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TownePlace Suites Dallas Las Colinas: Traveler Reviews

900 West Walnut Hill Lane, Irving, TX 75038
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TownePlace Suites Dallas Las Colinas
Ranked #53 of 77 hotels in Irving
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36 reviews from our community

    Trip type
Traveler rating
    13
    8
    10
    4
    1
Date Rating
Herndon, Virginia
Top Contributor
69 reviews 69 reviews
21 hotel reviews
Reviews in 16 cities Reviews in 16 cities
38 helpful votes 38 helpful votes
“Thank Goodness for Upgrades”
4 of 5 stars Reviewed February 20, 2013

The one bedroom was terrible, intolerable for along stay, with a loud heater but called the office and mentioned I was supposed to get an upgrade if available with being a platinum member. Nothing was available that night but the following day I was moved into a two bedroom which was a night and day difference.

The breakfast was descent with limited seating.

Bottom line....if your in a one bedroom you're going to have a less than desirable experience.

Room Tip: Stay away from the one bedroom.
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  • Stayed November 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
See 2 more reviews by Evolvingmonkey for Irving
Ask Evolvingmonkey about TownePlace Suites Dallas Las Colinas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TowneplaceGMLas, General Manager at TownePlace Suites Dallas Las Colinas, responded to this review
February 22, 2013
Thank you so much for staying at the TownePlace Suites by Marriott - Dallas/Las Colinas. We strive to provide great service. We value the opinions of our guests to strive to make it a memorable stay. We can't wait to have you back with the TownePlace Suites - Dallas/Las Colinas for your next stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
seattle
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
“clean but noisy”
3 of 5 stars Reviewed February 16, 2013

The hotel room was clean. I liked the towel creations the maid left. The bed was comfy. My only problem was that the walls were paper thin. Every time someone got up, I could hear the movement, the toilet flushing, alarms going off, etc. The free breakfast was decent. The beer at the reception was awful th snacks were weak; at least the wine was drinkable. Also, there aren't too many good places to eat within walking distance.

Room Tip: Maybe ask for a room at the end of the hall.
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  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
Ask auburnwilly about TownePlace Suites Dallas Las Colinas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TowneplaceGMLas, General Manager at TownePlace Suites Dallas Las Colinas, responded to this review
February 18, 2013
Thank you for taking the time to provide feedback on the TownePlace Suites Dallas/Las Colinas. As we are always trying to improve upon the service we provide, your comments weigh heavily on the decisions we will make in the future regarding our evening reception and the items that are served. Additionally, I’ll pass on your message regarding the towel creation to the housekeeping staff. They take pride in all the figures they make for the guests enjoyment. We look forward to the opportunity to provide hotel accommodations to you again in the future.
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Dallas, Texas
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
“They try, they really do.”
3 of 5 stars Reviewed September 2, 2012

While the staff was pleasant and quite helpful, the TownePlace Suites can't help that it is dated and tired. I stayed there for 9 days; it had the amenities that I was looking for - refrigerator, toaster, oven, stove and cooking equipment, and located close to my office. They cleaned the rooms and straightened my bed each night - and that was done well. And, my school negotiated a great price.

However, the beds are really old - with barely any support, and creak alot when you turn over. Pillows were only down feather, no option for foam, or something a little more firm. I gave up and slept on the couch. The microwave was quite old (or extremely low power..) - it took 45 minutes to fix a baked potato.

The walls were quite thin and when there were people next to me, I could hear every word.

If you need the amenities, this is worth the extended stay price, but if you don't need the stove and refrigerator, look elsewhere.

  • Stayed August 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask TAS77819012 about TownePlace Suites Dallas Las Colinas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TowneplaceGMLas, General Manager at TownePlace Suites Dallas Las Colinas, responded to this review
September 4, 2012
Thank you for your feedback on the TownePlace Suites by Marriott Dallas/Las Colinas. We value the opinions of our guests to make the stay for our next guests even better. We pride ourselves on having an amazing staff that takes care of our guests. Currently, the Towneplace is working with Marriott on the renovation of the hotel in early 2013. We understand we are dated and making every effort to resolve this issue. I hope you give us another opportunity once we have completed our renovations. Our team looks forward to seeing you again!
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Austin, Texas
1 review
“Great Customer Service”
5 of 5 stars Reviewed August 21, 2012

I was visiting Dallas Friday August 17 with Family. The rooms were clean, the breakfast was outstanding for a Express type Hotel. I mentioned to the lady in the front desk, we were celebrating my wife's birthday. Later that evening, the front dest manager showed up in our room with Chocolate cake and flowers for my wife. Very Classy Move!

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Jose P about TownePlace Suites Dallas Las Colinas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TowneplaceGMLas, General Manager at TownePlace Suites Dallas Las Colinas, responded to this review
August 23, 2012
At the Towneplace we love to make our guests part of our FAMILY! Our team takes great pleasure in recognizing our guests for their special life...
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Patterson, California
Senior Contributor
40 reviews 40 reviews
4 hotel reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
“Average...”
3 of 5 stars Reviewed July 9, 2012

The location is easy to find. The rooms are a bit dated and the walls are paper thin. The staff was very helpful in trying to find me a quiet room, unfortunately, (fortunately for them) they were quite full and the choices were slim. They did try however and were nice enough. We were given another room, a bit higher up, but on the busier street. The rooms were inexpensive though, so nothing lost other than a night of sleep.

  • Stayed June 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 4 more reviews by Katiel7 for Irving
Ask Katiel7 about TownePlace Suites Dallas Las Colinas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about TownePlace Suites Dallas Las Colinas

Also Known As:
Towneplace Suites Dallas Las Colinas Hotel
Towneplace Suites Dallas Las Colinas Hotel Irving
Towneplace Suites Irving
Address: 900 West Walnut Hill Lane, Irving, TX 75038
Phone Number:
Region: United States > Texas > Irving
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Kitchenette Pets Allowed Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #53 of 77 hotels in Irving
Price Range: $
Official Description (provided by the hotel):
You'll love the neighborhood-style living and great value of our TownePlace Suites by Marriott Las Colinas hotel. Our all-suite Irving hotel is located in the Las Colinas district, minutes from DFW Airport, as well as Kimberly-Clark, Fluor, Commercial Metals, Abbott Labs, and Exxon Mobil headquarters. We're also just 19 miles from the new Cowboys Stadium and American Airlines Center. Getting around is easy - as we provide complimentary shuttle service within 5 mile radius. Our extended stay Irving, TX hotel features studio and two-bedroom suites - each with fully equipped kitchens, separate living and sleeping areas, sleeper sofas, and complimentary high-speed internet access. Start each day with a free hot breakfast buffet. Relax in our pool, or exercise in our fitness room, and bring your pet - our hotel in Las Colinas is pet-friendly. Planning a meeting? Let us know - our conference room hosts up to 24. Few DFW airport hotels can match our attention to detail, so make a reservation today! ... more   less 
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TownePlace Suites Dallas Las Colinas
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