Our main reason for choosing a hotel like La Quinta is the convenience of having breakfast in the morning. We have stayed in several La Quintas and hotels of the same all around the U.S. This particular LQ was extremely clean, lobby was impressive, rooms large and beds VERY comfortable, desk clerk very nice, general manager attentive and very courteous. So the overnight stay was pleasant except the drain in the bath tub was very, very slow. Since we were staying only one night and we used the tub at 10:00 pm, we did not call housekeeping. We did, however, mention to the desk clerk during checkout. The breakfast was disappointing. The egg (patties), bacon, and sausage were all cold. There was no microwave to heat them up. The waffles were very good. Yet, I did not appreciate the fact that "pet lovers" bring their dogs to the dining area. Some people had their small dog in thier arms -- not everyone is a pet lover. Therefore, these people should keep their dogs in their rooms NOT the public area! I don't know if management allows this but it should be part of the agreement when they check in not to bring their pets in the dining area. Altough the beds, room, etc were excellent, we probably would not stay again due to the poor breakfast and the pet policy.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
November 12, 2012
Good afternoon ,
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I want to sincerely apologize for your recent experience. Please know that we take our Pet Policy very seriously and regret that your experience here did not meet our usual standards when it comes to this matter. We had a very large group of individuals in our Hotel recently who unfortunately failed to obey our Hotel policies during their stay, and we are still in the middle of deep cleaning certain areas that we feel have been misused. We understand this is not your fault, and we hope you can understand and give us a second chance in the future. As far as the breakfast, we will certainly use this review as a training tool to all of our Team members, and most importantly, our Breakfast attendant. Our goal is to provide on the best of quality when it comes to accommodating our guests, and cold breakfast is definitely not an option for us and our Team. We are sorry and guarantee you will see a change during your next stay, if you decide to choose us again in the future.
Thank you very much for your time,
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.