotel literally started breaking the room down around about 30 of us...definitely got people out of the room, but we sat never thinking the hotel would allow what then took place furniture being moved practically over our heads, almost got hit by a guy moving chairs, a small crane breaking down the stage
We are talking 10 minutes after speaker finished , I do not know what they had going on but it was so inhospitable and disrespectful of us, the company who hosted the event- their client! And really beneath the stature of their brand. They could have waited an hour. It's the kind of thing that makes you wonder where management was, and yes their seemed to be some type of junior management their directing, never walking over and saying "we are so sorry for inconvenience, or could we set up a table over here etc"
So there you have it.

Room Tip: Ask for proximity to hotel and how newly remodeled the room is
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  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
P_Pollak, General Manager at Four Seasons Resort and Club Dallas at Las Colinas, responded to this review, November 19, 2012
Dear Selectivesonoman,

Thank you for taking the time to share your comments with us. I am happy to read that our concierge team exceed your expectations.
On the other hand, I am so sorry to read that we failed to "wow" you in several other aspects of your stay and we didn't reach a great experience but rather a fine one.
Particularly concerning was your experience at the end of the presentation you attended. Please accept my most sincere apologies for such a disrupting moment. In many cases we deal with outside contractors that break up large events but I believe you are totally right and this turn should've had to be properly supervised. We have discussed this with our banquet team in order to avoid this situation from ever happening again.
Thank you again for your feedback and I do hope that you will be able to come back so we may provide that great experience you expect.
Please let me know if I can assist you in the future in any way.
Best regards,

Patrick Pollak
Resort Manager
patrick.pollak@fourseasons.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oklahoma City, Oklahoma, United States
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed November 5, 2012

Love this place.. however the last month we were their for OU/TEXAS game and the service was terrible..This is a big weekend and they just did not seem to be up to there normal first class service..Wish the also had more night life.. But it is a great place to relax..Will go back again.

Room Tip: the Villas are great..
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  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
P_Pollak, General Manager at Four Seasons Resort and Club Dallas at Las Colinas, responded to this review, November 19, 2012
Dear Kim W,

Thank you for giving us valuable feedback from your recent stay with us. We thrive on it as it allows us to constantly improve.
Please accept my apologies for the slow service. I appreciate your loyalty and the fact that you keep coming back. I have made good note about your experience and how we seemed to be off on the service intensity you have come to expect. Busy or not, we work hard to provide consistent service and rest assured that we will keep working towards it.
Thank you again and please do let me know if I may assist you with any future reservation.
I will be glad to personally set you up.
Best regards,

Patrick Pollak
Resort Manager
patrick.pollak@fourseasons.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Orleans
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 7 cities Reviews in 7 cities
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed October 29, 2012

From the start to the end of our stay, this FS property is flawless.

Spent a weekend at this property in October for some leisure and a family wedding in Dallas. Upon arrival my entire family was greated with true Southern Hospitality, From the valet, front desk, Ms. Nora Ruiz (guest relations coordinator), Mr. Patrick Pollak (resort manager), and all other staff we encountered were just exceptional. The staff at this property truly understands a commitment to service excellence and it shows big time.

Other highlights worth nothing:

1. Food was great.
2. Housekeeping keeps this place spotless. Job well done!
3. Room was tastefully decorated and again sopotless.
4. Turndown service was exceptional.
5. Golf carts to and from the villas were always available; no wait time.
6. Beautiful resort grounds.
7. Kid friendly.
8. Excellent gym.
9. Great golf course!

It's also the small details that this property exceeds. A couple of days before our arrival Nora contacted us to ensure our needs, reservations for anything on property, weather conditions on what to pack, to any other details that she could assist with were met. Even during our stay we received courtesy phone calls from her to ensure all was ok. Now that's what FS hospitality is all about.

In reading some of the other reviews before our arrival on out dated room decor, expensive food, out of the way from anything I can honestly say, simply not true. If you have a car/rental car its easy and quick to get to any place you need. Food prices are within the limits of any FS properties. Again, food is good at this property.

I highly recommend anyone wishing to experience a wonderful resort to stay here. You will not be disappointed. It's truly a 5 Diamond resort but you can kick back and feel right at home - home away from home it truly was.

The General Manager Mr. Luis Argote should also be commended for running such a top notch property. Even his assistant Lisa Carter deserves a big thank you for checking on us before our arrival.

We will be back and again thank you FS. This property has reconfirmed why we are FS customers for life!

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourSeasonsDallas, Public Relations Manager at Four Seasons Resort and Club Dallas at Las Colinas, responded to this review, November 1, 2012
Dear JeffS375,
Your review was so uplifting, thank you so much! I will pass on your comments to Nora, Patrick, Lisa and Luis. They will be thrilled to hear these kind words. We really appreciate this great review of the property, and can't wait to welcome you back to the property! Come see us any time!

Sincerely,
Vail Tolbert
Director of Public Relations
972-717-2441
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aberdeen
Senior Contributor
37 reviews 37 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed October 29, 2012

I spent 5 nights at the the Las Colinas Resort Hotel on business, the facilities are first class and can accommodate literally hundreds of people (@280 in the group I was with).
The room was good without being exceptional, the facilities, spa, gym excellent. The hotel catered for over 300 people in total without a hitch, food was varied and cooked to perfection, lunch and evening meals.
The staff were friendly, professional so much so you didn't know they were there unless you wanted them. Golfing facilities first class and as always the weather was good.

Room Tip: Request a room at ground level out-with the main hotel overlooking the golf course.
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  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourSeasonsDallas, Public Relations Manager at Four Seasons Resort and Club Dallas at Las Colinas, responded to this review, November 1, 2012
Dear Brian T,
Thank you so much for your gracious review of our property. The Food & Beverage team, as well as the golf staff, will be ecstatic to hear your wonderful comments about your experience in their respective areas. I will pass along the review to the proper parties. We look forward to welcoming you back to the Hotel soon!

Sincerely,
Vail Tolbert
Director of Public Relations
972-717-2441
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tulsa
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 29, 2012

Relaxing in one of the Villas was fantastic. When staying previously we have always selected a higher corner room overlooking the golf course which is great, but the layout of the suite and opening the doors to a beautiful Texas sunrise was the best!

Room Tip: The Villa room was a wonderful selection as it provided a peaceful serenity that you do not experien...
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Four Seasons Resort and Club Dallas at Las Colinas

Address: 4150 North MacArthur Boulevard, Irving, TX 75038
Phone Number:
Location: United States > Texas > Irving
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Irving
#7 Romantic Hotel in Irving
#9 Family Hotel in Irving
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Four Seasons Resort and Club Dallas at Las Colinas 5*
Official Description (provided by the hotel):
Located between Dallas and Fort Worth, we are the premier destination resort in Texas, with a dedicated staff and gracious services that exude the relaxed warmth of a private country club. ... more   less 
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Also Known As:
Four Seasons Resort And Club Dallas At Las Colinas Hotel Irving
4 Seasons Resort And Club Dallas At Las Colinas
Four Seasons Irving
Four Seasons Las Colinas
Irving Four Seasons
Four Seasons Dallas
Four Seasons Hotel Dallas
Four Seasons Hotel Irving

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