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Sheraton DFW Airport Hotel: Traveler Reviews

3.5 of 5
4440 W. John Carpenter Freeway, Irving, TX 75063
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Sheraton DFW Airport Hotel
Ranked #26 of 77 hotels in Irving
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147 reviews from our community

    Trip type
Traveler rating
    51
    56
    25
    11
    4
Date Rating
High Desert, New Mexico
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“EXCELLENT 3 day conference stay!”
5 of 5 stars Reviewed January 13, 2013

Very nice hotel conveniently located near DFW with free airport shuttle. Far surpassed my expectations for a conference stay. Attentive, polite, very helpful staff. Onsite restaurant was consistently good for breakfast and lunch. Property is in excellent condition and beds are quite comfortable in well appointed room. I'm left wondering why one reviewer left only 3 stars since he could not get coffee until 7am where there is a coffee maker in each room with a Starbucks and Tazo tea selection.

Room Tip: 10th floor room was VERY quiet and great view of airplanes landing.
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  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Annietiques about Sheraton DFW Airport Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JPeets, Starwood Hotels at Sheraton DFW Airport Hotel, responded to this review
January 14, 2013
Thank you for taking the time to review your stay at the Sheraton DFW - it’s always great to hear that our guests enjoy themselves during their travels. I am pleased that you enjoyed your meals at One 14 Restaurant and that you were able to use the complimentary airport shuttle with ease. We hope to welcome you back on your next trip to the Dallas area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Senior Contributor
38 reviews 38 reviews
20 hotel reviews
Reviews in 18 cities Reviews in 18 cities
26 helpful votes 26 helpful votes
“A decent property close to the airport.”
4 of 5 stars Reviewed January 13, 2013

The place was okay with really tiny rooms but I got fortunate with my stay since I got a nasty and rude front desk representative named Jeff. Upon check in and reaching my room I realised the room was as depressing as was Jeff downstairs who checked me in. So i called up and spoke with Jamie a supervisor and she gave me a really good room which helped me stay in the room at peace. The bar is amazing with this great bar tender and his helper.

Room Tip: Speak with Jamie and try and get a room on the higher floor to get a better view of the area.
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  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Kothari-NY about Sheraton DFW Airport Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JPeets, Starwood Hotels at Sheraton DFW Airport Hotel, responded to this review
January 14, 2013
Thank you for your review. I am pleased to hear that Jamie was able to help make your stay more enjoyable. We look forward to welcoming you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Top Contributor
57 reviews 57 reviews
18 hotel reviews
Reviews in 21 cities Reviews in 21 cities
27 helpful votes 27 helpful votes
“It's what you need”
3 of 5 stars Reviewed January 9, 2013

It's an airport hotel. Nothing more nothing less. The staff was friendly but mostly indifferent. Rooms are good and beds comfortable. I asked at 6am if I could get coffee somewhere and was told I'd have to wait for the restaurant to open at 7am. Really?

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask conciergeinnewyork about Sheraton DFW Airport Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scottsdale
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
21 helpful votes 21 helpful votes
“Unbelievable”
5 of 5 stars Reviewed January 5, 2013

We stayed here for a quick one night stop in between flights. We are SPG members and were placed on the SPG floor. I kid you not this was the nicest Sheraton we have ever stayed at. We had 2 connecting rooms. Both were furnished beautifully and the beds were beyond comfortable. If I didn't know better I would've thought that I was staying at the Ritz. We had just spent a week in the Atlantis in the Bahamas where the beds were hard as a rock. These heavenly beds were much appreciated after a restless week. Staff was also GREAT!

Room Tip: If you are an SPG member ask for the SPG floor!
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask 3redhedz about Sheraton DFW Airport Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego, California
Senior Contributor
42 reviews 42 reviews
13 hotel reviews
Reviews in 21 cities Reviews in 21 cities
22 helpful votes 22 helpful votes
“For an airport hotel, very nice and staff was super friendly.”
4 of 5 stars Reviewed December 26, 2012

You probably wouldn't book this as a vacation room. It's near the airport and very little else, but if you get stuck, it's a great

My flight into OKC was delayed and my girlfriend and I got stuck in Dallas. We had to use points to stay at this hotel for the night. We got in late, but the staff was very accommodating. When we woke the next morning they had a great breakfast. We didn’t get much time there, but the time we did spend there was fantastic.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask garek007 about Sheraton DFW Airport Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton DFW Airport Hotel

Also Known As:
Sheraton Hotel Irving
Sheraton Grand Hotel Dfw Airport
Sheraton Grand Hotel Irving Texas
Sheraton Irving
Irving Sheraton
Address: 4440 W. John Carpenter Freeway, Irving, TX 75063
Phone Number:
Region: United States > Texas > Irving
Amenities:
Bar/Lounge Business Center Fitness Center Free Parking Pets Allowed Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#26 Business Hotels in Irving
Price Range: $$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Our hotel is convenient to all areas of the Dallas/Fort Worth Metroplex and just a short complimentary shuttle ride to and from Dallas/Fort Worth International Airport. ... more   less 
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Sheraton DFW Airport Hotel
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