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“Nice Airport Hotel” 5 of 5 stars
Review of Sheraton DFW Airport Hotel

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Sheraton DFW Airport Hotel
3.5 of 5 Hotel   |   4440 W. John Carpenter Freeway, Irving, TX 75063   |  
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Breakfast for 2 Included
Ranked #18 of 76 Hotels in Irving
Bradenton, Florida
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
“Nice Airport Hotel”
5 of 5 stars Reviewed 6 days ago NEW

Very nice stay at this airport hotel. If you have a car go explore the nearby town on Grapevine. Cool old buildings and a variety of restaurants. Just interesting and fun plus there is an In&Out Burger.

  • Stayed March 2015, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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25 reviews from our community

Traveler rating
    15
    8
    1
    0
    1
See reviews for
7
7
1
8
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • Any
English first
Anaheim Hills, Ca
Contributor
16 reviews 16 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

I called the hotel at about 12:45AM after arriving from Oklahoma City during a terrifying flight due to horrible storms, which was after we had experienced a cancelled flight and then sat on the runway for 2-hours causing everyone on the plane to miss their connections and was then told that our 35-minutes flight would be two hours in order to safely get us around the storms and into Dallas. Anyway, upon arriving we were beyond tired and opted to find a hotel after securing a first flight out at 7:00AM this very morning. I first attempted to contact Doubletree DFW Airport North who never answered their phone after several attempts. We then tried the Hyatt who determined that they would stick it to us for a cost of $199. for our three hour stay. This gave me a really poor taste and memory of them. At last I found a very reasonable and compassionate SHERATON DFW Airport Hotel. The gentleman at the front desk was wonderful! Wish I could remember his name, but it's a wonder at this point that I could remember mine. The room was beautifully decorated, clean and the bed felt like heaven. I HIGHLY recommend this hotel!

Room Tip: Room 515 was fantastic!
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  • Stayed May 2015, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brooklyn, NY
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 1 week ago

Got stuck in DFW after missing connecting flights. Called at the last minute. They were very accommodating and sent the shuttle within minutes. Desk staff were very helpful and friendly. They acknowledged Starwood membership and completed checin in minutes.
Room Service was reasonable and faster than any I had ever used anywhere. Room was very clean and well decorated. Would go back anytime.

Room Tip: We got a great woom without trying.
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  • Stayed May 2015, traveled with family
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Irving
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The employees went out of their way to make our stay a pleasant experience. They gave us suggestions on ways to get downtown via their shuttle and then the train from the airport. The room was clean and very comfortable. We were meeting with a group of about 35 people and everyone seemed pleased with this location. This group will be back next spring for another meeting. That wouldn't happen if we weren't treated well.

  • Stayed April 2015, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
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gmJET, General Manager at Sheraton DFW Airport Hotel, responded to this review, 2 days ago
Greetings Diana S.,

We're pleased to learn of your groups experience and we look forward to hosting you next year! We have a terrific sales and catering team eager to create productive meetings and exceptional events. See you soon!

Warm Regards, Jason Tyson
General Manager
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British Columbia, Canada
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 1 week ago

My husband and I stayed at this hotel on our way back from a wonderful holiday in Mexico. We were already tired from our first flight and couldn't wait to get to the hotel to have a lovely dinner and a good night's sleep.

First of all, the shuttle service was awful. Although it is supposed to come by every half hour for pick up at the airport, we waited for over 45 minutes after we had called to say we were waiting. Once we finally got picked up, the driver had to make two more stops at other terminals... which took forever. We felt bad for the driver because this was not his fault as he was being told people were calling for pick up. When arriving at the terminals there would be no one there and he would have to get out of the shuttle and look for them. It took us over an hour from having called the hotel for pick up to getting to the hotel.

When we finally arrived, check in was a breeze and the staff at the front desk were great.

We got to our room which we were happy to see had a king bed but there was a strong oder of musk.

We left the room and went for dinner at the main restaurant and it was delicious.

We were both so exhausted by the time we got back to the room and couldn't wait to sleep.

Unfortunately for us, the walls don't seem to be the best when it comes to soundproofing. We could hear our neighbours laughing and talking in the rooms beside us and opening and closing doors etc. We could also hear people in the hallway. I turned on the fan in the bathroom in the hopes it would drown out the sounds but it did not do much. So I finally ended up purchasing an app on my iPhone for white noise and put it as loud as was bearable to allow us to sleep. Only at 2:30am was I able to finally fall asleep and we had to be up at 5am for our connecting flight back home.

In conclusion, although the staff seemed wonderful and we loved the restaurant, the rooms need refreshing & much better soundproofing. Also the shuttle service needs to be better managed.

It was one of my worst nights in a hotel in a very long time and I would not recommend staying at this hotel.

Stayed May 2015, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmJET, General Manager at Sheraton DFW Airport Hotel, responded to this review, 5 days ago
Good Day Sandra B,

Thank you for choosing to stay with us upon your return from Mexico. We appreciate the kudos for our staff and restaurant, though I'm disappointed to learn of other aspects of your stay. Our goal is to be a convenient oasis of comfort away from the hustle and bustle of airport. To clarify for other travelers, the hotel must be called with terminal location to dispatch shuttle for pickup. I very much appreciate the feedback from your experience and be assured we are following up as appropriate.

Warm Regards, Jason Tyson
General Manager
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Lewisville, Texas
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago

The hotel is newly remodeled and very comfortable. Lots of parking. Personnel were friendly. We were part of a convention and the hotel management was diligent in making sure we had everything we needed. Also, the beds were very comfortable. It is probably the first good night's sleep I have ever gotten in a hotel room. The only down side was that we were promised a mini fridge for my diabetes meds, but didn't get one. We used a cooler and ice to compensate.

  • Stayed April 2015, traveled with friends
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmJET, General Manager at Sheraton DFW Airport Hotel, responded to this review, 2 days ago
Hello Carouselladt,

Thank you for staying with us and we appreciate you taking time to post on TripAdvisor. Wishing you a great summer and hope to see you again soon at our Dallas Fort Worth Airport Hotel.

Warm Regards, Jason Tyson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tyler, Texas
Senior Contributor
49 reviews 49 reviews
9 hotel reviews
Reviews in 22 cities Reviews in 22 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

the hotel was ok. we were comfortable. what makes this place great is ultimately the staff!! they made sure we had everything we needed. the breakfast was good. i would stay here again! our room has a nice view of the city.

  • Stayed February 2015, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmJET, General Manager at Sheraton DFW Airport Hotel, responded to this review, 1 week ago
Hello Thesniki5,

We appreciate your positive comments for our newly renovated DFW Airport Hotel. Since your last visit in February we've received our new atrium lobby furnishings and put the finishing touches on our guest rooms. Our breakfast is better than ever with a recently added omelet station! We look forward to hosting a future stay should your travels return you to the Dallas area.

Warm Regards, Jason Tyson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton DFW Airport Hotel

Address: 4440 W. John Carpenter Freeway, Irving, TX 75063
Phone Number:
Location: United States > Texas > Irving
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#17 Business Hotel in Irving
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sheraton DFW Airport Hotel 3.5*
Number of rooms: 303
Official Description (provided by the hotel):
Our hotel is convenient to all areas of the Dallas/Fort Worth Metroplex and just a short complimentary shuttle ride to and from Dallas/Fort Worth International Airport. ... more   less 
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Also Known As:
Sheraton Hotel Irving
Sheraton Grand Hotel Dfw Airport
Sheraton Grand Hotel Irving Texas
Sheraton Irving
Irving Sheraton

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