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“Top quality and service” 5 of 5 stars
Review of Omni Mandalay Hotel at Las Colinas

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Omni Mandalay Hotel at Las Colinas
4.0 of 5 Hotel   |   221 E. Las Colinas Blvd., Irving, TX 75039   |  
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Ranked #3 of 77 hotels in Irving
The Netherlands
Top Contributor
81 reviews 81 reviews
73 hotel reviews
Reviews in 59 cities Reviews in 59 cities
32 helpful votes 32 helpful votes
“Top quality and service”
5 of 5 stars Reviewed April 21, 2013

Visited the hotel for a conference. Was given an upgrade to a suite room which is a very spacious and pleasant corner room with a small balcony. Excellent quality bed and good work desk plus other comfortable furniture. Bathroom good with shower in bath. Airco temperature control was working very well. Restaurant good for breakfast and a comfortable lounge. For the conference everything was done to make the organisers feel at home and all requests were immediately dealt with. Welcome cocktail in the garden which is located next to the water. Good 24 hr gym and a nice pool. Around the hotel are some nice restaurants in walking distance. Location 10 minutes from the airport.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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689 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (103)
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English first
Brick, NJ
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 16, 2013

I've been to this hotel a couple of times on business. Its a really nice hotel located in a nice (and probably luxurious) neighborhood. I did not check out the restaurants or stores located about a block or two away. I had a suite which was huge but too much for me. Bathrooms had the bath tub and shower separate. Rooms were clean. I even had a balcony which was nice and you can see downtown Dallas. They give plenty of pillows and seem to range from soft to hard. I did not mind this at all. As I always do, I check for bedbugs by pulling the sheets from the corners. All was clear. I did not have time to explore the hotel but it looks huge.

They have a "Starbucks" in their gift area. Its not a true Starbucks but they have a small version of their espresso/coffee machine. I had a caramel mocchiatto which tasted like it was from Starbucks. Not bad. They had some pastries and bagels for purchase.

Overall, I was impressed. I am sure this is a higher end hotel with higher end prices. Our corporate rate was $175 so not sure what they charge retail customers. I would recommend this.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DanielDelk, Manager at Omni Mandalay Hotel at Las Colinas, responded to this review, April 22, 2013
Thank you for taking time to post your positive feedback from your recent visit to our hotel. We are very pleased you enjoyed your stay and hope that when your plans bring you back to the DFW area, you will give us another opportunity to welcome you back!
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Dallas Texas
Top Contributor
81 reviews 81 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 9, 2013

The place is beautiful, food is absolutely delicious, service is exquisite and party rooms are warm and friendly. Parking is ample and free in their garage. The experience was magnificent in every way shape and form.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DanielDelk, Manager at Omni Mandalay Hotel at Las Colinas, responded to this review, April 22, 2013
Thank you for your feedback! We are delighted to hear your experience was so wonderful on so many levels and we definitely look forward to welcoming you back when your travels bring you back to our area.
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Houston, Texas
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 8, 2013

I came to Omni Mandalay for a business seminar for 3 days. The accomodations were excellent. The bed, even the pillows ,were very comfortable. I was located on the 26th floor
with a beautiful view of the lake. It was also nice and quiet. The front desk was very helpful and answered my questions.
Outside was a nice walkway and grounds and there was a wedding reception going on.
The room was large and very nicely decorated. Amenities/toiletries in the bathroom were good .
I will definitely stay here again!

Room Tip: 26th floor facing the lake was awesome!
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  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DanielDelk, Manager at Omni Mandalay Hotel at Las Colinas, responded to this review, April 22, 2013
Thank you for taking a moment to submit a review of your recent stay at our property. We are very pleased you found the overall hotel grounds to be impressive and that the friendliness of our staff and comfort of the accommodations were so memorable. Once again, thank you for your feedback and we look forward to welcoming you back soon!
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Haubstadt
Senior Contributor
30 reviews 30 reviews
6 hotel reviews
Reviews in 14 cities Reviews in 14 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed April 8, 2013

This past March was my second visit to this hotel for a professional symposium. It has a very nice and well decorated entrance and lobby. The room was very large and comfy. The gym/excercise area was very nice plus the grounds behind it (bordering the lake) is a great place to enjoy the view. I did not make use of the pool outside the gym but it looked very nice.

The staff was top notch. The inhouse restaurant is good and they have a small bar that is a great place to have a sandwich n beer to unwind after a long day.

The only bad thing about it is it's located in a business park area that isn't within walking distance of any attractions, restaurants, etc. Though I did visit a place just down the street named "The Cellar Restaurant & Bar." I visited there once before (and didn't like it at all) but I thought I'd give it another try. I'm glad I did! It is under new management and is definitely worth trying out if you're in the mood for a casual meal and a cold beer.

  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DanielDelk, Manager at Omni Mandalay Hotel at Las Colinas, responded to this review, April 22, 2013
Thank you for taking time to post your positive feedback from your recent visit to our hotel. We're pleased you enjoyed your stay and hope that when your plans bring you back to the DFW area, you will give us another opportunity to welcome you back!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fulshear, Texas
Top Contributor
68 reviews 68 reviews
31 hotel reviews
Reviews in 31 cities Reviews in 31 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed April 7, 2013

The Omni Mandalay is a beautiful hotel. Located in a somewhat isolated, but very nice part of the Dallas Metro.

I had to be in Dallas over the weekend on business so decided to take the family and make a little weekend vacation out of it.

When we first checked in we were sent to a room that had yet to be cleaned from the previous guest. We were re directed to a room that was clean. Not a great way to start the experience.
Our new room was nice. It is nicely furnished and well supplied. The bedding is very nice, and the beds themselves are comfortable. The bathroom is also nice and well supplied. Both areas were very clean. The room was also very quiet.

Breaksfast the next morning was average and service non existant. Buffet was not "fresh" and we enjoyed the ONE cup of coffee we were able to secure from our server before she vanished.
We did have a better experience the second day, the buffet was very good and the service was great. So the dinning is 50/50 bet. Which is really too bad, given the cost of the buffet is not cheap.

The pool area is nice with a great location on the water.

Parking is complimentry if you self park, which is nice given most properties like this charge for the privilige of parking your car.

Although it seems as if the hotel is isolated it is actually very close to many dinner dinning options.

I would go back to the Omni, but I can't say it would be my first choice.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DanielDelk, Manager at Omni Mandalay Hotel at Las Colinas, responded to this review, April 22, 2013
Thank you for taking the time to provide us with detailed feedback of your recent stay at the Omni Mandalay Hotel. We always appreciate hearing from seasoned travelers such as yourself on what we are doing well and what we may be able to improve upon. We are happy to hear the majority of your stay was pleasant but obviously disappointed in the ways we missed the mark and have passed your feedback along to our management team to address. Thank you once again for providing us with this review and we do hope to have the opportunity to host you as our guest again soon!
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Rye, New York, USA
Contributor
14 reviews 14 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed April 3, 2013

Attended a law conference in mid-March. I thought the hotel did a great job from the bellman, conceriage and valet. I was most impressed with the banquet food - it was great (for banquet food). The only negative was that the coffee was not hot at the stations. Nevertheless, I thought the Omni was very good. Oh - and I left behind a couple of personal items - the hotel has been great in locating the items. I will return!

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DanielDelk, Manager at Omni Mandalay Hotel at Las Colinas, responded to this review, April 9, 2013
Thank you for your review. We are very pleased to hear your event at our property was such a success and that our service left such a lasting impression. We look forward to seeing you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Omni Mandalay Hotel at Las Colinas

Also Known As:
Omni Mandalay Hotel
Omni Hotel Irving
Omni Irving
Irving Omni
Address: 221 E. Las Colinas Blvd., Irving, TX 75039
Phone Number:
Location: United States > Texas > Irving
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Irving
#1 Business Hotel in Irving
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Omni Mandalay Hotel at Las Colinas 4*
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