For Christmas Eve & Christmas we decided we wanted to camp out someplace with room service and a nice view, and watch a bunch of movies. This was an unbudgeted spur of the moment thing & I was not looking to spend $400-500 a night at the RC or Mansion, so checked online to see what kind of specials I could find. Since we were planning to spend most of our time in the room, I wanted it to be big and comfortable, preferably a suite.
I'd stayed at this hotel many years ago when it was a Four Seasons and had been very impressed. They were offering an amazing rate of $127/night for corner suites so I was in.
Next I started working with hotel staff to ensure we had a DVD/Blu-ray player in the suite. Over the course of several days, emails & phone conversations went back & forth between me and the concierge, Daniel. He was incredibly helpful and went way beyond my expectations. He took care of everything impeccably and also made reservations for us in their restaurant for Christmas day.
The room was very quiet, clean, comfortable and a good size. Though not up to FS standards, it exceeded my expectations on every parameter. For the price, it was an exceptional value and I would certainly consider it again for an in-town weekend get away.
A special commendation to Daniel. I've stayed in many Four Seasons, Ritz Carlton and Rosewood properties and his level of performance and attention was equal to any I've seen.
Finally, for all you out there staying in nice properties, if you're not already doing so please leave a daily tip for the maid. It doesn't have to be much, and no one from the hotel will ever say anything about it, but it's considerate and in my experience, ensures a great experience.
Get a Mandalay suite on an upper floor. They're quiet, about 700 sq ft, and a great value. Since...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for submitting such a wonderful review! We are very pleased that you chose to join us for Christmas and that your stay was so exceptional. We are delighted to hear that our staff ensured all of the special touches and specific requests were taken care of prior to your arrival and that Daniel's attention to detail during your stay exceeded your expectations. Thank you once again and we look forward to welcoming you back to the Omni Mandalay Hotel soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.