We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“One Night Stay; That was Plenty” 2 of 5 stars
Review of The Westin Dallas Fort Worth Airport

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Save
You added The Westin Dallas Fort Worth Airport to your Saves list
The Westin Dallas Fort Worth Airport
4.0 of 5 Hotel   |   4545 West John Carpenter Frwy, Irving, TX 75063   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Breakfast for 2 Included
Ranked #8 of 78 Hotels in Irving
Certificate of Excellence
Rockwall, Texas
Level Contributor
141 reviews
100 hotel reviews
common_n_hotel_reviews_1bd8 185 helpful votes
“One Night Stay; That was Plenty”
2 of 5 stars Reviewed March 18, 2013

I routinely stay at Starwood properties, so had no hesitancy booking this hotel near DFW airport. We arrived around 9:30pm and had problems securing a valet to park the car. Finally, we got checked in and went to our well-worn suite, probably the oldest, most tattered furniture I've seen in a hotel in years. The bathroom was pea sized and the couch was so filthy I suggested we not sit on it. Per Westin style, the bed was nice and we slept well. The valet disappointed again the next morning, taking, no kidding, 25 minutes to locate the car. There's no need for this kind of chaos at a Westin. Next time, I'll stay at the Hyatt DFW.

Room Tip: Reconsider before staying here
See more room tips
  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy B, General Manager at The Westin Dallas Fort Worth Airport, responded to this review, March 20, 2013
Thank you for taking the time to lets us know about your experience while visiting our hotel. Our goal is for each guest to leave us refreshed and renewed. It’s our promise to you! I regret that your experience was not perfect and I assure you that we take all guest feedback very seriously and work hard to continually improve our service and hotel. We are also in the process of refreshing our hotel. Upcoming improvements include brand new LED 42" TV's in evry room with a state of the art HD system. In addition we have purchase new equipment for our Westin Workout featuring the newest line of Life Fitness equipment.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

929 reviews from our community

Traveler rating
    437
    295
    114
    49
    34
See reviews for
134
144
80
442
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (148)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Chicago, Illinois
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed March 15, 2013

A convenient location for a day and a half meeting. From the airport shuttle driver to the cleaning staff, the team of employees couldn't have been nicer. The shuttle driver greeted us with a warm welcome at the airport. Upon arrival at the Westin, there was someone to greet us and show the way to check-in. Unfiortunately there was a line of 7 or 8, but the staff accomodated us with water while we waited(nice touch). The young lady at the front desk (Tiffany colored fingernails) could not have been any nicer. After checking me in, came from in back of desk to actually show me the bank of elevators. Was heading off-site for dinner and Tony(Concierge?) tried to hook us up with a cab. Looked like the cab would be a bit, so he took it upon himself to get the airport shuttle to drive us to the restaurant. It was so obvious that the staff is so well trained and really understand how to take care of their customers. I say all of this even though I have achieved a certain status level at a competing chain.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Silver Spring, Maryland
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed March 5, 2013

Just stayed one night to be close to DFW for an early flight on Saturday 2/23. Pleasant room, good service at the bar, and great rate (under my perdiem!) I'll be staying Friday night 3/15 for the early Saturday flight back to DFW.

Room Tip: For a close-to-DFW stay, it's a good location and convenient to other things you might want to d...
See more room tips
  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denver, Colorado
Level Contributor
31 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed March 5, 2013

This property always has activity. They have a nice bar and restaurant. The rooms are up to date, clean, and have great beds. The staff is very friendly and professional. The location is great and only minutes from DFW. I always try to stay here when in Dallas. Very close to South Lake Town Center if you are looking for great places to eat and shop.

Room Tip: Stay away from the top floor. The workout room is above it and there is a lot of noise in the early...
See more room tips
  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Olathe, Kansas
Level Contributor
63 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed February 27, 2013

We were flying from Hawaii to Dallas to Kansas City. We ended up getting stranded in Dallas a couple nights from the big snow storm that hit Kansas City this past week. We arrived very early (around 730am) , after catching the red-eye flight out of Honolulu. Check-in time isn't usually until 3pm. They had been at 100% occupancy the night before. The lady at the front desk knew we were exhausted and said she was doing everything in her power to get us a room ASAP. We settled in the lobby for a bit and around 10:00 got our room. We were so thankful she got us in early. The room was clean and comfortable. Nothing fancy, but got the job done. Also, they have a free shuttle to/from DFW. So - good customer service, friendly people! Ate at the breakfast buffet both days - solid food, good variety. however, some of it was a bit cold.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Worth, Texas
1 review
5 of 5 stars Reviewed February 21, 2013

We had a wonderful 1st experience! The staff showed great customer service! Everyone from valet to guest services to cleaning services!! We would like to give a HUGE thanks to James Triplett who showed outstanding customer service and made sure we were well taken care of! We appreciate them so much!! And we WILL be returning... Soon! :-)

P.S.
Your showers are the best! Hands down.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
orlando florida
Level Contributor
23 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed February 21, 2013

Stayed here recently for business. I am a Starwood member and try to use their properties whenever possible. Usually stay at The Element when in Dalls. While the Element is not a full service property it is so much nicer. The beds ar super comfortable hear and the hotel is relatively quiet for an airport property, but everything else is showing it's age. Gym equipment need some TLC. Mini bars no longer in use, but still in room. Tryied to get a key to keep some sodas in the unused mini bar but none were available. Many better choices in the area.

  • Stayed February 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy B, General Manager at The Westin Dallas Fort Worth Airport, responded to this review, March 7, 2013
Thank you for taking the time to lets us know about your experience while visiting our hotel. Our goal is for each guest to leave us refreshed and renewed. It’s our promise to you! I regret that your experience was not perfect and I assure you that we take all guest feedback very seriously and work hard to continually improve our service. We are also in the process of refreshing our hotel. In the coming months we will be installing brand new equipment in our Westin workout as well as new 42" LED TV's in every guest room.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
mm/dd/yyyy mm/dd/yyyy
Price Your Stay
Hotels you might also like...
Also consider these accommodations in or near Irving
2.2 mi away
Hyatt Regency DFW
Hyatt Regency DFW
#29 of 192 in Dallas
4.0 of 5 stars 1,168 reviews
2.5 mi away
Grand Hyatt DFW
Grand Hyatt DFW
#1 of 192 in Dallas
4.5 of 5 stars 1,259 reviews
0.8 mi away
Element Dallas Fort Worth Airport North
Show Prices
Show Prices
Show Prices
0.5 mi away
Homewood Suites by Hilton Irving - DFW Airport
5.3 mi away
Omni Mandalay Hotel at Las Colinas
0.2 mi away
Sheraton DFW Airport Hotel
Show Prices
Show Prices
Show Prices

Been to The Westin Dallas Fort Worth Airport? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Westin Dallas Fort Worth Airport

Address: 4545 West John Carpenter Frwy, Irving, TX 75063
Phone Number:
Location: United States > Texas > Irving
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Business Hotel in Irving
#11 Romantic Hotel in Irving
#19 Family Hotel in Irving
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Westin Dallas Fort Worth Airport 4*
Number of rooms: 506
Official Description (provided by the hotel):
Raising the bar among airport hotels, the Westin Dallas Fort Worth Airport is a chic, comfy retreat where you can relax and revive. Our Dallas airport hotel is adjacent to DFW International Airport and offers free shuttle service to/from for guests. Take a refreshing dip in our outdoor heated pool, or get your pulse racing in our WestinWORKOUT(R) Fitness Studio. Perk up with a fresh cup of Starbucks (SM) Coffee at our in-house cafe, pick up a snack at our Market, or enjoy a Southwestern-style meal at our BlueFire Grille restaurant. Each of our 506 guest rooms and suites are beautifully decorated and equipped with contemporary amenities like Wireless High Speed Internet Access. Enjoy a peaceful night's sleep in our signature Heavenly(R) Bed and refresh in our spacious bathrooms. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Expedia, Travelocity, Starwood, Booking.com, Odigeo, Priceline, Hotwire and Hotels.com so you can book your The Westin Dallas Fort Worth Airport reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Westin Dallas Fort Worth Airport Hotel Irving
Westin Hotel Irving
Westin Irving
Irving Westin

Owners: What's your side of the story?

If you own or manage The Westin Dallas Fort Worth Airport, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.