I stayed here this past week as I got stranded in Houston due to airline delays. This hotel is convenient as it is very close to IAH. I typically stay in hotels 150 nights per year. This is the WORST hotel experience I have ever had.
Upon check-in, I was given a keycard to a room that was already occupied to the surprise of myself and the people in the room.
I was then given another room to which the keycard did not work.
Back to the front desk for another key. Finally got into the room. The room as dirty and was in disrepair. I could not change rooms as the hotel was full and I could not find another hotel as it was already 10pm. List of MAJOR deficiencies in the room were:
1. Front door was damaged and would barely lock.
2. Bathroom was filthy and in disrepair.
3. There were insects in the bathroom sink drain.
4. The patio door would not lock, lucky I was on second floor.
5. There was no heat in the room.
6. One wall had water damage and was infested with mold.
See attached images of the above. The images of the hotel and rooms on their website are Photoshopped and are not realistic.
I brought this up to the front desk in the morning and they just shrugged their shoulders.
I recommend staying elsewhere, this "Ramada" should be demolished.
- Official Description (provided by the hotel):
- The newly renovated Ramada is under new managment since April 2013. We have made several changes to improve our propert. Please come and visit our Hotel which is now offering 32" LED Flat screens in all rooms. We are conveniently located only 1 mile from airport and only 3 miles from Humble, and 16 miles from Downtown Houston. We offer Free Hot Breakfast, and Free Airport Shuttle. ... more less
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- Also Known As:
- Ramada Houston Iah Airport West Hotel Humble