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“Two very comfortable nights.” 4 of 5 stars
Review of Sheraton DFW Airport Hotel

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Sheraton DFW Airport Hotel
3.5 of 5 Hotel   |   4440 W. John Carpenter Freeway, Irving, TX 75063   |  
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Breakfast for 2 Included
Ranked #45 of 76 Hotels in Irving
Lubbock, Texas
Senior Contributor
30 reviews 30 reviews
29 hotel reviews
Reviews in 23 cities Reviews in 23 cities
18 helpful votes 18 helpful votes
“Two very comfortable nights.”
4 of 5 stars Reviewed June 4, 2013

We were in Dallas for Texas Frightmare Weekend and the hotel where the convention was held was booked so I took my chances with Priceline and "won" the Sheraton for a really good price.

Check in was very easy and there was ample well lit parking in the lots surrounding the hotel. The room was clean and there was always an elevator available. Internet speed was decent in the room but came with a surcharge. The bed was amazing.

We would stay at this hotel again.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JPeets, Starwood Hotels at Sheraton DFW Airport Hotel, responded to this review, June 10, 2013
Thank you for your review of our hotel. We are happy to hear that you enjoyed your stay and hope we will have the opportunity to welcome you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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250 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
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English first
Australia
Top Contributor
78 reviews 78 reviews
28 hotel reviews
Reviews in 45 cities Reviews in 45 cities
49 helpful votes 49 helpful votes
3 of 5 stars Reviewed June 2, 2013 via mobile

Hotel was ok. It is a little tricky to get to with all the roadworks around the area. If you rely on a GPS as we did you'll soon go in circles. The room had plenty of space. Light switches were tricky to use sometimes unscrewing rather than turning off? Biggest let down was the waiter when we decided to eat in. When we asked what beers where on tap he said "just pick one from the menu", when we asked what the special was, he said the "the fish". This is only and example. He seemed a senior guy too, hopefully not. Car park was full, but the hotel didn't appear so.

I think I would try somewhere else in the future.

Stayed May 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JPeets, Starwood Hotels at Sheraton DFW Airport Hotel, responded to this review, June 7, 2013
Thanks for your review of our hotel. We truly value our guest feedback. I will share your comments with our entire team in hopes that we can solve the issues you addressed. We hope you will stay with us again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Canada
Top Contributor
68 reviews 68 reviews
65 hotel reviews
Reviews in 46 cities Reviews in 46 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed May 17, 2013

Located near the airport, right off the highway. Nothing around the hotel itself. Hotel is older and in need of some renovations in the rooms but is well maintained. Staff were excellent throughout the hotel. Free Link@Sheraton and printing in the lobby.

Lounge was excellent, with substantial evening snacks and free beer and wine in the evening. Breakfast is also excellent, with hot items. Lounge attendants are great, and serve. Lounge room is locked in the evening but cookies and cold drinks are available. Only issue was the cappuccino machine was not working for milk frothing for the whole week (but was working for regular coffee), and no alternative was provided. Free cappuccino should have been provided in the lobby as an alternative.

My room included corporate breakfast vouchers. Great hot buffet and lots of fresh fruit. The kitchen will also make fresh eggs any style and toast, included with the buffet.

Main downside to this property - terrible wifi. It cut out on 2 days, and was very slow the rest of the time. Constant login and password prompts were a particular pain.

Overall, a great stay - will definitely return.

Stayed May 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JPeets, Starwood Hotels at Sheraton DFW Airport Hotel, responded to this review, May 20, 2013
Thank you for reviewing your recent stay at Sheraton DFW, we truly value the feedback of our customers. We hope you will stay with us again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Antonio, Texas
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 13, 2013

Shuttle from DFW - if you're arriving at Terminal D, there is a courtesy phone to call for the shuttle if needed. Stop Number is not evident, but if you've exited the terminal and gone RIGHT, you are at D1. Left, D40 for the pick up info for calling the hotel. DFW has lots of roadworks going on so allow a little extra time sometimes (still current at May 2013)
Hotel is a couple of minutes ride.

STAFF: They've found a magic pool from which they hire people. NEVER been in a hotel with this calibre of incredible, professional, friendly people. Lots of nice folks around but these guys take the cake.

ROOMS: Excellent quality and ambience particularly for a US Airport hotel
Day rooms also available

  • Stayed May 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JPeets, Starwood Hotels at Sheraton DFW Airport Hotel, responded to this review, May 17, 2013
Thank you so much for your detailed comments about your recent stay. We hope to have the opportunity to welcome you again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Top Contributor
99 reviews 99 reviews
41 hotel reviews
Reviews in 37 cities Reviews in 37 cities
131 helpful votes 131 helpful votes
4 of 5 stars Reviewed May 10, 2013

The lobby of the hotel is very nice and new and very inviting. The employees are very nice as well. The rooms are comfortable, and everything is functional. However, the guest floors and rooms are very dated. The doors on the guest floors are just crazy from the 70s. The only significant issue I had with the room is that there is no place to plug in a computer or other other devices. I had to crawl under the desk and unplug the coffee maker so I could plug in my computer. I had to plug in my iphone in the bathroom. This hotel needs to be updated a little for the average business traveler.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JPeets, Starwood Hotels at Sheraton DFW Airport Hotel, responded to this review, May 13, 2013
Thank you for your feedback. We truly value the opinions of our guests and I will be sure to share your comments with our entire team. We hope you will stay with us again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington, DC
Top Contributor
56 reviews 56 reviews
31 hotel reviews
Reviews in 38 cities Reviews in 38 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed May 7, 2013

After a cancelled flight, I was glad to find the Sheraton and its great staff. I was also happy to have a clean, comfortable room, and that the bar/ room service was open late.

Was particularly impressed with Madhuri, great service all around.

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JPeets, Starwood Hotels at Sheraton DFW Airport Hotel, responded to this review, May 10, 2013
Thank you for taking the time to leave feedback about your recent stay with us. I will be sure to share your comments with our entire staff. We look forward to welcoming you back again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
25 reviews 25 reviews
22 hotel reviews
Reviews in 23 cities Reviews in 23 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed May 2, 2013

I stayed in this hotel in January for work and I have to say overall it's pretty good. The front desk was receptive and the location is good. It did take a while to get from the airport to the hotel as the driver had to make many rounds but it's nice that it's free. When I checked in my room I was a tad disappointed as their was a hair in the shower and the bathroom fan was SO LOUD I had to call down and have them turn it off. Then when I took a shower it was steamy because the fan wasn't on...The TV also lacks a lot of channels which may not bug some people. I will say where the hotel was outstanding was the food. I ate in the restaurant which was pretty good but the room service was just outstanding - everything I ordered. Overall a good place to stay.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JPeets, Starwood Hotels at Sheraton DFW Airport Hotel, responded to this review, May 3, 2013
Thank you for taking the time to give your feedback on our hotel. We truly value our guests' comments. I'm pleased to hear that you were able to take advantage of our complimentary shuttle. I will be sure to share with the team how much you enjoyed the food from One 14 Restaurant & Wine Cellar as well as room service. We hope you will stay with us again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton DFW Airport Hotel

Address: 4440 W. John Carpenter Freeway, Irving, TX 75063
Phone Number:
Location: United States > Texas > Irving
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #45 of 76 Hotels in Irving
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sheraton DFW Airport Hotel 3.5*
Number of rooms: 303
Official Description (provided by the hotel):
Our hotel is convenient to all areas of the Dallas/Fort Worth Metroplex and just a short complimentary shuttle ride to and from Dallas/Fort Worth International Airport. ... more   less 
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Also Known As:
Sheraton Hotel Irving
Sheraton Grand Hotel Dfw Airport
Sheraton Grand Hotel Irving Texas
Sheraton Irving
Irving Sheraton

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