My husband and I stayed at this hotel the night after we got married because our flight for our honeymoon wasn't until the next morning. We checked in at 11:30 pm and no one was in the parking lot or at the valet counter to help with parking. We had read online that parking was free unless you used valet service so we parked our vehicle and went to the service counter. We discussed hotel shuttle pick up times and got our room key. However when we returned at 8pm from our trip our truck was missing. While we were gone our truck had been towed and impounded for our entire trip (7 days) without us being informed at all. It was towed for not having an "alleged" parking pass that was suppose to be given to us. However, during our entire conversation the service counter failed to mention anything about a parking pass being necessary. When asked what we were suppose to do the supervisor told us that it was OUR responsibility to ASK for a pass and that we were responsible for the full amount of the impound fee. It was a terrible way to end our honeymoon having to come back to our home state and deal with arrogant pricks.
- Official Description (provided by the hotel):
- Raising the bar among airport hotels, the Westin Dallas Fort Worth Airport is a chic, comfy retreat where you can relax and revive. Our Dallas airport hotel is adjacent to DFW International Airport and offers free shuttle service to/from for guests. Take a refreshing dip in our outdoor heated pool, or get your pulse racing in our WestinWORKOUT(R) Fitness Studio. Perk up with a fresh cup of Starbucks (SM) Coffee at our in-house cafe, pick up a snack at our Market, or enjoy a Southwestern-style meal at our BlueFire Grille restaurant. Each of our 506 guest rooms and suites are beautifully decorated and equipped with contemporary amenities like Wireless High Speed Internet Access. Enjoy a peaceful night's sleep in our signature Heavenly(R) Bed and refresh in our spacious bathrooms. ... more less
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- Also Known As:
- The Westin Dallas Fort Worth Airport Hotel Irving
- Westin Hotel Irving
- Westin Irving
- Irving Westin