Spent a weekend away from the kids at the Omni Mandalay and were very satisfied. We upgraded to a suite at check-in and it was very spacious and had a wonderful view from the 21st floor. Bed was comfortable but the feather pillows were far too soft, and the only other option was one rock hard pillow. Nothing average/in between.

We ordered room service the first morning and thought the food was just above average for the price.

Staff was fantastic.

Overall a great weekend getaway.

Attended a national sales meeting at this property last week. Convenient to the airport, plenty of larger meeting spaces, excellent food and break services. Hotel rooms were large with nice desks ,free wi-fi and complimentary morning beverage with OMNI rewards membership. Fitness center was a bit isolated and in a strange location but had nice equipment including multiple treadmills.

My husband and I stayed here while visitng the Grapevine area for Christmas. We absolutely loved our stay. The rooms are beautiful and very spacious - and, we had a gorgeous view of the Dallas skyline. The hotel staff was very efficient and friendly. The hotel was decorated beautifully for the Christmas season. The hotel is located in a very quite location. We enjoyed a nice walk along the canal. And, there are several nice restaurants within walking distance. One perk we really enjoyed was the free parking - and the parking garage is really close and convenient. If you have a car, I highly recommend this property. It is an easy drive to Grapevine, downtown Dallas and the Northpark Mall area . It was a perfect location for spending a few vacation days in the Dallas/Ft. Worth area.

For Christmas Eve & Christmas we decided we wanted to camp out someplace with room service and a nice view, and watch a bunch of movies. This was an unbudgeted spur of the moment thing & I was not looking to spend $400-500 a night at the RC or Mansion, so checked online to see what kind of specials I could find. Since we were planning to spend most of our time in the room, I wanted it to be big and comfortable, preferably a suite.

I'd stayed at this hotel many years ago when it was a Four Seasons and had been very impressed. They were offering an amazing rate of $127/night for corner suites so I was in.

Next I started working with hotel staff to ensure we had a DVD/Blu-ray player in the suite. Over the course of several days, emails & phone conversations went back & forth between me and the concierge, Daniel. He was incredibly helpful and went way beyond my expectations. He took care of everything impeccably and also made reservations for us in their restaurant for Christmas day.

The room was very quiet, clean, comfortable and a good size. Though not up to FS standards, it exceeded my expectations on every parameter. For the price, it was an exceptional value and I would certainly consider it again for an in-town weekend get away.

A special commendation to Daniel. I've stayed in many Four Seasons, Ritz Carlton and Rosewood properties and his level of performance and attention was equal to any I've seen.

Finally, for all you out there staying in nice properties, if you're not already doing so please leave a daily tip for the maid. It doesn't have to be much, and no one from the hotel will ever say anything about it, but it's considerate and in my experience, ensures a great experience.