From the start to the end of our stay, this FS property is flawless.
Spent a weekend at this property in October for some leisure and a family wedding in Dallas. Upon arrival my entire family was greated with true Southern Hospitality, From the valet, front desk, Ms. Nora Ruiz (guest relations coordinator), Mr. Patrick Pollak (resort manager), and all other staff we encountered were just exceptional. The staff at this property truly understands a commitment to service excellence and it shows big time.
Other highlights worth nothing:
1. Food was great.
2. Housekeeping keeps this place spotless. Job well done!
3. Room was tastefully decorated and again sopotless.
4. Turndown service was exceptional.
5. Golf carts to and from the villas were always available; no wait time.
6. Beautiful resort grounds.
7. Kid friendly.
8. Excellent gym.
9. Great golf course!
It's also the small details that this property exceeds. A couple of days before our arrival Nora contacted us to ensure our needs, reservations for anything on property, weather conditions on what to pack, to any other details that she could assist with were met. Even during our stay we received courtesy phone calls from her to ensure all was ok. Now that's what FS hospitality is all about.
In reading some of the other reviews before our arrival on out dated room decor, expensive food, out of the way from anything I can honestly say, simply not true. If you have a car/rental car its easy and quick to get to any place you need. Food prices are within the limits of any FS properties. Again, food is good at this property.
I highly recommend anyone wishing to experience a wonderful resort to stay here. You will not be disappointed. It's truly a 5 Diamond resort but you can kick back and feel right at home - home away from home it truly was.
The General Manager Mr. Luis Argote should also be commended for running such a top notch property. Even his assistant Lisa Carter deserves a big thank you for checking on us before our arrival.
We will be back and again thank you FS. This property has reconfirmed why we are FS customers for life!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
November 1, 2012
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Your review was so uplifting, thank you so much! I will pass on your comments to Nora, Patrick, Lisa and Luis. They will be thrilled to hear these kind words. We really appreciate this great review of the property, and can't wait to welcome you back to the property! Come see us any time!
Director of Public Relations
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.