This hotel has one of the best staff. very attentive to guests at any time. my husband and I were there over the 4th for a convention. I had reserved a room with 2 full beds because the one I wanted, a room with 1 kingsize bed, was not available at the time. after we got in the room, it looked too small for 2, so I called the front desk to see if they had a room with king size bed. after several minutes they got 2 new keys to a room with king bed on the 13th floor! we moved immediately from the 5th to 13th floor. on another day, I wanted apple and they had run out of the apples they usually stacked at the front desk for guests. one of the staff had to go to the kitchen to get me some apples! I thought that was really nice of him.