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“Outstanding Hotel” 5 of 5 stars
Review of Sheraton DFW Airport Hotel

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Sheraton DFW Airport Hotel
3.5 of 5 Hotel   |   4440 W. John Carpenter Freeway, Irving, TX 75063   |  
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Breakfast for 2 Included
Ranked #26 of 76 Hotels in Irving
san diego
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Outstanding Hotel”
5 of 5 stars Reviewed 5 days ago NEW

They did a really good job with the renovation. I love the new look! The lobby bar feels very cozy. The staff is amazing; they were friendly and remembered me each time they saw me during my stay. I would recommend this hotel to everyone.

  • Stayed April 2015, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmJET, General Manager at Sheraton DFW Airport Hotel, responded to this review, 3 days ago
Udvozlet Eszter! Thank you for the nice post. We're happy to learn how much you enjoy our newly renovated DFW Airport hotel! Our staff looks forward to you returning soon.

Szeretettel, Jason Tyson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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9 reviews from our community

Traveler rating
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    3
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Rating summary
  • Location
    5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Date | Rating
  • English first
  • Any
English first
Radstock, United Kingdom
Senior Contributor
46 reviews 46 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We didn't actually stay at this hotel (it was full) we came here for the Texas Steel Guitar Jamboree. The hotel was very nice and all the staff lovely .Especially Rosa, Robynn and Chris in the restaurant. As we didn't stay here I cannot comment on the bedrooms or bathrooms. But a friend who was also attending the Jamboree and has done for years spoke very highly of them. If we ever come back to Dallas for the Jamboree will try to get in here. Nice little shop selling sweets, food, fridge magnets ect. And what was really good as we were staying at the Holiday Inn and walked over one day our shoes got really muddy and a young man cleaned them for us. We were really grateful. Lovely Staff, Oh and there's a free shuttle bus.

  • Stayed March 2015, traveled with friends
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmJET, General Manager at Sheraton DFW Airport Hotel, responded to this review, 2 weeks ago
Good Day Chapmans 77,
Thank you for the nice note on TripAdvisor, and for sharing praise for many of our team members. They've received a special token of appreciation in your name. We very much enjoy hosting the Texas Steel Guitar Associations annual event and the sights and sounds are a certainly a treat for us. We invite you to contact us as soon as possible to arrange a guestroom reservation for 2016. We looking forward to seeing you at next years event!
Warm Regards, Jason Tyson
General Manager
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Rogers, Arkansas
Senior Contributor
40 reviews 40 reviews
11 hotel reviews
Reviews in 19 cities Reviews in 19 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed 1 night at this hotel on our way to Las Vegas out of DFW airport. The room was so nice and comfortable, I felt like I was at a 5 star hotel.
I didn't realize but you can leave your car there during your trip and the shuttle will take you to the airport and pick you back up when you return at NO charge!
I was worried about my new car sitting in the hotel parking lot for 5 days but the front desk reassured me that they have security patrolling the parking lots every day and night.
Everything was great and was beyond my expectations.
Moving forward, i'll always stay at this hotel when traveling out of DFW.

  • Stayed March 2015, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmJET, General Manager at Sheraton DFW Airport Hotel, responded to this review, 2 weeks ago
Greetings Spanishgal77,
Thank you for selecting our DFW Airport Hotel during for your lodging and park and fly needs. We're delighted to learn you enjoyed our hotel and thank you for the kudos for our team. We look forward to being your launching off pad again soon.
Warm Regards, Jason Tyson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Very comfortable for a quick overnight before catching an early morning flight. Airport shuttle pick up/drop off is convenient. The DFW concierge arrival desk was very helpful to call the hotel and request a shuttle, however the hotel staff did not specify a pick up time, so we had to wait about half an hour (not ideal after 16+ hour flight).
Tried to walk to a local restaurant for dinner however wasn't able to find anything within walking distance so settled on the hotel's restaurant. Food was satisfying, a little overpriced for a regular restaurant but expected for hotel restaurant prices.
Overall the rooms were modern, well-kept and clean but TV reception wasn't great.
For the price, I would book here again for a similar kind of stay.

  • Stayed February 2015, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmJET, General Manager at Sheraton DFW Airport Hotel, responded to this review, 2 weeks ago
Good Day JSBaron,
Thank you for selecting our Sheraton DFW Airport Hotel during your recent layover. I'm pleased to report that since your stay with us in February, we now offer 75 channels of high definition television. We hope to host a future visit should your travels return you to the Dallas area.
Warm Regards, Jason Tyson
General Manager
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Tulsa, Oklahoma
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed 4 weeks ago

Very nice hotel. Conveniently located near DFW airport. In fact, I was surprised when I opened the drapes in the morning just in time to see a huge jet fly right by our window. I was amazed at how quiet the rooms were -- you could not hear the noise from the airplanes At ALL.
The rooms were very clean and the staff was friendly and accommodating. They even let my daughter use the restaurant's microwave to pop her popcorn!
The TV did not work when we first arrived. We called the front desk and they sent someone up within 10 minutes to check on it and repair it (it turns out that it was unplugged, not at the wall which we had checked, but from the back of the TV itself like a computer monitor). The only other minor issues, which we didn't report, were that the clock in the room wasn't functional (it wouldn't allow us to correctly set the minutes), and the toilet paper holder in the bathroom was loose, so that every time it was touched, the toilet paper fell off the holder and onto the floor.
All in all, a great stay. We will stay again if/when we visit Dallas again.

  • Stayed March 2015, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmJET, General Manager at Sheraton DFW Airport Hotel, responded to this review, 2 weeks ago
Good Day MaryM,
Thank you for staying at our Dallas Fort Worth Airport Hotel. And we appreciate you taking time to share your experience with the travel community. Wishing you fun and comfortable travels.
Warm Regards, Jason Tyson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Texas
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 17, 2015

We have visited this hotel a few times in the past and had some issues before but this time we were happy surprused with the staff, service and new renovations taking place! We would like to thank the night time manager, the waitress in the restraunt and the hostess in the club lounge. Our apologizes for not remembering your names. We will definitely be back !

Stayed March 2015, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmJET, General Manager at Sheraton DFW Airport Hotel, responded to this review, 2 weeks ago
Hello Rosecitysweethearts,
Thank you for the kudos for our hotel and particularly for our staff members. Please be assured I've shared your favorable comments with them all. We've recently completed a fabulous renovation and it's our staff members that truly makes for a great experience. We hope to see you again soon should your travels return you to the Dallas Fort Worth area.
Warm Regards, Jason Tyson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 10, 2015

Great Hotel, near the airport. Facilitues are clean and modern. Staff are very friendly from the shuttle driver to the maid and the front desk staff are very efficient quick checking you in and out.

I even received an email with my receipt before leaving my room.

The shuttle will take you to restaurants and a mall near the hotel and it also runs every half an hour.

Stayed March 2015, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmJET, General Manager at Sheraton DFW Airport Hotel, responded to this review, 2 weeks ago
Hello JuanT,
Thank you for staying at our Sheraton Airport Hotel while visiting the Dallas Fort Worth area. We appreciate the nice comments for our facility and staff. The Grapevine visitors shuttle is a great way to get out and about and experience some local sites for shopping and dining. It's only $5 and stops at our hotel every hour in the afternoons through late evening. Thanks again and we hope to host a future stay.
Warm Regards, Jason Tyson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton DFW Airport Hotel

Address: 4440 W. John Carpenter Freeway, Irving, TX 75063
Phone Number:
Location: United States > Texas > Irving
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #26 of 76 Hotels in Irving
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton DFW Airport Hotel 3.5*
Number of rooms: 303
Official Description (provided by the hotel):
Our hotel is convenient to all areas of the Dallas/Fort Worth Metroplex and just a short complimentary shuttle ride to and from Dallas/Fort Worth International Airport. ... more   less 
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Also Known As:
Sheraton Hotel Irving
Sheraton Grand Hotel Dfw Airport
Sheraton Grand Hotel Irving Texas
Sheraton Irving
Irving Sheraton

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