The Four Seasons brand should only be placed on property's that are at, or real near, the apex of the indusrty. Our group has been going to the Las Colinas resort for years, and for several reasons, it continues to fall short. This place has a great location, TWO championship golf courses, fantastic fitness facility, and a weekend pool scene that ranks up there with South Beach! What it lacks are the super trained, competent staff THROUGHOUT the entire property that you always find at Four Seasons resorts. Once you leave the main hotel building, you're leaving the Four Seasons!
Food service in the pool area was super slow, and the guys at the golf course ALWAYS seem to misplace my travel bag. For some stupid reason, they can't get the logistics of moving my golf bag to the hotel without a Mexican fire drill and protracted delays. I'm writing about it now because it seems to be getting worse.
Ultimately, these lousy experiences will diminish the entire Four Seasons chain.