I’m a regular claiming to patronize this brand about bi-weekly. Their food is pretty good across the menu, the staff frantic, the kitchen noisy, and the restaurant’s arrangement could have been better. They love to seat the guests in a patch of tables that stares straight into the kitchen door. Not only is it less than picturesque, it’s also very noisy with them banging the dishes together and the number of things going on back there. Every visit I have to tell them I just don’t want to listen to them banging the dishes together.
They must be trying to perfect a means of getting bread to your table almost done. Virtually every visit gets you a basket of hot, fresh, almost done rolls on the table, even before they come to ask for your drink order. Countless times I have cut into the bread so hot you cannot touch it, only to learn the inside of it is still mush. I just ask them to put it back in the oven for a little “dark roast,” and they come out fine. But, how many visits should one have to put up with this?
This company and their road house theme has always served peanuts in the shell, and they throw the hulls on the floor. I would love to know who decided this was desirable from the customer’s point of view. I have never once heard someone say “honey let’s go to the place that throws the trash on the floor.” The servers have to pick that mess up every night after closing, and there’s no reason for it. It shouldn’t be left there in the first place, and any good cook will tell you the virtues of clean as you go. I hate this behavior, and I don’t add to the mess when I visit them. Even though one cannot smoke indoors, the (tr)ash trays on tables had a place in life.
There’s only three reasons I’ll go in this place, and they are steak, prime rib, and barbecue. I don’t know anything about the other menu choices. Their barbecue is cooked until it falls off the bone with a sticky sweet sauce. Their steaks are of acceptable quality, and I’ve had to send very few back to the kitchen because they were wrong. Prime rib is really a roast, and theirs is good enough, but there are better choices just a block down the road. Still, their food is plenty good enough, but the prices do seem a smidgen more than the marketplace will bear.
I don’t buy drinks in restaurants, but they have a full bar which appears to be quite busy. I’ve never tried their desserts because they always feed me too much, and I just couldn’t take any more. The servers are pretty attentive, and they do a good job of getting you through there. It’s just about what I expect from corporate America – too much food yielding more than I’d prefer to spend in a cookie cutter building, with programmed robots running the place.
For what it is, it’s OK. I’d recommend it to another, and I know I’ll be back. They are just a wee bit too expensive for the environment.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.