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“Another great stay!” 4 of 5 stars
Review of Omni Mandalay Hotel at Las Colinas

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Omni Mandalay Hotel at Las Colinas
4.0 of 5 Hotel   |   221 E. Las Colinas Blvd., Irving, TX 75039   |  
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Ranked #1 of 76 Hotels in Irving
Destin, Florida
Top Contributor
100 reviews 100 reviews
24 hotel reviews
Reviews in 36 cities Reviews in 36 cities
22 helpful votes 22 helpful votes
“Another great stay!”
4 of 5 stars Reviewed February 2, 2013

Omni knows how to do it. We had a slight issue with out room and wow does Omni know how to take care of things. Omni is THE best at customer service and they are amazing at service. You will never regret staying at one of their hotels.

Room Tip: Ask for a room with a water view
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DanielDelk, Manager at Omni Mandalay Hotel at Las Colinas, responded to this review, February 25, 2013
Thank you for your review and for your loyalty to Omni Hotels & Resorts! We are very pleased to hear that your slight issue was resolved by our staff with "wow" service and we are honored by your feedback. We will ensure the entire staff receives your kudos and we look forward to providing a warm welcome on your next visit to the Omni Mandalay!
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961 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (125)
Date | Rating
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  • French first
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English first
Prosper, TX
Top Contributor
53 reviews 53 reviews
18 hotel reviews
Reviews in 29 cities Reviews in 29 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed January 31, 2013

Spent a weekend away from the kids at the Omni Mandalay and were very satisfied. We upgraded to a suite at check-in and it was very spacious and had a wonderful view from the 21st floor. Bed was comfortable but the feather pillows were far too soft, and the only other option was one rock hard pillow. Nothing average/in between.

We ordered room service the first morning and thought the food was just above average for the price.

Staff was fantastic.

Overall a great weekend getaway.

Room Tip: We opted for a corner suite on the 21st floor. Nice and quiet.
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DanielDelk, Manager at Omni Mandalay Hotel at Las Colinas, responded to this review, February 25, 2013
Thank you for taking a moment to review your recent stay at the Omni Mandalay Hotel. We are very pleased to hear that overall you had such an enjoyable visit and that you found our staff to be so fantastic. We are disappointed to hear the pillows were so uncomfortable and the food was just average and your feedback has been forwarded to our Director of Housekeeping and the Director of Food & Beverage for review. We hope these did not detract from the overall enjoyment of your stay and we do hope to see you again soon.
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North Canton, Ohio
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed January 25, 2013

Attended a national sales meeting at this property last week. Convenient to the airport, plenty of larger meeting spaces, excellent food and break services. Hotel rooms were large with nice desks ,free wi-fi and complimentary morning beverage with OMNI rewards membership. Fitness center was a bit isolated and in a strange location but had nice equipment including multiple treadmills.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DanielDelk, Manager at Omni Mandalay Hotel at Las Colinas, responded to this review, January 31, 2013
Thank you for taking a moment to submit a review of your recent stay at the Omni Mandalay Hotel and for your loyalty to Omni Hotels & Resorts. We are glad to hear your stay was so enjoyable and hope your meetings were also a success. We hope to see you for a return stay very soon.
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Oklahoma City, OK
Senior Contributor
39 reviews 39 reviews
16 hotel reviews
Reviews in 27 cities Reviews in 27 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed January 18, 2013

My husband and I stayed here while visitng the Grapevine area for Christmas. We absolutely loved our stay. The rooms are beautiful and very spacious - and, we had a gorgeous view of the Dallas skyline. The hotel staff was very efficient and friendly. The hotel was decorated beautifully for the Christmas season. The hotel is located in a very quite location. We enjoyed a nice walk along the canal. And, there are several nice restaurants within walking distance. One perk we really enjoyed was the free parking - and the parking garage is really close and convenient. If you have a car, I highly recommend this property. It is an easy drive to Grapevine, downtown Dallas and the Northpark Mall area . It was a perfect location for spending a few vacation days in the Dallas/Ft. Worth area.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DanielDelk, Manager at Omni Mandalay Hotel at Las Colinas, responded to this review, January 21, 2013
We are delighted to hear you had such a wonderful stay and appreciate you taking the time to share your feedback with us. We hope the Omni Mandalay will be your hotel of choice for future visits to our area!
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Dallas, Texas
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 10, 2013

For Christmas Eve & Christmas we decided we wanted to camp out someplace with room service and a nice view, and watch a bunch of movies. This was an unbudgeted spur of the moment thing & I was not looking to spend $400-500 a night at the RC or Mansion, so checked online to see what kind of specials I could find. Since we were planning to spend most of our time in the room, I wanted it to be big and comfortable, preferably a suite.

I'd stayed at this hotel many years ago when it was a Four Seasons and had been very impressed. They were offering an amazing rate of $127/night for corner suites so I was in.

Next I started working with hotel staff to ensure we had a DVD/Blu-ray player in the suite. Over the course of several days, emails & phone conversations went back & forth between me and the concierge, Daniel. He was incredibly helpful and went way beyond my expectations. He took care of everything impeccably and also made reservations for us in their restaurant for Christmas day.

The room was very quiet, clean, comfortable and a good size. Though not up to FS standards, it exceeded my expectations on every parameter. For the price, it was an exceptional value and I would certainly consider it again for an in-town weekend get away.

A special commendation to Daniel. I've stayed in many Four Seasons, Ritz Carlton and Rosewood properties and his level of performance and attention was equal to any I've seen.

Finally, for all you out there staying in nice properties, if you're not already doing so please leave a daily tip for the maid. It doesn't have to be much, and no one from the hotel will ever say anything about it, but it's considerate and in my experience, ensures a great experience.

Room Tip: Get a Mandalay suite on an upper floor. They're quiet, about 700 sq ft, and a great value. Since...
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DanielDelk, Manager at Omni Mandalay Hotel at Las Colinas, responded to this review, January 21, 2013
Thank you for submitting such a wonderful review! We are very pleased that you chose to join us for Christmas and that your stay was so exceptional. We are delighted to hear that our staff ensured all of the special touches and specific requests were taken care of prior to your arrival and that Daniel's attention to detail during your stay exceeded your expectations. Thank you once again and we look forward to welcoming you back to the Omni Mandalay Hotel soon!
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Nacogdoches, Texas
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 1, 2013

Had a beautiful room with a gorgeous view of the city. The room is spacious and well laid-out, the bed is super comfortable, and the room was very clean. It was the perfect setting for a very romantic New Year's Eve with my love. We could have gone running around the city, but decided to stay in because our room was so awesome. Service was great! I dare you to try the peanut butter and chocolate dessert through room service...wow....delish. One of the servers who brought our room service actually sort of bowed to us. ?!? We don't wanna leave....let us move in forever....
Also, the robes here make your wildest dreams come true!

Room Tip: Higher floors= Better views!
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DanielDelk, Manager at Omni Mandalay Hotel at Las Colinas, responded to this review, January 21, 2013
We are thrilled to hear that your “best New Year's ever” was spent at the Omni Mandalay Hotel! Thank you for the kind words and for taking the time to submit your review. We hope to see you for many more special occasions or anytime you just need to get away for a little R&R!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Silver City, New Mexico
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed December 27, 2012

very nice hotel.. workout room. is great. very nice next to the canal. great running path. nice sized rooms. the only downside would be the beds. not very big at all! and not as comfortable as they could be....otherwise, very nice hotel. staff is wonderful!

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DanielDelk, Manager at Omni Mandalay Hotel at Las Colinas, responded to this review, January 21, 2013
Thank you for your review. We are delighted to hear you had such a nice stay and found our staff to be wonderful. We hope to see you again if your travels bring you back to Las Colinas.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Omni Mandalay Hotel at Las Colinas

Address: 221 E. Las Colinas Blvd., Irving, TX 75039
Phone Number:
Location: United States > Texas > Irving
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Irving
#1 Business Hotel in Irving
#1 Family Hotel in Irving
Price Range (Based on Average Rates): $
Hotel Class:4 star — Omni Mandalay Hotel at Las Colinas 4*
Number of rooms: 421
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Also Known As:
Omni Mandalay Hotel
Omni Hotel Irving
Omni Irving
Irving Omni

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