My daughters and I stayed here for one night after Thanksgiving since we had an early morning flight to LAX. The valet was not welcoming at all and seemed put out when I asked to park out front for a couple of minutes while I checked in and took my bags to the room. The self parking lot was dark and as three females traveling alone, I prefered not to park in a darkened area for check in. The check in was quick and efficient and I was given a complimentary upgrade to a bigger room, which was very much appreciated. the room itself was clean and well appointed. The bathroom had two shower heads (loved that), the bed linens and the bed itself were heavanly and the room had a great sitting area with a small couch. When my older daughter and I returned the rental car we waited about twenty five minutes for the shuttle to pick us up at the terminal to go back to the hotel. It was freezing outside so it seemed much longer and when I called the operator?/front desk? he told me to call when I got to the terminal. My advice is to call when you return the car as the car rental shuttle back to the terminal is pretty fast and that way you won't wait so long for the hotel shuttle to get you. Once back at the hotel my younger daughter stayed in the room while my older daughter and I went to get a bite to eat. The host at the restaurant was great, but that's where it ended. The server forgot our silverware, a glass of wine I ordered and the menu I asked for to get my younger daughter something to go. She looked like she disliked her job and pretty much ignored us. When my meal came the ranch dressing tasted like it had soured and my daughter found several hairs in her french onion soup. At this point we both stopped eating and asked for the manager. To her credit the manager was very apologetic and offered to get us something else but at this point our appetite was gone. She did very thoughtfully send an apology card, assorted snacks and a meal for my younger daughter. I appreciated her gesture since it was late and at that point we were all a little tired and cranky. To be fair, I would definately stay there again if the price was right.