I booked this hotel bc I'm transitioning to Dallas from Orlando and they advertise on their website that they allow dogs. My dogs are both over 50 lbs. so I called the hotel two times within the course of a week to ensure that this would be ok. Both hotel employees that I spoke with said that this would be fine as their policy was dogs under 80 lbs.. When I arrived at the hotel last night I was told by the front desk agent that the General Manager didn't want my dogs to be at the hotel. I was dumbfounded. If they didn't want the dogs at the hotel why did two different employees say that it was ok and why do they advertise it on their website? Long story short the front desk agent called the General Manager and the message was that I wasn't welcome to stay at this hotel with my dogs. I have been in the hospitality industry my entire adult life and I have never been treated in this manner in any of my travels. I never complain because I'm in the business but this was unacceptable on so many levels. They didn't even have the curtesy to call me prior to check in and let me know that my dogs weren't welcome in this hotel. They waited until I loaded my car up and drove to the hotel to tell me that my family wasn't welcome. If you own a dog or have any passion for hospitality and treating people correctly don't waste your time or money at this hotel. False advertising and dishonest customer service. This hotel does both very well.
- Also Known As:
- Irving Extended Stay
- Extended Stay Irving
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