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“An average Westin” 4 of 5 stars
Review of The Westin Dallas Fort Worth Airport

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The Westin Dallas Fort Worth Airport
4.0 of 5 Hotel   |   4545 West John Carpenter Frwy, Irving, TX 75063   |  
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Ranked #17 of 76 Hotels in Irving
Denver, Colorado
Top Contributor
69 reviews 69 reviews
38 hotel reviews
Reviews in 40 cities Reviews in 40 cities
9 helpful votes 9 helpful votes
“An average Westin”
4 of 5 stars Reviewed May 16, 2013

My wife and I spent a nice Friday night here while I was on business. It's a nice Westin and has everything that you would need. Unfortunately our bathroom was a little dirty on arrival but that wasn't terrible. Their isn't much within walking distance from the hotel but that is expected from an airport hotel. Overall just average. The 3pm late checkout however was excellent.

Room Tip: Higher floors would actually have some sort of view.
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  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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560 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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NH
Senior Contributor
29 reviews 29 reviews
17 hotel reviews
Reviews in 15 cities Reviews in 15 cities
71 helpful votes 71 helpful votes
5 of 5 stars Reviewed May 15, 2013

We stayed at the Westin Hotel just outside of the Dallas/Fort Worth airport on February 9th. It was an unexpected stopped as we were heading to Boston but due to a snow storm, our flight was cancelled.
When we landed in Dallas, we headed outside to look for the shuttle. After a little bit, we called as we hadn’t seen a shuttle go by. The hotel sent the shuttle out to get us. Everything went very smoothly. The shuttle driver was very informative and polite. He suggested a few places to eat. The room was very nicely furnished and clean. It was surprisingly quiet for being so close to the airport. The staff was very helpful, answering all our questions (we decided to try to venture out by taxi for dinner). We had Dessert and coffee in the restaurant. The breakfast buffet in the morning was very nice, fresh fruit, cereal, and muffins also made to order omelets. The shuttle service was great in the morning to return for our flight. I feel it was a good value.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy B, General Manager at The Westin Dallas Fort Worth Airport, responded to this review, July 31, 2013
Thank you for very much for taking the time to give us your feedback. We appreciate the wonderful comments! We are pleased to hear you enjoyed all our amenities on property. We hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St Louis
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed May 13, 2013

Everyone that we encountered from Brandon at the front desk at check-in to Gary the shuttle driver was not just professional but professional along with a great personality. We were to stay there just one night because of a missed flight connection but enjoyed to hotel so much that we decided to stay an extra day!

We ate at the restaurant both nights and had excellent meals both nights (much better than the normal hotel food) also with the same great service that we encountered with every staff member at the hotel (the same can be said for the breakfast buffet that we had both mornings).

This is now our #1 hotel for the DFW area!

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Jeremy B, General Manager at The Westin Dallas Fort Worth Airport, responded to this review, May 15, 2013
Thank you for your wonderful comments regarding your recent experience with us. I am so glad that our excellent staff was able to create a renewing and refreshing hotel experience for you. We look forward to having you back with us again soon!
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Los Angeles, California
Top Contributor
52 reviews 52 reviews
11 hotel reviews
Reviews in 27 cities Reviews in 27 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed May 7, 2013

The customer service is excellent at this property. Ms. Walter is the manager on this shift and she is an absolutely delight. The lone downside are the toiletries. The soap dries your skin like no other. It's not unique to this property, but every time I stay at a Marriott or Westin and get inferior toiletries, I want to jump out the window.

  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy B, General Manager at The Westin Dallas Fort Worth Airport, responded to this review, July 31, 2013
Thank you for very much for taking the time to give us your feedback. We appreciate the wonderful comments! I will be sure to share this with out staff especially Ms. Walter! We hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
san diego
Senior Contributor
28 reviews 28 reviews
11 hotel reviews
Reviews in 16 cities Reviews in 16 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed May 6, 2013

Stayed here one night on a layover and had a very good experience. Room was immaculate, comfy bed, nice large wall-mounted flat screen TV. Starbucks coffee in the room.

My only complaints about the stay were that the shower was just barely hot enough -- since I was sick at the time, I was in the mood for a very hot shower and it just wasn't available. Stream was also a little weak. Oddly, I had this exact same problem at the last Westin I stayed at.

Other concern was the shuttle service. From the time I called for the shuttle to the time I arrived at the hotel, it was about 35 minutes -- something to plan for.

Overall, I would happily stay here again. I had dinner at the hotel's restaurant which was also excellent.

Overall, I would definitely

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto
Top Contributor
59 reviews 59 reviews
26 hotel reviews
Reviews in 25 cities Reviews in 25 cities
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed May 3, 2013 via mobile

Located close to the airport. Found the room to be up-to-date with flat screen TV, comfortable beds and lots of water pressure for the shower. The big added bonus was the in-room and the conference room had free wifi. The staff were all friendly and helpful. The conference facilties were good. They had a hot breakfast which I found to be good with lots of seating.
The only negatives are this place is not really close to anything. Had to cab it for dinner each night. They advertise the shuttle will take you to restaurants within 5 miles, but found out they only go to certain restaurnats within that radius. Overall, I would stay again.

Stayed April 2013, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed May 1, 2013

This is a very good airport hotel with small perks that really make a difference: free wifi throughout the hotel, even in the conference room areas. Newspapers placed on a credenza outside the elevators. (And fast elevator service.) Very good service and food throughout the dining and bar areas. Prompt shuttle service to the airport. Well-staffed with employees who are happy to help when asked nicely. These are little things that add up to a good experience when you're away for several days at a business meeting.

The meeting space for my group was very well laid out and easy to navigate for a large group. Hotel staff was accommodating and flexible to meet our needs. Food and beverage selections for our breaks were excellent. I would definitely organize a large meeting at this property again.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Westin Dallas Fort Worth Airport

Address: 4545 West John Carpenter Frwy, Irving, TX 75063
Phone Number:
Location: United States > Texas > Irving
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#13 Romantic Hotel in Irving
#14 Business Hotel in Irving
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Dallas Fort Worth Airport 4*
Official Description (provided by the hotel):
Raising the bar among airport hotels, the Westin Dallas Fort Worth Airport is a chic, comfy retreat where you can relax and revive. Our Dallas airport hotel is adjacent to DFW International Airport and offers free shuttle service to/from for guests. Take a refreshing dip in our outdoor heated pool, or get your pulse racing in our WestinWORKOUT(R) Fitness Studio. Perk up with a fresh cup of Starbucks (SM) Coffee at our in-house cafe, pick up a snack at our Market, or enjoy a Southwestern-style meal at our BlueFire Grille restaurant. Each of our 506 guest rooms and suites are beautifully decorated and equipped with contemporary amenities like Wireless High Speed Internet Access. Enjoy a peaceful night's sleep in our signature Heavenly(R) Bed and refresh in our spacious bathrooms. ... more   less 
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Also Known As:
The Westin Dallas Fort Worth Airport Hotel Irving
Westin Hotel Irving
Westin Irving
Irving Westin

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